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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

ELURAE

Sep 16, 2024  on Shopify

The App is very simple and practical, and the customer service is professional and efficient, perfectly solving my problem.

Qaviva

Sep 16, 2024  on Shopify

Great chat service to solve any problems, it's incredible. Free, high-quality application, I'd recommend it.

SONO

Sep 16, 2024  on Shopify

The app is amazing, matter of fact, the best! Jamie is a really good listener and on point! Highly recommended!

Sis and Me Boutique

Sep 15, 2024  on Shopify

The customer support team in very prompt and very helpful! they definitely went above and beyond what was needed!

AlimentalBoost

Sep 15, 2024  on Shopify

Got really quick help from Adrian, but the best thing about this app is: it's free!!! I highly recomend!!!

NBME

Sep 15, 2024  on Shopify

Fast and good customer service with a lot of features. Also a good guide by Miss Jamie. Appreciate It.

Karseell Collagen Hair

Sep 15, 2024  on Shopify

Honestly, the service is fantastic, and the app is super easy to use! Plus, the customer support is truly outstanding—couldn’t ask for better!

My Store

Sep 14, 2024  on Shopify

I highly recommend this app. Best support & customer service. the app is smooth and easy to use as well

Beyond Patient Scrubs Company

Sep 14, 2024  on Shopify

Thank you for all your help and for jumping right on top of what I needed! I'm so happy to be working with a team that is friendly, helpful, and fast-paced! Thank you again.

Althena Fitness

Sep 14, 2024  on Shopify

Customer service is top notch!! I've run across a lot of Apps where people are cool but TYDAL is awesome. They go above the call of duty during an ordinary chat. For example, today I chatted with Sam to ask about removing "company" branding which he was happy to do upon verification of my store. He didn't wait for me to give him my URL, he did his own search and asked if it was correct. It was. I mean, wow. He was super courteous and friendly while remaining professional. 5 Solid Stars

The Prodigiouz

Sep 14, 2024  on Shopify

Great, helped fast and Easy. Sam is the best. Recommend to anyone wanting their site to look more legit.

His & Her Case

Sep 14, 2024  on Shopify

Adrian was amazing - Super helpful, patient, and quick to solve my issue. He kept me updated and made the whole process easy. Really appreciated how friendly and professional he was. Thanks, Adrian!

Libasun Lakum

Sep 14, 2024  on Shopify

This app is really easy to use and has all the features I need. Sam was awesome from the support team and made sure I was taken care of.

House Of Habi Atelier

Sep 13, 2024  on Shopify

Really great and easy to use. Looked for many other options but this one looked the best. Works well with my store and I love the emailing feature as well.

Modern Muse

Sep 13, 2024  on Shopify

Sam was amazing and very quick. She went above and beyond and I was super satisfied. Answered some questions as well and made my experience seamless. Thank you again Sam!

Root seamoss

Sep 12, 2024  on Shopify

very helpful customer service and a very handy and easy to use app also it looks very nice and thoughtfully made

Eternal Haze

Sep 12, 2024  on Shopify

Team is super helpful and nice, and everything about their features is so great. I love that I was able to customize so much of how I wanted my reviews to look like.

ELFPRO

Sep 12, 2024  on Shopify

The best of the best! I love this app. Thats the best review app i ever seen. The support i fantastic. I had someone named Sam, he was very kind and helped me a lot!

Mugs for parents

Sep 12, 2024  on Shopify

The app goes great and Jamie from support team had helped me a lot. Great app and better support. Thanks!

Copper Knoll Farms

Sep 11, 2024  on Shopify

Wonderful app with excellent support! Had a few problems while setting it up and received extremely prompt help. I hope the app stays FREE!

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