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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Ardorveloux

Oct 09, 2024  on Shopify

Shout out to Sam, I've never had awesome as him catering me regarding my need of assistance. Tydal Product Review App is the best, and also free. My experience with this is amazing

Parfumerie du Najd

Oct 08, 2024  on Shopify

Great app and great support and customer service. Adrian and Jamie were both quick, efficient and helpful. 100% would recommend.

Body & Blood

Oct 08, 2024  on Shopify

This app is fantastic!! I'm a relative beginner; and was able to easily set things up (for the most part). I did have a couple questions and their live chat support is amazing. They quickly logged in and resolved my issue and even enhanced things or me that were unexpected. Truly a great customer experience. (UPDATE: They've continued to provide support with exceptional speed and care)...THANK YOU!!!

CircleOfMugs

Oct 07, 2024  on Shopify

The customer service is great. Fast response and they are willing to support you every step of the way. Their app is also easy to use.

Mary Allan Skin Care

Oct 07, 2024  on Shopify

WOW!! The best app I have used with Shopify yet! I installed the app onto an older theme so some of the options for my theme were not part of the tutorial. I contacted TYDAL through their chat function and was greeted within one minute by SAM who is a rock-star and helped me finish the app set up. It is very easy to use and I highly recommend as a Shopify theme user for over 5 years. Thanks so much Sam for your outstanding customer service.

A Humbles Creation

Oct 07, 2024  on Shopify

So far, I am liking this app. Further may upgrade my review. Sam, the person who supported me on the chat, was very courteous and very helpful. I give Sam five stars right now.

GreyBlack Classic

Oct 06, 2024  on Shopify

Really supportive, very less wait time and the chat support advisor was Sam was really humble and i am thankful. Definitely recommend!

TheGummyGorilla

Oct 06, 2024  on Shopify

Adrian is super kind, in other words he ate, he was super helpful from the get-go and literally was so pleasant during the whole integration process. In terms of the App, the app is great actually and overpowers a lot of paid apps because it is free but has so many cool features and benefits. I would recommend this app plus the customer service is so chill and super helpful.

Buttered Beauty Co

Oct 06, 2024  on Shopify

Easy to set up, online chat assistance was 10/10. Speedy, super helpful and went the extra mile. I appreciate the help and look forward to seeing my customers reviews soon!

Elite Transfers USA

Oct 05, 2024  on Shopify

Absolutely loving Tydal! This app has made featuring customer reviews on our website so easy. It’s super intuitive to use, and it really leveled up our product pages. The best part? Their customer service is top-notch! We had a question, they were quick to respond and super helpful. If you're looking for a simple way to display reviews and make your site more engaging, I highly recommend Tydal. It’s been a game-changer for us!" Elite Transfers USA

Aurora Bloom Crafts

Oct 05, 2024  on Shopify

Sam was incredibly helpful and patient! They guided me through the app with ease and made sure all my questions were answered. The 24/7 support is a huge bonus, and I’m excited to keep exploring. Highly recommend both the app and the amazing support team. Thanks again, Sam!

A Greek Creation - Aphrodite

Oct 05, 2024  on Shopify

Extremely impressive app. And even more impressive is the support team. Adrian is super helpful. Above and beyond service.

Aura Essence Care

Oct 04, 2024  on Shopify

I had the pleasure of interacting with SAM, and I must say the service was outstanding. They were incredibly patient, attentive, and resolved my issue promptly. Their professionalism and friendly approach made the entire process smooth and stress-free. It’s rare to find such dedicated and helpful customer support. Thank you for making my experience so positive!

Elysian Loom

Oct 04, 2024  on Shopify

I can’t express enough how thrilled I am with the Tydal app! A special shoutout to Sam, whose support truly made a difference in my experience. From the moment I reached out for help setting up reviews in my custom Shopify theme, Sam went above and beyond. He meticulously adjusted the CSS to ensure it aligned perfectly with my branding, and even implemented custom changes to seamlessly integrate the reviews into my product info tab. Sam's dedication and attention to detail completely blew me away. The level of service I received was not just impressive; it was unexpected and genuinely appreciated. I’m already considering Rivo for customer loyalty features, and I know if I get to work with Sam again, I’ll be in great hands! Thank you, Sam, for your outstanding support! It was an absolute pleasure working with you!

Al Nishat

Oct 03, 2024  on Shopify

I have amazing experience with tydal app it is amazing and all of features are completely free and quick chat support

UA CUSTOMS LLC

Oct 03, 2024  on Shopify

I'm rating the use of the app a 3 only based on I haven't seen it in action. But because of customer service I gave it a 5 she was very effective and efficient on top of humorous. Big Help JAMIE.

The Pix Key

Oct 03, 2024  on Shopify

Jamie from customer support was amazing! Super friendly, answered all my questions in no time. Really made my shopping experience smooth and enjoyable!

Viral Threads

Oct 02, 2024  on Shopify

We've been using TYDAL for a while now. Here's what's up: - Great customer support, - Amazing interface for leaving reviews, - I like the UI but would love it if the reviews were a little bigger What's missing? - An option to display the reviews on the product cards Overall, 4.8/5. Then again, it's FREE.

Pet Dünyam

Oct 02, 2024  on Shopify

its a great software. Free version is enough for me and eventhough I dont pay them their customer service is working great. Thank you TYDAL family !!

Green Witch Herbals

Oct 02, 2024  on Shopify

So far my experience has been great. I can’t speak for how the app works as of yet for my customers, but my personal involvement with their customer service was speedy, helpful, and effective. Adrian went above and beyond even giving me more than I was inquiring about in the first place. You have to love a company that gives you more without even asking! Thanks TYDAL ⭐️

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