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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Poupetteparis

Sep 07, 2024  on Shopify

this application is exactly what i was looking for. everything is perfect. i honestly have nothing more to say!

Bosel Pesado

Sep 07, 2024  on Shopify

Easy to install and the support is great. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

Nexora

Sep 07, 2024  on Shopify

The team is incredibly attentive, friendly, and quick to respond. Their excellent customer service made everything smooth and pleasant. A special thanks to Adrian for his outstanding support. Highly recommended!

The Light BEA Company

Sep 07, 2024  on Shopify

Awesome! The response time was quick, and Adrian who assisted me was very helpful and professional. Looking forward to the reviews from our customers. Thanks for this cool app, keep it up!

MD Pro Kit

Sep 06, 2024  on Shopify

Great support, very friendly and fast but also made sure to check on things I didn't even think about.

hooked.

Sep 06, 2024  on Shopify

This app has been a game-changer for my store! It’s so easy to set up, and I love how it lets my customers leave reviews right on my site. The interface is clean, and everything works smoothly. Sam from the support team was incredibly helpful in getting everything up and running. Plus, it’s really helped build trust with new shoppers. Definitely recommend this app to anyone looking to boost their store’s credibility!

Peach & Plume

Sep 06, 2024  on Shopify

So far, I Love the app. I even chatted with Sam in support, and he went above and beyond. That means a lot to a small business.

Luhxemart

Sep 06, 2024  on Shopify

TYDAL has completely transformed how we manage customer feedback. The app is incredibly easy to use, and the integration with our Shopify store was seamless. Our customers love the intuitive review system, and we’ve seen a significant boost in conversions since implementing it. The customization options are fantastic, allowing us to match the look and feel of our brand perfectly. Plus, the support team is responsive and helpful. Highly recommend TYDAL for any store looking to enhance their customer experience!

The House

Sep 06, 2024  on Shopify

Wonderful experience so far! Great customer service. Adrian was a big help. I will be back to give more feedback as I continue to use the app!

Genflix

Sep 05, 2024  on Shopify

Thanks jamie for your help, and yeah obviously the app is amazing in terms of navigation and the features. i would suggest everyone over other reviews app out there.

JCMarie

Sep 05, 2024  on Shopify

Great experience! Customer service is amazing and so quick. I am creating my website on my own and this is probably the best help I have received in the 2 months I have been working on my webpage.

KD Wild Blossom Designs

Sep 05, 2024  on Shopify

I talked to Adrian to help me today and received the best help! Thank you so much for your time Adrian you were very friendly and extremely helpful today keep up the good work you are doing wonderful!

Koel

Sep 05, 2024  on Shopify

the app is amazing and it's free to use the support was so amazing my support was jamie and the reply is so fast they fixed my issues i'm really hape to find this app :) :) :)

The Aqua Cure

Sep 04, 2024  on Shopify

this app is great especially thats it free and no branding either. customer service is fast and very helpful thanks to adrien for helping me out

MQM

Sep 04, 2024  on Shopify

I had an outstanding experience with Tydal, thanks to Adrian's exceptional assistance! From the moment I reached out, Adrian was attentive, knowledgeable, and genuinely invested in helping me find the perfect solution. He patiently answered all my questions, provided insightful recommendations, and went above and beyond to ensure I felt confident with my choice. It's rare to find such dedicated support these days, and Adrian's commitment to providing a top-notch customer experience truly stood out. Thank you, Tydal and Adrian, for making the process smooth, enjoyable, and stress-free. Highly recommend!

Doubled Talents

Sep 04, 2024  on Shopify

I just added TYDAL to my store and it was very easy to set up! Very intuitive and I'm sure it will be super helpful for my customers as well. I really like the option of customizing the review request email as well as the colors! I had to contact support and had a great experience with the support staff, Adrian. Very friendly, helpful and quick responses. Definitely recommend the app.

Feline Flow

Sep 04, 2024  on Shopify

I just downloaded the app and need some time to explore all its features, but it looks like a very intuitive and useful tool. For a free app, it offers a lot of functions that you'd normally have to pay for in others. Sam from the support team was really helpful, quickly answering my questions and resolving any doubts I had.

GeoPlakaty

Sep 04, 2024  on Shopify

the application is great, contact with the service is at the highest level, Mrs. Jamie helped me solve my problems in a flash. I recommend!

House of Habanero

Sep 04, 2024  on Shopify

Im still just setting up this app on my site but so far the UX has been great. Very easy to use and completely free, including advanced features you usually have to pay for like watermark removal, priority email access, customization etc. I just had to chat with Jamie to verify my store, she was super quick and polite, and unlocked all the features in a few minutes. Thanks alot!

ISRAEL APPAREL CO

Sep 04, 2024  on Shopify

This is the best Reviews app available on Shopify period. The fastest and most supportive customer support and incredible options. Look no further this is the app you've been looking for all along. Install and enjoy!!

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