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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,270)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Harperbury

Nov 09, 2024  on Shopify

A brilliant, free review app. It does everything a paid app does. Thanks to Sam from the support team in helping me set everything up :)

Artisanat de Tante A

Nov 09, 2024  on Shopify

So far, so good! I got support from Sam. Keep this guy around! He answered what I needed to know and tossed in a suggestion. And here I go! This app is not too shabby at all!

Off leash

Nov 09, 2024  on Shopify

Really great for beginners and you can also set up so many things! And their customer support is Sam was really great at helping with everything.

Impulse Designs

Nov 09, 2024  on Shopify

This app has some great features at no cost. When i got the app Sam from the support team was quick to chat with me and was incredibly kind with fast responses. Couldn't recommend them more!

Koalajoo Studio

Nov 08, 2024  on Shopify

Definitely recommend to others! I had trouble with how to show it on my website, but Sam helped very quickly and efficiently that it got solved within minutes! Amazing service. This app is excellent for small businesses, with its free price and its simple and straightforward app.

Ariana & Evans

Nov 08, 2024  on Shopify

I just was working with Adrian and he was great. The app works exceptionally well and supported by a world class support team. Some apps have support which will take days to get a response. I always received immediate assistance, even on weekends like today. VERY HAPPY CUSTOMER

Luxuri Designs

Nov 08, 2024  on Shopify

Easy to use and set up. Looks great on your store and you can customize it to match your colour scheme.

Hukum Jaipur

Nov 08, 2024  on Shopify

We are Really Happy with this application, it help us to showcase our customers reviews without any issue, providing top notch support and that too without taking any charges. Thank you so much for your app and special thanks sam for the support.

Mulleaf FR

Nov 08, 2024  on Shopify

I had an amazing experience with this app, and Sam’s support was fantastic! Everything was handled so smoothly, and having such responsive and helpful assistance made a big difference. Highly recommend the app, and Sam’s dedication really stands out. Thank you!

Hogar Intuitivo

Nov 08, 2024  on Shopify

Excelente aplicación, facil de utilizar y el servicio de soporte es genial, en especial al agente SAM que mientras me brindó soporte se mostro muy servicial conmigo. los recomiendo

JeniFash

Nov 08, 2024  on Shopify

I thought I was going to get a bot when I reached out to support and I didn't. I got a person. Very quick to respond and process requests!

Heat Charge

Nov 07, 2024  on Shopify

Best customer support experience I've ever had. Jamie was so helpful and even gave me tips on improving my store!!!

KIMDRE

Nov 07, 2024  on Shopify

I definitely recommend this app! The interface is user-friendly, making it easy to navigate and publish reviews. The customer service is flawless!

UDECKTILES

Nov 07, 2024  on Shopify

Great app, I had some problems and customer service Sam helped me out a lot. I will be using this product for a long time.

Healthy Secrets Snacks

Nov 06, 2024  on Shopify

I highly recommend this app! The features are intuitive and easy to use, and installation was a breeze. Customer support was quick and efficient. The assistant went above and beyond, even suggesting a few tips to improve my store. Great experience overall!

My Store

Nov 06, 2024  on Shopify

amazing customer support. its superb how they just are there to help you any time you need it. thanks adrian

FitWhales

Nov 06, 2024  on Shopify

Very useful app, Very fast good customer service, Sam was very helpful and efficient, Special thanks.

charmorgrace

Nov 06, 2024  on Shopify

The customer service staff really made me feel and offered to help me with comments and store details

Atelier Alain

Nov 06, 2024  on Shopify

I have met some trouble with the app, but Sam is pretty a nice, and professional people, with his help, everything is ok now

the 631 Gallery

Nov 05, 2024  on Shopify

so far so good Sam was of great help this morning with the suggestions and tips she provided, great customer service

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