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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Queen of Peas UK

Sep 21, 2024  on Shopify

I’ve just started using the TYDAL Reviews app for a while now, and I’m genuinely impressed! The app is incredibly easy to use and packed with so many useful features that have made managing reviews for my business a breeze. From customizing review requests to tracking customer feedback, it has everything I need in one place. What really stood out for me was the exceptional customer support. Sam was quick to respond to my questions and super helpful, making sure everything was set up smoothly. The support team definitely goes above and beyond! I highly recommend TYDAL Reviews to anyone looking for a reliable, feature-packed review management tool.

Daisy Designs & Creations, LLC

Sep 21, 2024  on Shopify

I highly recommend this App, very easy to use, easy to navigate, looks very nice on my shop. The customer service from Sam was the best! Fast friendly response! Thank You very much Sam!

G-Money 1

Sep 21, 2024  on Shopify

Sam has been the Awesomes rep I have encountered. He was very knowledgeable and pleasant. Like this app for its features and great customer service like Sam. Awesome Sauce for Life!

Grow-Elemenz

Sep 21, 2024  on Shopify

Danke Adrian Für deine Hilfe! Klasse Support!! Und ein Super Team. Ich Werde Diese App Weiter Empfehlen!

Health It Your Way

Sep 21, 2024  on Shopify

The help i got from Adrian was amazing, reached out straight away and had everything up and running for me in less than 5 minutes!

Ecomexperts

Sep 21, 2024  on Shopify

I had an excellent experience with the Tydal app, Adrian was incredibly helpful in resolving my issue quickly. Highly recommend their support team.

Carcraft

Sep 19, 2024  on Shopify

Der Kontakt mit dem Support ist super! Adrian war super kompetent und hat direkt die Lösung gefunden. Respekt.

Rivete

Sep 19, 2024  on Shopify

Excellent service and prompt free features that would normally be expensive, and the option to add brand palette to your sections.

The Mythic Fox

Sep 18, 2024  on Shopify

Sam was amazing. He helped me with my question and even put in my suggestions to the proper teams. He helped me find new apps and gave me suggestions to improve my website as well. 10/10 would love to have Sam again!

Daira Jamila

Sep 18, 2024  on Shopify

wonderful experience to chat with Sam. too much experience person. response was too quick. i love your service. Highly Recommended App. Thanks

Fragnico

Sep 18, 2024  on Shopify

Fully free app, containing everything necessary to have reviews on the store. Clear and easy to use. I am mega glad that I came across it. btw. thanks for the quick and hassle-free help!:)

EpicHome.ro

Sep 18, 2024  on Shopify

Great job so far. Well integrated into Shopify, completely free and with all options available. Prompt response from the team through Chat.

Elysius

Sep 18, 2024  on Shopify

Amazing customer support. Had help from Sam, Adrian and Jamie. Had an issue with the widget being off margin on our website's product page and kindly customized the colour of the review stars. They sorted out our issues in a timely manner. Thanks again!

L'Atelier du Fat Bike

Sep 18, 2024  on Shopify

Super application, facile à paramétrer et le service client est au TOP, un grand merci à Jamie pour c'est conseils.

Bite Nutrition

Sep 18, 2024  on Shopify

Great so far! Only just getting into the set up but enjoying it so far, great to get set up support so actively, thanks Jamie!

BeRule公式オンラインショップ

Sep 18, 2024  on Shopify

I had the pleasure of receiving support from Jamie, and I must say the experience was excellent! Jamie was not only prompt and professional but also very kind throughout the process. As for the app, it’s incredibly user-friendly and offers exactly what I was looking for. I highly recommend both the app and Jamie’s fantastic support!

IShopDreams

Sep 18, 2024  on Shopify

⭐⭐⭐⭐⭐ TYDAL Product Reviews has been so helpful for us in the end that it eliminates time constraints by collecting the reviews automatically, is very simple to use, and encourages customers to participate through its response function. Any business should purchase this app without any doubts.

TTN Motorsports

Sep 18, 2024  on Shopify

Jaime did an excellent job helping with to remove their logo from my page. She also went above and beyond to help with with my avatar placement and gave me instructions on how to add their reviews to my product page. Highly recommended!

Bore and Bored

Sep 17, 2024  on Shopify

good features, very reliable. everything works well, the staff also was really nice and fast response. thanks.

OMNI

Sep 17, 2024  on Shopify

Great chat support, also the app is excellent. Easy to use, simple and better than others. Highly recommend!

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