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Customer reviews: TYDAL Product Reviews

Develop by Shopify

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,256)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Soul Beadz and Bling

Nov 24, 2024  on Shopify

Jamie was wonderful in answering my questions and making suggestions to improve my site that she saw. Very quick and helpful. Setup of reviews has been easy. Thank you!!!!!!

MNE Waste Management

Nov 24, 2024  on Shopify

I recently encountered a frustrating issue where my product reviews weren't displaying correctly on my store. Thanks to the exceptional support from Jamie at Tydal Product Reviews, the problem was quickly resolved. Jamie not only fixed the issue but also took the initiative to customize the layout and positioning of the review section, significantly improving the overall look and feel of my online store. I'm incredibly impressed with the level of expertise and dedication provided by Tydal's Product Reviews support team. They truly went above and beyond to ensure a seamless experience.

Purely Femme

Nov 24, 2024  on Shopify

Jamie's such a nice person to help me guide through the app, and to talk about the app, it's awesome and free. totally recommended.

Dominion Apparel LLC

Nov 24, 2024  on Shopify

I had an extremely pleasant experience with the support team. My agent Adrian was amazing at solving all of my problems. Very helpful tips as well. Overall one of the best experiences I have had on shopify with support!

Mindflovv

Nov 24, 2024  on Shopify

Die App ist sehr gut gemacht und der Support ist super! Ich habe mit Sam geschrieben und er war sehr hilfsbereit und nett.

Elleomental

Nov 24, 2024  on Shopify

Nice product and good customer service team. However, once you have a real problem, the technical team takes forever to come back to you. Found out that my review requests didn't send like they are supposed to do, and it took the technical team more than 5 days to even pick up the ticket. Sorry guys, you can have a good CS team, but if the technical follow-up is not there, the delivery fails.

Little Mushm

Nov 23, 2024  on Shopify

It was so nice to realize I was talking to a real human when I contacted support! Sam was very helpful, bubbly, and enthusiastic. It changed my entire mood! The app is great so far! Excited to learn more, and I feel so much better learning how to use everything, knowing how great the support team is!

PetalTwig Co.

Nov 23, 2024  on Shopify

Amazing App and Exceptional Support! I’ve been using the TYDAL app, and I have to say it’s absolutely amazing to work with! As a newcomer and small business owner, I was worried about navigating everything, but their customer service went above and beyond to help me out. A special shoutout to Sam, who was a big help. Sam walked me through what I needed to know and offered additional support. It’s clear TYDAL truly cares about their users and their success. Highly recommend this app to anyone looking for a user-friendly platform with top-notch support. Thank you, TYDAL, and thank you, Sam, for making this such a great experience!

Funzyy

Nov 23, 2024  on Shopify

App is very easy to use and totally FREE. Great and very kind customer service too, thanks to Sam for fixing everything easily!

NostalPics

Nov 23, 2024  on Shopify

The app and the attention is impressive along with the price, which is free. Thank Sam, his attention and detail has been incredible. Insurmountable.

Merryn Apparels

Nov 22, 2024  on Shopify

This app is really great and the customer support is really fast! Their customer support I just received was amazing

Tickle Tribe

Nov 22, 2024  on Shopify

Sam was very helpful during setting up and also pointed out areas for improvement that would have gone unnoticed

Naxora

Nov 22, 2024  on Shopify

This is an amazing app that functions so well and the man who guided me through the process, Sam, was so kind and helpful.

Honey & Co

Nov 22, 2024  on Shopify

Excellent service from Sam this evening. I downloaded an app for reviews from another provider and could not get it to work, so I uninstalled it. I downloaded Tydal, and straight away, Sam was there on chat asking if I needed any help. I struggle with the background stuff so this was perfect assistance for me. Sam is very attentive and knows exactly what needs to be done for the App to run smoothly. Thank you.

BreathGivers

Nov 21, 2024  on Shopify

The app is very nice and easy to use. Sam from the support team helped me a lot! Definitely recommend.

The Skincare Edit India

Nov 21, 2024  on Shopify

Great app for publishing reviews! Sam is a star! He solved my queries instantly and made changes for me when I couldn't!

Pretty Shades of You

Nov 21, 2024  on Shopify

Jamie is amazing! She helped me with my request and gave help with something I didn't even know I could do! Awesome customer service! I can't wait to fully use their products!

TheNaturesOasis

Nov 20, 2024  on Shopify

Thank you I really enjoyed the customer service. They are very kind and helpful. The setup process was quick and easy. The customer rep Adrian really was informative and made sure my page was working well with the app.

The Bike Lounge

Nov 20, 2024  on Shopify

Really quick and easy to set up and when i needed support their chat (with Sam) was super helpful and quick to help out

SAYIT Fashion

Nov 20, 2024  on Shopify

Great app with even greater features. Sam from customer service was very nice and polite while finishing the setup. Would definitely recommend this app to everyone who sells products and services

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