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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Studio Znak

Nov 04, 2024  on Shopify

Sam was really helpful and kind. He answered quickly and tried to help me just as quickly. It's really cool, the guys are working on their program and I hope to see even more cool and iterative chips in the future. Thanks !

Nomadic Outdoors

Nov 03, 2024  on Shopify

So far I'm liking this app. The support team has been super helpful (Sam) and I'm happy with Tydal.

Eleglow Studio

Nov 03, 2024  on Shopify

Greatly recommend! the team is really helpful and reply quick. the app it self is super easy to use as well.

KamaSarah

Nov 03, 2024  on Shopify

I am thoroughly impressed with Tydal's review app and their exceptional customer service! Jamie provided outstanding support throughout the setup process, guiding me with incredible attention to detail and responsiveness. She not only addressed my main concerns quickly but also offered valuable insights to enhance my store’s appearance and functionality. Her expertise and commitment to ensuring my store’s success truly went above and beyond. I highly recommend Tydal to anyone looking to boost their store’s credibility with customer reviews – and if you have the pleasure of working with Jamie, consider yourself in excellent hands!

Wish IO Beauty

Nov 03, 2024  on Shopify

Jamie on Tydal is very responsive and helpful.Thank you for the wonderful service and looking forward to keep working with this wonderful features app

EcofashionShop

Nov 03, 2024  on Shopify

Quick and efficient support! The team, especially Adrian, are responsive and helpful, making setup and troubleshooting easy. Highly recommend for anyone looking for a seamless experience and attentive assistance.

astraea goods

Nov 02, 2024  on Shopify

still getting started with this app, but the customer service has been so fantastic already while i'm figuring everything out!! Jamie was absolutely wonderful and incredibly helpful.

OPTILOOK

Nov 02, 2024  on Shopify

This app is really useful and it encourages people to convert, the guys behind this app are so loyal. RECOMMENDED!

SimpelComfort

Nov 02, 2024  on Shopify

Sam from Tydal Reviews went above and beyond to help me get my store set up. Not only did he verify my store, but he also gave helpful advice on things I missed, even beyond their service—all for free! His support and attention to detail truly show his dedication to helping clients succeed. Honestly, it feels like I should be paying for the level of help he provided. Big thanks to Sam and Tydal for their outstanding customer service!

ATLAPET

Nov 01, 2024  on Shopify

facile da utilizzare,servizio assistenza ottimo.Il programma è molto intuitivo e faciel da personalizzare,per lo piu' è gratuito

Reg Morgan Designs

Oct 31, 2024  on Shopify

It is my first day using the app and I'm excited to see how this will work! Great customer service which makes me more excited to dive in.

Southern Heart Creations

Oct 31, 2024  on Shopify

Jamie was very helpful and even gave me some extra tips to make my shop look and function even better! Thanks Jamie!

Paul Janzen

Oct 31, 2024  on Shopify

It is an amazing app, I can definitely recommend it. Also the support I got from Jamie during the setup of this app was just awesome. I used the chat for support and I got a reply within seconds and all that I could not solve Jamie just solved within minutes. Thanks a lot!

Torben Mayer

Oct 30, 2024  on Shopify

Works like a charm, easy to setup and easy to use. Can't wait to get the reviews in! Greatly customizable as well! During setup I needed some support, and it was blazing fast, and Jamie has been an absolute treat at - what was for me - the middle of the night. Amazing support!

Anchored Music

Oct 30, 2024  on Shopify

Im loving this app so far! Works great and their support is awesome too. Talked to Sam over there and he was extremely kind and helpful.

Puriphied

Oct 30, 2024  on Shopify

These guys are great! I was having some issues setting up the review app and Sam took care of me right away and got the issue fixed within minutes! Thank you Sam!!

Discover the Outdoors Apparel Co.

Oct 30, 2024  on Shopify

I’m still new to using Tydal, but I was having some issues with my reviews showing up on my product page (USER ERROR), so I contacted their support chat and their rep named Sam was EXTREMELY helpful. He even temporarily joined my Shopify admin as a collaborator and manually helped me place code on my site, helped with import questions I had and much more. I’m excited to learn more about Tydal, but I’ve been extremely impressed so far.

Distilled Scent Studios

Oct 30, 2024  on Shopify

Super easy setup for beginners looking to configure a review process. There are also some hidden gems to find in settings and configurations. Looking forward to generating business with TYDAL Reviews.

CALWAIN ENTERPRISES

Oct 29, 2024  on Shopify

Setting up was quick and easy, and we've loved seeing the great feedback from our customers! Several have even mentioned how the reviews are grabbing their attention. Sam from TYDAL support was fantastic in helping us remove our watermark and set up our emails seamlessly. We highly recommend TYDAL to anyone in need of a reliable review app!

CoverUp

Oct 29, 2024  on Shopify

My experience with TYDAL's Product Reviews App was great. The setup process was straightforward, and their customer support is top-of-the-line. The team member that I interacted with was Sam. He helped me remove the TYDAL branding from my store. He was kind, straightforward, and accommodating. I highly recommend TYDAL for your customer reviews and for those who truly value customer service.

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