Taranker.Com Logo
TYDAL Product Reviews App logo

Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

PetalTwig Co.

Nov 23, 2024  on Shopify

Amazing App and Exceptional Support! I’ve been using the TYDAL app, and I have to say it’s absolutely amazing to work with! As a newcomer and small business owner, I was worried about navigating everything, but their customer service went above and beyond to help me out. A special shoutout to Sam, who was a big help. Sam walked me through what I needed to know and offered additional support. It’s clear TYDAL truly cares about their users and their success. Highly recommend this app to anyone looking for a user-friendly platform with top-notch support. Thank you, TYDAL, and thank you, Sam, for making this such a great experience!

Funzyy

Nov 23, 2024  on Shopify

App is very easy to use and totally FREE. Great and very kind customer service too, thanks to Sam for fixing everything easily!

NostalPics

Nov 23, 2024  on Shopify

The app and the attention is impressive along with the price, which is free. Thank Sam, his attention and detail has been incredible. Insurmountable.

Merryn Apparels

Nov 22, 2024  on Shopify

This app is really great and the customer support is really fast! Their customer support I just received was amazing

Tickle Tribe

Nov 22, 2024  on Shopify

Sam was very helpful during setting up and also pointed out areas for improvement that would have gone unnoticed

Naxora

Nov 22, 2024  on Shopify

This is an amazing app that functions so well and the man who guided me through the process, Sam, was so kind and helpful.

Honey & Co

Nov 22, 2024  on Shopify

Excellent service from Sam this evening. I downloaded an app for reviews from another provider and could not get it to work, so I uninstalled it. I downloaded Tydal, and straight away, Sam was there on chat asking if I needed any help. I struggle with the background stuff so this was perfect assistance for me. Sam is very attentive and knows exactly what needs to be done for the App to run smoothly. Thank you.

BreathGivers

Nov 21, 2024  on Shopify

The app is very nice and easy to use. Sam from the support team helped me a lot! Definitely recommend.

The Skincare Edit India

Nov 21, 2024  on Shopify

Great app for publishing reviews! Sam is a star! He solved my queries instantly and made changes for me when I couldn't!

Pretty Shades of You

Nov 21, 2024  on Shopify

Jamie is amazing! She helped me with my request and gave help with something I didn't even know I could do! Awesome customer service! I can't wait to fully use their products!

TheNaturesOasis

Nov 20, 2024  on Shopify

Thank you I really enjoyed the customer service. They are very kind and helpful. The setup process was quick and easy. The customer rep Adrian really was informative and made sure my page was working well with the app.

The Bike Lounge

Nov 20, 2024  on Shopify

Really quick and easy to set up and when i needed support their chat (with Sam) was super helpful and quick to help out

SAYIT Fashion

Nov 20, 2024  on Shopify

Great app with even greater features. Sam from customer service was very nice and polite while finishing the setup. Would definitely recommend this app to everyone who sells products and services

Villa Rustica Art Studio

Nov 19, 2024  on Shopify

Excellent Support and Seamless Experience! I recently started using this app to collect reviews, and I’m impressed! The support team is top-notch—they respond quickly and are incredibly helpful. They pinpoint exactly what needs to be done and take care of it efficiently, making the whole process seamless. The app itself works perfectly, and it's been a great addition to my store. I highly recommend it to anyone looking to enhance their review system!

Columbus Creative Works

Nov 19, 2024  on Shopify

so far so good, working with support was easy and they were very helpful. as a custom products vendor reviews are a key item to our being successful and I can't wait to see how this app performs

Joomi

Nov 19, 2024  on Shopify

Amazing App and Incredible Support! I’ve been using the TYDAL Reviews app on my Shopify website, and I couldn’t be happier! It’s a fantastic free app for managing product reviews, and it integrates seamlessly with my site. What truly stood out was the exceptional support I received. I requested the branding on the TYDAL widget to be removed, and Jamie from their team assisted me. She was amazing—quick, professional, and incredibly helpful! Jamie even went above and beyond by suggesting changes to enhance the overall look and feel of my website and provided detailed guides, all free of charge. This level of customer service is rare and deeply appreciated. TYDAL Reviews is not just a great tool for reviews; it’s backed by a team that genuinely cares about their users. Highly recommend this app to anyone looking to boost their Shopify store’s credibility and aesthetics.

Puzzles of Color

Nov 19, 2024  on Shopify

Tydal makes collecting reviews simple. We ran into an issue and Sam from the support team was super friendly, quick, and helpful all while using the chat function at 11:30pm. Very nice to know that we can get help at any time!

panjhoshop

Nov 19, 2024  on Shopify

Soporte las 24 horas, responden y ayudan muy rápido, el asistente Adrian y los demás me ayudaron mucho, simplemente la mejor aplicación. Recomiendo. Muchas gracias.

MPAM

Nov 18, 2024  on Shopify

100/100 points. Very pleasant about the service, especially Sam, a dedicated supporter, who responds quickly.

JohnVsGBM

Nov 18, 2024  on Shopify

Be careful about the import. The template if formatted wrong. I did a lot of work to just have it not WORK. Annoyed! Its free so I guess I should not complain. You get what you pay for.

Scroll to Top