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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Thunder Plugins

Dec 09, 2024  on Shopify

Excellent app. Does what it promises in the description. Jamie from customer support was very kind while talking to me and quickly removed the watermark from the reviews. I recommend

Anime Haven UK

Dec 09, 2024  on Shopify

Very helpful and made all the advice easy to follow also had a very friendly approach and helped me with some little tips for my website, Jamie Conway is someone every company needs!

Pontificate

Dec 09, 2024  on Shopify

service was very good no issues they listened and helped. considering that this app is free it does such a amazing job at it.

Inspire a Mind / IAM

Dec 09, 2024  on Shopify

The support team were incredibly helpful after I told them how this had to work on my shop site. I wanted this App to function in a specific way and they made that happen! Great team effort. Thanks.

Purlee

Dec 09, 2024  on Shopify

Wow what a positive experience! Adrian was very pleasant, very attentive and very helpful. He also recommended other articles to further improve the user experience on my website. 10/10

Goh Vintage Watch

Dec 09, 2024  on Shopify

Just finished verifying my store with Sam, quick response and helpful. Hope the TYDAL review app will help my store to grow and gain more customers and trust. Thank you.

Glamahome.cl

Dec 08, 2024  on Shopify

Excelente aplicacion, y la atencion al momento de responder a dudas e inquietudes es instantanea por parte del equipo de soporte. muchas gracias.

Nature Hydration

Dec 08, 2024  on Shopify

It is easy to use and Adrian was very helpful when I needed help because I am not very good at editing websites!

Mortals

Dec 08, 2024  on Shopify

love this app!!! so great and support is amazing. So glad I found this!! Plus the support is top notch!

Pine Cove Web Store

Dec 08, 2024  on Shopify

This app is super helpful! The branding and customization options for email requests and product pages is one of a kind for a free app and looks super sharp. Not to mention their help team! Jamie helped me removed the TYDAL branding on our reviews to make it feel even sharper, and more like my store. Can't recommend the app enough!

Aosule

Dec 07, 2024  on Shopify

reviews a breeze. What stands out the most is their customer service – it’s absolutely fantastic. They’re always quick to respond and super helpful with any questions or issues. The app itself keeps improving, and I can tell they really care about providing the best experience. Highly recommend it!

Boss Mode Fashion LLC

Dec 07, 2024  on Shopify

Jaime was great! I had all of my questions answered and I was able to get all of my requests done in a timely manner. Hopefully, everyone gets Jaime so they have a great responsive person helping them.

Invocation

Dec 07, 2024  on Shopify

A really helpful app! The set-up is really straightforward and fuss-free and as someone who isn't a developer or experienced with website creation, it was still really easy. Shoutout to Jamie from the support team! Thanks so much for your help and advice to improve my website, I really appreciate it.

ÉCLAT SOIN

Dec 07, 2024  on Shopify

Fantastic app! Special thanks to Adrian from the support team, who was incredibly helpful and resolved all issues quickly and efficiently. Highly recommended!

All Funda

Dec 07, 2024  on Shopify

very helpful customer service. guide and help you along the way of any issues. app looks really good. would recommend

Anchora Cosmetics

Dec 06, 2024  on Shopify

Very helpful customer service from Jamie, she was very patient and helped me with my enquiries promptly and professionally, look forward to using the platform, Thank you again!

EVOGUE

Dec 06, 2024  on Shopify

I have just downloaded the app which is completely for free, perfect for beginners as I am. Also I didn't know how to set up the app and Jamie's team helped me to do so. They also enabled unlimited free emails for me. Fantastic customer service, very quick response.

LUMIERE PARIS

Dec 06, 2024  on Shopify

Jamie from support was incredibly helpful! They efficiently added all the reviews across every page and ensured everything was perfectly organized. They also went the extra mile to assist with removing the branding, making the process seamless and stress-free. Highly recommend their excellent support!

Buddy's Cart

Dec 05, 2024  on Shopify

TYDAL makes sharing product reviews effortless! It has user-friendly design, quick review submission. A fantastic tool for anyone who values honest opinions and trusted recommendations.

The Fluxora

Dec 04, 2024  on Shopify

TYDAL REVIEWS is a fantastic app! It’s super easy to use and helps streamline my workflow efficiently. Huge shoutout to Sam from support - professional, friendly, and solved my issue in no time. Exceptional service!

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