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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

My Store

Nov 25, 2024  on Shopify

Awesome App, Team is really supportive specially Sam, He solve all my issues and responded very Fast. Recommended App

Harni Shop • ჰარნი შოფი

Nov 25, 2024  on Shopify

This app is a fantastic tool for collecting and showcasing customer reviews! The interface is incredibly user-friendly, and the automated review requests make the process seamless for both me and my customers. The ability to include photo and video reviews adds a personal touch that builds trust with new shoppers. Customization is simple and doesn’t require any coding skills, which is a huge plus. The setup was unbelievably quick—done in under five minutes! On top of that, their customer support team is top-notch, always ready to assist and resolve any issues promptly. Highly recommend this app to any merchant looking to enhance their store’s credibility!

James St Boutique

Nov 25, 2024  on Shopify

So far I have had a great experience. I have been using the discount pop-up on my site for some time now, they have added even more benefits with Rewards and Reviews. So very much looking forward to exploring it all.

My Store

Nov 24, 2024  on Shopify

This is my first time using this App today, and it's already a Great Experience! The App also includes a Live Chat, with Real People! So, You Do Not Have To Deal With Robots or A.I. Lol. Also, the Team [Jamie], is Super Nice, Patient and Kind with you! There is nothing wrong I could say about this App. Super Great Quality, Completely FREE no monthly payments. Try it out, you may like it! ;)

FireHaus Supplements

Nov 24, 2024  on Shopify

Customer service has been awesome. Anytime I have a question they are able to answer it quickly and efficiently

Double W

Nov 24, 2024  on Shopify

Jamie provided amazing support! She was professional, patient, and quick to resolve my issue. I truly appreciate her help and dedication. Thank you!

Crows Perch Coffee

Nov 24, 2024  on Shopify

The setup was very nice and easy and the staff (especially Jamie) was excellent. Would recommend using this app in your store!

Soul Beadz and Bling

Nov 24, 2024  on Shopify

Jamie was wonderful in answering my questions and making suggestions to improve my site that she saw. Very quick and helpful. Setup of reviews has been easy. Thank you!!!!!!

MNE Waste Management

Nov 24, 2024  on Shopify

I recently encountered a frustrating issue where my product reviews weren't displaying correctly on my store. Thanks to the exceptional support from Jamie at Tydal Product Reviews, the problem was quickly resolved. Jamie not only fixed the issue but also took the initiative to customize the layout and positioning of the review section, significantly improving the overall look and feel of my online store. I'm incredibly impressed with the level of expertise and dedication provided by Tydal's Product Reviews support team. They truly went above and beyond to ensure a seamless experience.

Purely Femme

Nov 24, 2024  on Shopify

Jamie's such a nice person to help me guide through the app, and to talk about the app, it's awesome and free. totally recommended.

Dominion Apparel LLC

Nov 24, 2024  on Shopify

I had an extremely pleasant experience with the support team. My agent Adrian was amazing at solving all of my problems. Very helpful tips as well. Overall one of the best experiences I have had on shopify with support!

Mindflovv

Nov 24, 2024  on Shopify

Die App ist sehr gut gemacht und der Support ist super! Ich habe mit Sam geschrieben und er war sehr hilfsbereit und nett.

Elleomental

Nov 24, 2024  on Shopify

Nice product and good customer service team. However, once you have a real problem, the technical team takes forever to come back to you. Found out that my review requests didn't send like they are supposed to do, and it took the technical team more than 5 days to even pick up the ticket. Sorry guys, you can have a good CS team, but if the technical follow-up is not there, the delivery fails.

Little Mushm

Nov 23, 2024  on Shopify

It was so nice to realize I was talking to a real human when I contacted support! Sam was very helpful, bubbly, and enthusiastic. It changed my entire mood! The app is great so far! Excited to learn more, and I feel so much better learning how to use everything, knowing how great the support team is!

PetalTwig Co.

Nov 23, 2024  on Shopify

Amazing App and Exceptional Support! I’ve been using the TYDAL app, and I have to say it’s absolutely amazing to work with! As a newcomer and small business owner, I was worried about navigating everything, but their customer service went above and beyond to help me out. A special shoutout to Sam, who was a big help. Sam walked me through what I needed to know and offered additional support. It’s clear TYDAL truly cares about their users and their success. Highly recommend this app to anyone looking for a user-friendly platform with top-notch support. Thank you, TYDAL, and thank you, Sam, for making this such a great experience!

Funzyy

Nov 23, 2024  on Shopify

App is very easy to use and totally FREE. Great and very kind customer service too, thanks to Sam for fixing everything easily!

NostalPics

Nov 23, 2024  on Shopify

The app and the attention is impressive along with the price, which is free. Thank Sam, his attention and detail has been incredible. Insurmountable.

Merryn Apparels

Nov 22, 2024  on Shopify

This app is really great and the customer support is really fast! Their customer support I just received was amazing

Tickle Tribe

Nov 22, 2024  on Shopify

Sam was very helpful during setting up and also pointed out areas for improvement that would have gone unnoticed

Naxora

Nov 22, 2024  on Shopify

This is an amazing app that functions so well and the man who guided me through the process, Sam, was so kind and helpful.

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