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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

ČABANE

Dec 29, 2024  on Shopify

Great app. It is extremely easy to navigate, if you do get stuck (like I did) they have a great support team especially Sam who was very helpful at resolving my issues. Very impressed thus far.

Gold of Irida

Dec 29, 2024  on Shopify

simple and easy to use, not restricted by plans. Sam from the Help Center was fast and amazing. My questions and ideas were answered and with guidance. This is the customer service that i can appreciate. Thank You.

Safely Fashion Powered by FireBar Labs

Dec 28, 2024  on Shopify

Great service from Sam, just started using TYDAL but excited to give it a try, and based on the first customer service interaction I have had, I have high hopes the rest of the service will follow. Great app so far.

Vegan Asian Kitchen

Dec 27, 2024  on Shopify

I wish there was a way to send review emails to orders that were placed before the app was installed. But Sam in support was extremely helpful in explaining everything to me! He was great.

filmashi

Dec 27, 2024  on Shopify

⭐⭐⭐⭐⭐ Tydal is an absolutely wonderful application! The support team is beyond amazing, solving any issue in seconds. A special thank you to Adrian for the exceptional and indescribable service. I truly cannot find the words to express my gratitude for Adrian and the entire team. Thank you so much!

Trendsetter Activewear

Dec 25, 2024  on Shopify

Easy to setup and use for beginners like myself. Received some great assistance from Jaime. I for sure recommend this app. A++

theritualproject

Dec 25, 2024  on Shopify

It's one of the most useful apps, so we can "re-organize " our selling products. I talked with Sam , he was very helpful not only at the "product reviews" app but he also informed me and about other TYDAL apps. Thank you Sam!!!

Deal IND.

Dec 24, 2024  on Shopify

This is an awesome app. A great app for the upcoming stores, I suggest it. The support they provide is excellent.

blip Apparel

Dec 24, 2024  on Shopify

Jamie was incredibly helpful in setting up the Tydal Product Reviews app for my store. They were patient, knowledgeable, and ensured everything was installed perfectly. Their guidance made the process smooth and stress-free. I really appreciate their excellent customer service and expertise. Thank you, Jamie!

Tuftplace Global

Dec 24, 2024  on Shopify

Love the features of the App and the support is really good as well! Would recommend the app to new store owners.

palaVesuvius

Dec 23, 2024  on Shopify

Simply fantastic application. We had to import the reviews from another App and thanks to the support that responded immediately (even though it was almost night) it was very easy to import the data and configure everything. We highly recommend

CSS Store

Dec 22, 2024  on Shopify

Awesome. It has lots of features, and all free I'm pretty surprised. The support team is great, I'm really happy and recommend this app!

Dio´s Premium

Dec 22, 2024  on Shopify

5 Stars for Adrian! Is good app and a he’s a for real the best from support. He helped me fast and give me best possible support. No joke never get so fast responds and help! 5 Sterne für Adrian wenn ich mehr geben könnte würde ich mehr geben. Habe bisher noch nie so schnelle Rückmeldungen erhalten wie von Adrian und dann noch so hilfreiche. Danke an ihn !

Justalt

Dec 21, 2024  on Shopify

아직 여러 기능이 구현중이긴 하나 심플하고 간단하여 초보자들도 운영하기 쉬움

H.P. May Magick Shop

Dec 21, 2024  on Shopify

Sam at Tydal was great at promptly helping me verify my account and get what I needed set up! Very efficient customer support, no waiting around or left hanging, and I love the ease of use of Tydal. Its EXACTLY what I was looking for for ratings and reviews, where I could send an email to my customers instead of all other apps that just install a widget on the website to collect ratings and reviews, which could be a bunch of haters or competitors making up fake names to try to make the brand look bad. Tydal is easy to install and setup, and its FREE!!!!

Joy beam

Dec 21, 2024  on Shopify

Very useful and its free... my sales skyrocketed after i installed this app. Also the customer support team is the best , they reply in seconds and help you in the best way possible.

Quick Solution MB

Dec 19, 2024  on Shopify

Very good assistance. I asked for a simple matter, but I received a lot of additional information about my store, what I could improve. Great service, thanks Jamie

Café Latte Designs

Dec 18, 2024  on Shopify

So far I'm really liking this app! The customer service was very good, Jamie answered all my questions. Makes adding reviews to my site much easier, thank you!

Cute-Lamp

Dec 18, 2024  on Shopify

this app is waderfull. And your support team is also very understanding. Thank's for Sam. I recommend it to everyone

Yeeew Store

Dec 18, 2024  on Shopify

Honestly, i think i'm in love! having had so many issues with apps like Judge.me trying to get them to do half these things, setting up workflows but them blocking everything behind a payment gateway, then coming to Tydal is so incredibly refreshing! everything just works! It even generates unique discount codes for customer reviews! honestly I am in awe of this app! And the customer service, oh damn! shopify could really learn a lot from Adrian's customer service, it was amazing! nothing was to hard to fix, everything was easily explained, this person is an absolute champion of cs and cx, hats off! will deff use more apps from Tydal as my first port of call in future

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