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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Glamahome.cl

Dec 08, 2024  on Shopify

Excelente aplicacion, y la atencion al momento de responder a dudas e inquietudes es instantanea por parte del equipo de soporte. muchas gracias.

Nature Hydration

Dec 08, 2024  on Shopify

It is easy to use and Adrian was very helpful when I needed help because I am not very good at editing websites!

Mortals

Dec 08, 2024  on Shopify

love this app!!! so great and support is amazing. So glad I found this!! Plus the support is top notch!

Pine Cove Web Store

Dec 08, 2024  on Shopify

This app is super helpful! The branding and customization options for email requests and product pages is one of a kind for a free app and looks super sharp. Not to mention their help team! Jamie helped me removed the TYDAL branding on our reviews to make it feel even sharper, and more like my store. Can't recommend the app enough!

Aosule

Dec 07, 2024  on Shopify

reviews a breeze. What stands out the most is their customer service – it’s absolutely fantastic. They’re always quick to respond and super helpful with any questions or issues. The app itself keeps improving, and I can tell they really care about providing the best experience. Highly recommend it!

Boss Mode Fashion LLC

Dec 07, 2024  on Shopify

Jaime was great! I had all of my questions answered and I was able to get all of my requests done in a timely manner. Hopefully, everyone gets Jaime so they have a great responsive person helping them.

Invocation

Dec 07, 2024  on Shopify

A really helpful app! The set-up is really straightforward and fuss-free and as someone who isn't a developer or experienced with website creation, it was still really easy. Shoutout to Jamie from the support team! Thanks so much for your help and advice to improve my website, I really appreciate it.

ÉCLAT SOIN

Dec 07, 2024  on Shopify

Fantastic app! Special thanks to Adrian from the support team, who was incredibly helpful and resolved all issues quickly and efficiently. Highly recommended!

All Funda

Dec 07, 2024  on Shopify

very helpful customer service. guide and help you along the way of any issues. app looks really good. would recommend

Anchora Cosmetics

Dec 06, 2024  on Shopify

Very helpful customer service from Jamie, she was very patient and helped me with my enquiries promptly and professionally, look forward to using the platform, Thank you again!

EVOGUE

Dec 06, 2024  on Shopify

I have just downloaded the app which is completely for free, perfect for beginners as I am. Also I didn't know how to set up the app and Jamie's team helped me to do so. They also enabled unlimited free emails for me. Fantastic customer service, very quick response.

LUMIERE PARIS

Dec 06, 2024  on Shopify

Jamie from support was incredibly helpful! They efficiently added all the reviews across every page and ensured everything was perfectly organized. They also went the extra mile to assist with removing the branding, making the process seamless and stress-free. Highly recommend their excellent support!

Buddy's Cart

Dec 05, 2024  on Shopify

TYDAL makes sharing product reviews effortless! It has user-friendly design, quick review submission. A fantastic tool for anyone who values honest opinions and trusted recommendations.

The Fluxora

Dec 04, 2024  on Shopify

TYDAL REVIEWS is a fantastic app! It’s super easy to use and helps streamline my workflow efficiently. Huge shoutout to Sam from support - professional, friendly, and solved my issue in no time. Exceptional service!

Lilac & Luna

Dec 04, 2024  on Shopify

I cannot believe I found this beauty of an app... and all of these features are FREE??? The support staff are so friendly, and helpful. They even removed branding for me. This app deserves more than 5 stars. Thank you so much!!

Genealogy Keepsakes

Dec 04, 2024  on Shopify

Great little app! Adrian was fantastic today on chat support, helping me with the branding removal and also removing the email-sending limit as an added bonus. Thank you!

CREA.Contigo

Dec 04, 2024  on Shopify

Easy to setup, and a quick way to add reviews to your products to improve customer satisfaction. Its free and branding also can be removed for free. Customer service from TYDAL and Adrian is fast and helpful.

Amors

Dec 03, 2024  on Shopify

Extremely user-friendly with a highly supportive team, and best of all, it's completely free to use!

The Drop Zone

Dec 03, 2024  on Shopify

Thank you support team (Sam) . Your survice is amazing I'd recommend the app to everyone.its beyond excellent .Thank you so much.

The Bomb Beauty Company

Dec 02, 2024  on Shopify

Sam was an absolute blessing in helping set up the Tydal Review app for The Bomb Beauty Company’s website. He went above and beyond in every way—super friendly, incredibly efficient, and full of gems when it came to useful tips to get the most out of the app. He came in clutch before I ever even came across any problems. His vibe was unmatched, and he made the whole process seamless and even enjoyable (and you know that’s rare when dealing with tech setup!). The app itself works beautifully and fits perfectly with our high-quality, elevated brand experience. I genuinely feel so lucky to have stumbled across it—and Sam. If you’re thinking about Tydal, just do it. You’ll be in incredible hands.

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