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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,263)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Niyamaya

Jan 21, 2025  on Shopify

Great app with an excellent support team! Jamie not only assisted with the app but also helped seamlessly blend the section into the page, making it cohesive. The app looks great with my theme and blends nicely to the shop page.

Ruff Bar

Jan 19, 2025  on Shopify

I had questions after installing the app and received great assistance from Jamie getting my questions answered!

The Groovy Store

Jan 18, 2025  on Shopify

This is a nice app. Also the support team is very helpful. Jamie was professional, patient, and efficient in addressing my concerns.

MegaOffre

Jan 17, 2025  on Shopify

Really good app with a free plan in which others would make you pay money for it , great support service too

Stitched by Tempa

Jan 17, 2025  on Shopify

I haven't utilized it sending the email and posting the review yet, but the setup process has been great. Jamie was very attentive and I'm feeling good about this app!

ThePrintCrush

Jan 16, 2025  on Shopify

Jamie was incredible! From start to finish, the experience was seamless and beyond my expectations. She went above and beyond, and even gave me some additional feedback on my website which I will be taking action on. The app itself is very easy to use and navigate, and the set up was a breeze. Thank you Jamie for all your help!

DECORIY

Jan 16, 2025  on Shopify

Had some issues, the support team, Sam is fantastic, always ready to help solving all the situations. Thank you very much!!!

LUMIÈRE

Jan 16, 2025  on Shopify

I am so glad I found this app. Best of all is it is backed by excellent customer service. I was helped my Jamie and she responded quickly and took care of my query quickly. Excellent job. Thank you TYDAL for a great app and and thanks Jamie.

The Time Keepers

Jan 15, 2025  on Shopify

Great experience, Jamie went above and beyond helping me get setup with TYDAL, looking forward to using the platform!

BYNBeauty

Jan 15, 2025  on Shopify

Sam was extremely fast and efficient! we are so appreciative of the extra steps he took to help us out and he even followed us on instagram! All around a great experience with the support for this app!

Inner City Scooters

Jan 15, 2025  on Shopify

Hello Team, I’m really impressed with the app and it’s incredibly user-friendly and makes collecting reviews so much easier. The features are intuitive, allowing me to manage customer feedback effortlessly and stay organized. I also want to give a special shoutout to Sam from the support team. He’s been fantastic and always willing to help with any issues I’ve had. Thanks a million...

SITBI

Jan 15, 2025  on Shopify

4 stars because there's always room for improvement, on top of that I was helped super fast and am satisfied of their good customer service. The only way is UP!

Hersatchels

Jan 14, 2025  on Shopify

Support team is Professional and helpful. Connected with Jamie and she made sure my queries and met and shared required solution.

Care•ē•on

Jan 13, 2025  on Shopify

Sam is incredibly helpful! Any issues or questions I've had have been easily resolved with their team. I recommend this app.

Woodland & Bloom

Jan 13, 2025  on Shopify

it is very easy to use and the Online Chat support from staff is exceptional. Thank you, Sam, for all of your help!

The Tania Collection

Jan 12, 2025  on Shopify

I just downloaded the app and was setting it up when I clicked on a button just to see what it was. A chat box opened up and I was greeted by Sam; he was very helpful and went above and beyond to help me out. I gave the app 4 stars because I haven't had a chance to use it yet. I will give 5 stars to Sam though; he was just fun to talk to and very helpful.

Island Life Apparel Inc.

Jan 11, 2025  on Shopify

Tydal has been so helpful with any questions I have. Sam has been a really great support and I really appreciate him for helping me with my shopify store. Would highly recommend! - Michael from Island Life Apparel

Chase.Club

Jan 10, 2025  on Shopify

Talked with Sam. He was very helpful and gave me just the right answers to help me out. Super quick and good service. The app is also very good.

Creatures And Cuties

Jan 10, 2025  on Shopify

Adrian was more than helpful and very quick at verifying my shop and completing my set up for the app.

Zara-Craft

Jan 10, 2025  on Shopify

I had great support from Jamie; she was invaluable and immediately responded and understood my request I would suggest any Shopify Store installing this useful application

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