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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Preneel 3D Universe

May 21, 2025  on Shopify

I had an small issue with the TYDAL Reviews app, and Jamie provided outstanding support! She was quick to respond, patient, and incredibly knowledgeable. Customer service like this makes a huge difference! I highly recommend TYDAL Reviews, not just for its great features but also for the top-notch support team. Thanks again, Jamie!

Needful

May 21, 2025  on Shopify

Ease of use is a huge plus, and customer support from the TYDAL team has been excellent (special shoutout to Jamie!). They been responsive and genuinely invested in helping us get the most out of the platform!

Buddies Pakistan

May 19, 2025  on Shopify

Amazing App with Outstanding Support! TYDAL Reviews is super easy to use and looks clean on the storefront. It has all the features you'd expect from a premium review app — and it’s free! Customization is smooth and the integration was simple. Big shoutout to the support team, especially Sam — he was a great guy! Super friendly, quick to respond, and really helped me get everything set up just the way I wanted. Definitely recommend this app if you're looking to build trust and boost conversions.

All N' All

May 19, 2025  on Shopify

I was looking for an easy and seamless app for my shopify store and stumbled on TYDAL. It's a great app and very easy to navigate. Sam was very helpful and even gave me great tips for my site! Super excited to continue to use this app and grow my business.

Buddha & Bubbles

May 18, 2025  on Shopify

My query was answered really quickly by Sam on a Sunday who was very responsive and even suggested some tweaks I could make. Thank you very much :)

Pickle Joy

May 16, 2025  on Shopify

Support has been excellent! Prompt replies and clear guidance made a big difference. I really appreciated Jamie’s help—super helpful, knowledgeable, and quick to respond. The suggestions provided were spot-on and helped us move forward with confidence. Loved the support and would definitely recommend Tydal for both the app and the outstanding customer service. :)

Lionwood

May 16, 2025  on Shopify

Does what it says, easy onboarding. Moreover, their customer support is great; Jamie was very quick and even helped me with some unrelated website improvements. Talk about above and beyond! I recommend it!

Ocean Blue Organics

May 15, 2025  on Shopify

I just downloaded the app and it's so easy to navigate. The staff is friendly and helpful. Very pleased with this app so far.

PlayLoveToys

May 15, 2025  on Shopify

I give two thumbs up! The customer service is fantastic, and the app runs like a dream. I'm super happy with it!

Tino Sport

May 15, 2025  on Shopify

They where all very friendly and nice. Any issues they had they responded very quickly. The system is easy to use too

Nirvana Vex

May 15, 2025  on Shopify

This app is easy to integrate, customer support is helpful and respectful. with a free plan, you cant beat that!

chaarmer

May 13, 2025  on Shopify

Thank you so much for the help! This is the best review app for any beginner looking for a free and easy-to-use solution. The support team is awesome—they respond almost in real time! I'm super happy and would highly recommend it to other shop owners.

TEN ZERO THREE

May 11, 2025  on Shopify

I haven't experience full use of the app YET, but I did need help with some matters and Sam was excelling! The customer service exceeded my expectations, especially how soon Sam was able to help and resolve everything.

CuPooch

May 10, 2025  on Shopify

Quickest customer support. Had great help from Adrian. Well done! Have set up a request for what to add for the app development.

The TechU Store

May 09, 2025  on Shopify

Good app that makes your approach to get your customers involved/interested in making a purchase easier.

Coco Du Sol

May 08, 2025  on Shopify

AMAZING! Works as advertised and first time importing reviews had some issues but chatted with a customer service rep and had the issue solved and other questions answered all in less than 5 min.

Glory 2 Glory Boutique

May 07, 2025  on Shopify

Jamie helped me today with verifying my store. The process was super simple and extremely fast. Double thanks for the kind compliment on my store and how good it looks and being well built. I appreciate that as it's my first store and I'm learning as I go!! So far my experience has been great with them!

Resto Supply Hub

May 07, 2025  on Shopify

Great customer services. They limited some functionalities like using our own email for sending mails and anonymous review. Otherwise it's good.

Ophelis

May 06, 2025  on Shopify

Super App, die Verifizierung hat sehr schnell geklappt und Adrian hat bei einer anderen Frage auch direkt eine Antwort gehabt sodass wir Tydal definitiv weiterempfehlen können! <3

TruSense Aromatherapy Skincare

May 05, 2025  on Shopify

OMG, so helpful and went above what I asked to give me input of some changes I could make to improve my site. Thank you so much!!!

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