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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,263)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Planet Halo Health

Feb 02, 2025  on Shopify

So far everything have worked seamlessly. Review works great, the notifications by email is great to get more reviews in. No complaints! Chat support have been very responsive and Jamie have helped answer all that I have needed. Appreciate you! Thanks again Jamie! Keep on rockin!

ToneCraft Creations

Feb 01, 2025  on Shopify

Awesome app with a ton of customization options and incredible support. I've reached out a few times and Sam has helped me both times and he's been amazing. Super friendly, quick to respond, and overall super happy with the app!

KANDLOE

Feb 01, 2025  on Shopify

Awesome support and finally a Review Solution that will not eat up your whole budget which is a big bonus if you are just starting.

Equilite Equestrian

Jan 31, 2025  on Shopify

Jamie was absolutely fab with assisting with me the app and also my own website! Fav customer service!

Evisu

Jan 30, 2025  on Shopify

Amazing app and outstanding support! Jamie was incredibly helpful and made the experience even better. The app is smooth, user-friendly, and does exactly what I need. Highly recommended!

La Dolce Casa

Jan 30, 2025  on Shopify

very easy to use and Jaime from the support team was quick to respond and super helpful. A great addition to my store! Customer reviews are a great way to create trust in your brand

Golf Skate Caddy USA

Jan 28, 2025  on Shopify

Wow! Simple to install and tinker with. Had a minor issue and it was solved with Sam from support in 1 minute! Great customer service. I will install the app on all our online stores! Thanks!

Dreamz Scrubz

Jan 28, 2025  on Shopify

THIS APP WAS SO EASY TO NAVIGATE AND SET UP. AND THE STAFF WAS SO WELCOMING AND HELPED ME GET MY ACCOUNT CERTIFIED

KENEYA GENTLEMAN CARE LLC

Jan 27, 2025  on Shopify

Very good website, easy to use the App. The customer support team was very helpful. The team is very professional and beyond. Very efficient and kind! Thanks to Adrian, Sam and Bryan! Keneya Gentleman Care.

EVERYSLIPPERS

Jan 27, 2025  on Shopify

This app allows you to chat instantly and offers top-tier friendliness. If you're looking for a review app, I highly recommend this one!

IRODOT

Jan 27, 2025  on Shopify

I had an amazing experience with TYDAL Reviews' Shopify extension, and I have to give a special shoutout to Adrian in customer support. His assistance was top-notch—helpful, patient, and efficient in addressing all of my questions. The extension itself is incredibly user-friendly and seamlessly integrates with Shopify, helping us gather and manage reviews effortlessly. Highly recommend both the product and the fantastic support team, especially Adrian!

Pfoten Designs

Jan 26, 2025  on Shopify

This app is amazing. In my opinion, way better than the competitor who uses the same grid layout. The support team is above and beyond, Jaime and Sam were helping me with all my requests within 10 minutes. Jamie also made suggestions on how to make the layout more stylish with custom code (I was about to ask and then I saw her suggestion).

Exquisite Fits

Jan 23, 2025  on Shopify

The customer service is excellent, providing help with things outside of the app, going above & beyond, will definitely recommend the service to other users.

XELLENTY®

Jan 23, 2025  on Shopify

I was looking for a new review app and ended up here because of the positive feedback. And the feedback isn't a lie. Jamie helped me immediately and solved every problem. He also unlocked some new features for me for free. That's as good as it gets! I am incredibly impressed with the expertise and dedication of the support team at Tydal Product Reviews. They really went above and beyond to ensure a smooth process. I can recommend Tydal Product Reviews in every way.

BEAUTYCORE

Jan 22, 2025  on Shopify

Excellent app and support. Highly recommend for stores. The widget is fully customizable which I really like. It's a lot better fitted for stores which want to have full control of the layout and design.

ParafarmaBaby

Jan 22, 2025  on Shopify

I just installed it and it seems great. I hope to be able to use it for a long time and that it will help me increase my sales. Adrian thanks for your help!

PRINTGLES

Jan 22, 2025  on Shopify

Love, love, love it! It just works seamlessly and if you are confused, don't worry because the customer service is the bomb. I don't think i've come accross a better one so far. They go beyond, even when you are not a paid customer yet :-) The documents and video's they have to explain how you have to do certain things within the app are very concise and super easy to follow. I hardly take the time to write reviews, but they honestly deserve one!

ARB Teak & Specialties - USA

Jan 22, 2025  on Shopify

Awesome customer service. Adrian was insightful and quick in addressing my request. I can't wait to continue building a successful business relationship with Tydal.

Studio Meinara

Jan 22, 2025  on Shopify

Adrian has been super helpful in setting up TYDAL and removing their branding on the review section. I have yet to be use the app but so far really happy with the customer service.

Art By Raghni

Jan 21, 2025  on Shopify

Recently started using TYDAL and I can say, I really appreciate the customer service chat support, it was simple and quick. I talked with Sam, he was very helpful and nice. Looking forward to using TYDAL more after the experience I've had.

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