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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Mureco

Mar 17, 2025  on Shopify

Jamie at Tydal was awesome to deal with and quick to help with everything! I would definitely recommend Tydal to anyone looking for a review app

Extraordinary

Mar 16, 2025  on Shopify

The app is super easy to set up and the design is clean and customizable. The user-friendly interface makes collecting and displaying customer reviews effortless. Plus, customer support is responsive and helpful. Thank you Sam.

BelovedCustoms™

Mar 16, 2025  on Shopify

Great customer service. They have support over weekends too. They helped with all my requests. They even send you the code to make changes to your reviews section.

Moon Frankenstein

Mar 16, 2025  on Shopify

Sam was really helpful and quick! The app is super user friendly and easy to use. I think what makes this app stand out is the customer service.

Get A Grip Gaming

Mar 15, 2025  on Shopify

It feels weird reviewing a review app, but here we go. Honestly, fantastic so far. Jamie and the other support staff are fantastic. The fact that this is free blows my mind. If I had known about this from the start of the business, it would have been a day one integration.

The Urban Hood

Mar 15, 2025  on Shopify

I loved the way how Jamie from Tydal helped me in all the process and was very co-operative. A great support staff that I've come across in recent past.

VEROSOLSHOES.RO

Mar 15, 2025  on Shopify

A review for a review app is funny , but it was verry easy to instal and implement . We will see how it works from now .

sports girlie apparel

Mar 15, 2025  on Shopify

So far my experience has been amazing! Easy install and fantastic customer service, shoutout to SAM! Excited to see how adding this app helps grow my store (:

Comforta

Mar 13, 2025  on Shopify

Tydal product reviews app is the best review app I have ever used. The UI and UX are also great, and customer service is excellent.

Hattos

Mar 13, 2025  on Shopify

Easy to setup with a wide range of tools, customer service rep sam was very polite and helpful, giving me great tips for my store

Travel Boss

Mar 13, 2025  on Shopify

This app is overall great. It’s very user friendly. I chatted with Sam and he helped with all my questions by even sending a step by step guide. I highly recommend this app to other users

The Juice Tavern

Mar 12, 2025  on Shopify

Adrian was an absolute star, helped me out massively!! Cannot wait to make the most of this app and help with sales on my store! Brilliant customer service, would recommend 100% Thank you again for the great service!

SER Men's Grooming

Mar 10, 2025  on Shopify

Sam, was amazing helping me with my store. It was quick and easy. Highly recommend the app. Great customer service!

ZIPPX

Mar 09, 2025  on Shopify

I want to take a moment to express my heartfelt gratitude for the incredible support and generosity I've received. The free colours and VIP status are such a wonderful surprise, and I am so grateful. It's clear how much care and dedication the team puts into their work. Thank you for making my experience not just great, but truly special, Adrian. Your kindness has made all the difference!

Brewbilla

Mar 09, 2025  on Shopify

The app is easy to use and does what I need. When I reached out to the support team Sam was responsive, friendly, and very helpful. He even provided suggestions for how I could improve my website. Both the app and the support team have been great.

PondProBaits

Mar 08, 2025  on Shopify

Jamie did an excellent job of helping me get the reviews app installed properly on my website - she's the best!

Fergis

Mar 06, 2025  on Shopify

Great app with user-friendly features and exceptional support (Jamie) that’s always quick and helpful!

Studio6 Jewels

Mar 06, 2025  on Shopify

I was a little confused but accessing the customer care is so simple, and Adrian guided me in minutes to resolve the issue I was facing. Very happy with this, my quickest resolution till date I would say.

Amish Home Outdoor Classics

Mar 05, 2025  on Shopify

This app has helped a ton with making reviews easy to navigate on my shopify storefront. Their customer service is super helpful as well! Jamie went above and beyond when it came to helping our store reach new levels! 10/10 recommend.

Veiluxe

Mar 05, 2025  on Shopify

Support was amazing! I contacted Adrian for some help, and he went above and beyond! Thank you so much

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