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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

SK Tools USA, LLC

Feb 24, 2025  on Shopify

Easy set-up and loads of features. Terrific customer support service with quick responses. Would definitely highly recommended!

Extra Scentsory Co.

Feb 24, 2025  on Shopify

This amazing full-featured review app has been amazing. Being able to remove their branding with just a simple conversation with Sam in customer service was great. I build a lot of Shopify sites and I'll be recommending Tydal to all my clients

Nateva Porcelain

Feb 24, 2025  on Shopify

We just installed the TYDAL Product Review App and haven’t used it fully yet, but the support team—especially Adrian—has been amazing. Quick, helpful, and straight to the point. So far, the experience has exceeded our expectations. Highly recommended!

Zeya

Feb 24, 2025  on Shopify

Great experience signing up with TYDAL!! As a novice to most things technical, Adrian was amazing. Not only did he answer all my questions in a way that I could understand, he went over and above to help customise my store and even better he threw in some awesome freebies just to give my store that extra edge, totally appreciate you ADRIAN!! Go with TYDAL, you won't be disappointed!

Breathzus

Feb 22, 2025  on Shopify

Tydal Reviews Shopify App is a Gamechanger! I can’t say enough good things about the Tydal Reviews Shopify app and the outstanding service provided by Sam! From the moment I installed the app, everything was seamless. The interface is incredibly user-friendly, making it easy to import, manage, and showcase customer reviews in a beautifully designed format. What truly sets Tydal apart is its customisation options. It blends perfectly with my store’s branding, ensuring a professional and trustworthy feel for my customers. The automated review requests are going to come in super handy and anybody who runs an e-commece store knows UGC is king. Can't wait to use the app further. Now, let’s talk about Sam—an absolute legend! His support is next-level. He went above and beyond to help with the setup, making sure everything was working perfectly. Super responsive, knowledgeable, and genuinely cares about customer success. If you're looking for a top-tier review app backed by exceptional support, Tydal Reviews is the way to go. Highly recommend!

Fitness Vibes

Feb 22, 2025  on Shopify

Great App, and excellent customer service, Sam was extremely helpful and assisted with many aspects.

DopeCars

Feb 21, 2025  on Shopify

Amazing customer support I requested for few features and they told me they will work on it. Need more companies that listen to their customers

SBM Fishing

Feb 20, 2025  on Shopify

Nice app! Easy to use and awesome support. Jamie from the support group was super helpful and gave some extra tips and tricks!

be:)

Feb 19, 2025  on Shopify

Jamie is fantastic. Helped me through the whole set-up process. This platform is the BEST i've used! 10/10

Lee Laa Lou

Feb 19, 2025  on Shopify

Been using it for a couple of days. Sam from the team has gone above and beyond the call of duty to help me figure stuff out, and set it up! Almost too good to be true! Keep up the great work.

Pixelou

Feb 19, 2025  on Shopify

Amazing app! Looks really clean with tons of features and customizations, for free! I was able to perfectly integrate it in my shop! Top notch support from Adrian who was kind and patient and helped me with everything! 5 stars!

DRP Racing Products

Feb 19, 2025  on Shopify

Support was fantastic, very fast at helping me with what I needed, removed the branding, and even pointed out an area I could improve the store slightly and gave me a free guide! Thankyou Jamie

Aura Living India

Feb 19, 2025  on Shopify

The support is awesome. The team (Adrian) went above and beyond to help me quickly, and also gave advice on a general shopify matter. Thank you Adrian !

28 BLACK Store | Japan

Feb 19, 2025  on Shopify

細かく翻訳できる設定もできるし、無料で使えるのが良いポイント。 チャットの人も気さくでいい感じ。 アプリの機能の使い込みはまだこれからなので、不具合があったらこっそり削除するかもですが…(笑)

Gifts Actually

Feb 18, 2025  on Shopify

Just installed this app. seemed very easy. went onto chat and Jamie was extremely helpful and helped get the app up and running. we are currently using another app but it is starting to cost too much, so this one being free is wonderful. Great to see someone supporting and helping us small business's.

winksbeaute

Feb 18, 2025  on Shopify

I can't recommend Jamie and her customer service highly enough! I was having a few issues with the Shopify review app, specifically with removing the default branding, adding some extra features, and troubleshooting a problem I was having uploading reviews. Jamie was incredibly helpful and responsive throughout the entire process. She patiently guided me through each step, clearly explaining the solutions and ensuring everything was working perfectly. Thanks to Jamie, my review app is now exactly how I need it, and my reviews are finally live! If you're looking for top-notch support for this review app, Jamie is the person to go to!

Elev8active

Feb 18, 2025  on Shopify

The TYDAL app is user-friendly and efficient, offering a smooth experience. Sam from chat support was incredibly helpful and resolved my issue promptly with excellent customer service.

Scriptura Papelería

Feb 18, 2025  on Shopify

When I first saw the app, I liked it a lot. I took the time to fully set it up, but when it came to importing the reviews I had, the problems started. Out of 23 reviews, only 3 or 4 would upload. I followed all the steps, checked the emails, the product codes, etc., but the issue persisted. My last option was to contact the online support team, but my experience wasn’t the best. They took too long to respond, and at one point, they just stopped replying. Later, someone else wrote to me, supposedly taking over from their colleague. Guys, the minimum you should do is let customers know if another person will be handling the case or if the wait time will be longer. Not everyone has time to spare, and many of us use our sleeping hours to work.

Bellbees

Feb 17, 2025  on Shopify

Extremely user-friendly! Most importantly, the support staff is incredibly helpful and always available to assist you! Best regard BellBees.ca Your Beauty Boutique! @ bellbeesm

EL PAPELON PR

Feb 15, 2025  on Shopify

I had the pleasure of working with Sam, who was incredibly helpful in guiding me through the app. Sam took the time to answer all my questions and ensure I understood everything clearly. Not only was Sam patient and knowledgeable, but also kept a keen eye on what I needed, making sure I was well taken care of. Excellent customer service – I truly appreciate all the assistance!

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