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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

KABO: The Ultimate All-in-One Nutrition Shake

Apr 06, 2025  on Shopify

I’d highly recommend TYDAL to fellow founders. The response time was impressively quick, and Adrian provided exceptional support during the onboarding process.

Herculean Prepared Meals

Apr 06, 2025  on Shopify

Sam and I shared a brief but productive conversation about my store and got a lot of work done in record time

SoapLadz

Apr 04, 2025  on Shopify

So far, the app is really easy to use. I had some questions and Sam was able to get back to me really quickly with all the information. Like so fast. And the information was accurate with instructions. I'm enjoying my experience so far.

King Kustoms

Apr 02, 2025  on Shopify

Jamie was extremely helpful and guided me through the process of not only with the review app but also with my website. Thank you for the superb customer service and support!

Audrey Atelier

Apr 01, 2025  on Shopify

Wonderful support! Super quick and honestly they went above and beyond to provide me with extras! Highly recommend

Arcana.hr

Mar 31, 2025  on Shopify

Reviews are customizable and there is a lot of options to choose from. Can't believe this app is free. Thank You Sam for quick support via Support Chat and thank You TYDAL team for making this app free.

YukaCraft

Mar 31, 2025  on Shopify

The support team is so kind and helpful (especially Jamie!), TYDAL is a great software to add to your shop if you want customers to leave some reviews!

OH MALOU

Mar 29, 2025  on Shopify

Tolle App! Sehr benutzerfreundlich und einfach zu bedienen. Der Kundenservice ist ebenfalls super nett und hilfsbereit. Ich bin rundum zufrieden und kann die App nur empfehlen!

Flat Peak

Mar 28, 2025  on Shopify

Easy to use and all of the help was quick. I talked to a real person and they helped me with any questions. Everything is included without paying additional costs. This was great for a new business

Lilasweets

Mar 28, 2025  on Shopify

Thank you Sam for your help today. Looking forward to add tydal app to our online store. Take care :)

Laya Wellbeing

Mar 28, 2025  on Shopify

Incredible app, service and such friendly helpful team. I've had several queries and they've resolved my issues quickly. Superb service, many thanks to Adrian!

Dazzled Collections

Mar 27, 2025  on Shopify

its super easy and seems efficient so far. cannot wait to receive my first reviews! Sam was super awesome and patient as well as we got in touch about a minor thing! keep it up

Laughing Bird Coffee Co.

Mar 26, 2025  on Shopify

Adrian was just fast and straight forward with his understanding and actions to solve my scenario. He quickly helped adding in some code to I needed to display review stars under Shopify Collections pages for products. It was done in no-time and he shared screen shots of what he did, etc. Super happy with the experience.

Sovente

Mar 25, 2025  on Shopify

The app is very good and has all setting that you want, Adrian from support team helped me a lot to import csv reviews 10/10 app

Om Flower

Mar 25, 2025  on Shopify

jamie was a super lovely assistant and helped me figure out some issue with the app. very nice lady super easy to understand and we got it all done really quickly

Eloria Studio

Mar 25, 2025  on Shopify

Jamie was very quick to respond to my initial requests and gave additional support for my store, and went even above and beyond to help

Hubb Ul oud

Mar 24, 2025  on Shopify

I had the pleasure of having help from sam. not only did he help me with my issue, he helped me elevate my shop website in ways that where not even related to the tydal app. now thats what i call above and beyond. people like sam are the reason i will choose to use apps like tydal

Vee Designs

Mar 24, 2025  on Shopify

Sam was extremely helpful and went above and beyond to help me with my issue and more. Very much appreciated

Cool Beans Roasting Co

Mar 24, 2025  on Shopify

Wow! Sam with TYDAL was on his game. This is what I have needed to further the ratings on my coffee roasting business. Super helpful and respectful. I highly recommend you ask for Sam! Get this app on your store today dont wait!!!!

TayKyra's Gifts

Mar 23, 2025  on Shopify

I would recommend this app. The chat service was prompt and the experience with Sam was awesome. He answered all my questions and even recommended some helpful points for a better customer experience on my shop.

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