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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Zara-Craft

Jan 09, 2025  on Shopify

I had great support from Jamie; she was invaluable, and I immediately responded and understood. I would suggest any Shopify Store add this useful application

HireReady

Jan 06, 2025  on Shopify

Jamie was beyond helpful! She not only provided excellent service for the app but recommended excellent advice for my shopify store. Definitely Recommend!!!

BaitBaller International LLC.

Jan 06, 2025  on Shopify

In the process of setting the app up on my store. All seems pretty intuitive for the most part. I reached out to support for some assistance and Jamie was very helpful. 5 stars. * Update: needed some assistace setting things up and Adrian from support got everything sorted in short order. Epic app and support. Highly recommended!

ainokatachi

Jan 06, 2025  on Shopify

I've been looking for several review apps on shopify app store, and I can say for sure that this is one of the best free review apps. From customization to mail automation, there are many useful functions built in. Also, the support team was very kind and responded to my requests promptly.

Macaron Centrale

Jan 03, 2025  on Shopify

Jamie was incredible! I encountered an issue with the app, and she quickly stepped in to help. With a simple tweak, voilà—it now works like a charm! I’m confident I’ll enjoy using this app for a long time to come.

ELEVAY

Jan 02, 2025  on Shopify

It seems like a good app. We have just started so we will see how it works in the long run. But their support is very helpful so far.

Sent & Assigned

Jan 01, 2025  on Shopify

Jamie was a huge help and very kind in the process of helping me get things set up for my business.

nesikuklink.lt

Dec 31, 2024  on Shopify

The app is simple to use, love the ability to translate to my local language all texts. Big shoutout to Jamie from TYDAL customer service. Thank youuu

MyTutor.nl

Dec 31, 2024  on Shopify

The chat customer service is very fast and thinks along with you. The app itself works well so far and looks transparent with what they promise

LKstore

Dec 31, 2024  on Shopify

Nice program and easy to set up and Jamie from customer service was the nicest and kindest with her help and comments. I wish them success.

Elegant Bunny Boutique

Dec 30, 2024  on Shopify

So far integration has been easy. I had my verified by Jamie and she took great care of me and was super professional! I'm up and running now with no issues so far and am thrilled to have such personal responses. Thanks for making a great app and having Jamie on staff :)

Buhter Up

Dec 30, 2024  on Shopify

Jamie's Customer service is top tier. She is so knowledgeable and she went above and beyond to assist me. I am more than satisfied

No Name Studio

Dec 30, 2024  on Shopify

Today is my first day using the app, and I'm thrilled to see how it will perform! The excellent customer service, especially Sam's helpful and speedy support.

The Carrick Bend

Dec 29, 2024  on Shopify

Great experience with this app so far and Sam from the support team was amazing to work with - super friendly, helpful, fast, and went above and beyond!

ČABANE

Dec 29, 2024  on Shopify

Great app. It is extremely easy to navigate, if you do get stuck (like I did) they have a great support team especially Sam who was very helpful at resolving my issues. Very impressed thus far.

Gold of Irida

Dec 29, 2024  on Shopify

simple and easy to use, not restricted by plans. Sam from the Help Center was fast and amazing. My questions and ideas were answered and with guidance. This is the customer service that i can appreciate. Thank You.

Safely Fashion Powered by FireBar Labs

Dec 28, 2024  on Shopify

Great service from Sam, just started using TYDAL but excited to give it a try, and based on the first customer service interaction I have had, I have high hopes the rest of the service will follow. Great app so far.

Vegan Asian Kitchen

Dec 27, 2024  on Shopify

I wish there was a way to send review emails to orders that were placed before the app was installed. But Sam in support was extremely helpful in explaining everything to me! He was great.

filmashi

Dec 27, 2024  on Shopify

⭐⭐⭐⭐⭐ Tydal is an absolutely wonderful application! The support team is beyond amazing, solving any issue in seconds. A special thank you to Adrian for the exceptional and indescribable service. I truly cannot find the words to express my gratitude for Adrian and the entire team. Thank you so much!

Trendsetter Activewear

Dec 25, 2024  on Shopify

Easy to setup and use for beginners like myself. Received some great assistance from Jaime. I for sure recommend this app. A++

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