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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,263)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

DopeCars

Feb 21, 2025  on Shopify

Amazing customer support I requested for few features and they told me they will work on it. Need more companies that listen to their customers

HARMONQLO

Feb 20, 2025  on Shopify

super helpful

Carolina Country Bling

Feb 20, 2025  on Shopify

Fantastic App and customer service is awesome! Would highly recommend.

SBM Fishing

Feb 20, 2025  on Shopify

Nice app! Easy to use and awesome support. Jamie from the support group was super helpful and gave some extra tips and tricks!

dedress.com

Feb 20, 2025  on Shopify

be:)

Feb 19, 2025  on Shopify

Jamie is fantastic. Helped me through the whole set-up process. This platform is the BEST i've used! 10/10

Lee Laa Lou

Feb 19, 2025  on Shopify

Been using it for a couple of days. Sam from the team has gone above and beyond the call of duty to help me figure stuff out, and set it up! Almost too good to be true! Keep up the great work.

Armagh Sports

Feb 19, 2025  on Shopify

Ellrae Airport Transfer

Feb 19, 2025  on Shopify

Perfectly what I need for my website. Best part ? Its FREE!!

Zero Error Racing

Feb 19, 2025  on Shopify

Sam is very helpful and quick to respond!

Pixelou

Feb 19, 2025  on Shopify

Amazing app! Looks really clean with tons of features and customizations, for free! I was able to perfectly integrate it in my shop! Top notch support from Adrian who was kind and patient and helped me with everything! 5 stars!

Hartcore to da bone

Feb 19, 2025  on Shopify

great app, and its free. Also nice and friendly support.

DRP Racing Products

Feb 19, 2025  on Shopify

Support was fantastic, very fast at helping me with what I needed, removed the branding, and even pointed out an area I could improve the store slightly and gave me a free guide! Thankyou Jamie

Melbourne Chilli Co.

Feb 19, 2025  on Shopify

great service by Adrian

Aura Living India

Feb 19, 2025  on Shopify

The support is awesome. The team (Adrian) went above and beyond to help me quickly, and also gave advice on a general shopify matter. Thank you Adrian !

28 BLACK Store | Japan

Feb 19, 2025  on Shopify

細かく翻訳できる設定もできるし、無料で使えるのが良いポイント。 チャットの人も気さくでいい感じ。 アプリの機能の使い込みはまだこれからなので、不具合があったらこっそり削除するかもですが…(笑)

Gifts Actually

Feb 18, 2025  on Shopify

Just installed this app. seemed very easy. went onto chat and Jamie was extremely helpful and helped get the app up and running. we are currently using another app but it is starting to cost too much, so this one being free is wonderful. Great to see someone supporting and helping us small business's.

winksbeaute

Feb 18, 2025  on Shopify

I can't recommend Jamie and her customer service highly enough! I was having a few issues with the Shopify review app, specifically with removing the default branding, adding some extra features, and troubleshooting a problem I was having uploading reviews. Jamie was incredibly helpful and responsive throughout the entire process. She patiently guided me through each step, clearly explaining the solutions and ensuring everything was working perfectly. Thanks to Jamie, my review app is now exactly how I need it, and my reviews are finally live! If you're looking for top-notch support for this review app, Jamie is the person to go to!

other sunday

Feb 18, 2025  on Shopify

Great customer service!

Elev8active

Feb 18, 2025  on Shopify

The TYDAL app is user-friendly and efficient, offering a smooth experience. Sam from chat support was incredibly helpful and resolved my issue promptly with excellent customer service.

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