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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,268)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Kiota Made

Jun 26, 2025  on Shopify

Had a chat with Jamie and she pretty much made my day. she helped me verify my store and remove the app's branding from my widget. Also had some amazing tips for my store, and she was super friendly. Thank you Jamie!

My Store

Jun 25, 2025  on Shopify

For a free app it is excellent. I enjoy TYDAL's features like a discount code and adjustable settings for the store. One minor issue is that there is an error with managing reviews through email. I hope the tech team is as good as the customer service team and get the problem resolved. I want to personally thank Sam the customer support guy. He did phenomenal at assisting me with the 1000 questions I had. Sam responded quickly to my questions. He really did walk me through it in such a great and professional manner. TYDAL reviews has good customer support and Sam made my day.

Serengeti Spirits

Jun 23, 2025  on Shopify

The app is simple to set up and use. What I really appreciated was the support team they helped me import my old reviews using an Excel file. They were friendly, fast, and made the whole process smooth. I highly recommend this app if you need a good way to manage reviews.

SV goodies

Jun 23, 2025  on Shopify

This reviews app great & easy to use. Reach out support Jamie, she is pleasant, kind and super helpful. Highly recommended.

Feather & Tallow

Jun 22, 2025  on Shopify

This app was so easy to set up and use! I tried another app before this one and I couldn't get it to show up. I had this one up and ready in just minutes! Also, customer support is top notch! Thank you, thank you, thank you!

India Fashion

Jun 22, 2025  on Shopify

Tydal product review app was very helpful for sending customer review automatically after order delivers, specially the support from their team member "Adrian", Thank you

Sassy Dollz Hair

Jun 21, 2025  on Shopify

Jamie helped me quickly and efficiently. She also recommended an app to install that will allow my customers to enroll in a loyalty program. She went above and beyond and exceeded my expectations. I mean, she was outstanding!! 1000% recommend using Tydal if you have a shopify store.

Heartless Studio

Jun 20, 2025  on Shopify

Really easy to use integration, with super quick communication and help. Everything was smooth from setup to execution and any questions I had were answered almost instantly. The team is friendly and knowledgable, genuinely caring about helping you succeed. I highly recommend this if you are wanting a seamless, stress free experience!

Annica’s Jewellery Company

Jun 20, 2025  on Shopify

Blooming brilliant. I contacted TYDAL via the chat box late at night and got an immediate response. Jamie was super friendly, helpful and productive. It's rare to receive this type of prompt and friendly customer service. I'm absolutely delighted i chose them to host my reviews.

Sophisticated Sneakers

Jun 18, 2025  on Shopify

Customer support and documentation is phenomenal. Of course I'm going to take 1 minute to leave a review here... I just enjoyed 20 minutes of one-on-one chat support and solved 4 little setup issues that would have taken me forever to figure out on my own. Now, my reviews plugin is setup, styled, and I have imported 3 test reviews successfully. Let's goooooooooooooooooooooo!

Xarinesca

Jun 16, 2025  on Shopify

I had hands-on help right away. Fast and easy to communicate with, and able to assist me with my problem. They tackled the issue, and along with other things, that helps showcase my shop as my brand and myself. Thank you again, Sam! :)

PetHaven

Jun 16, 2025  on Shopify

Everything works well, was able to import my reviews very easily, and its also very customisable and brand friendly, Sam was a great help in customer support answering all my questions, recommend definetly.

Lana Royals

Jun 14, 2025  on Shopify

Great free app, has all the basic features you need to get started and share your reviews on the website. Jamie from customer support was amazing in helping out with all struggles I had while setting it up. There's a few features missing that I'd love to have, and after chatting to Jamie they've added the suggestion to their feature roadmap so I'm truly excited to see the suggested features come up to life in the weeks or months. Super recommend.

GINGI

Jun 11, 2025  on Shopify

Thank you, Jamie! In just 5 minutes, she answered all my questions and guided me through the entire process. Super helpful and efficient, couldn’t have asked for better support!

Wroven

Jun 10, 2025  on Shopify

I tried TYDAL on the Horizon theme and it was a breeze. I reached out to their support team and got prompt responses/help from Jamie. Much recommend if you wanna capture clean product reviews on your store.

QIR Ring

Jun 10, 2025  on Shopify

I like this product, it is easy to use, and the after-sales service is great. You can always find their customer service staff when you encounter problems, and they will always reply to your messages.

Imperial Infusions

Jun 10, 2025  on Shopify

The functionality of this app speaks for itself but where TYDAL really shines is in it's customer service. Sam was an absolute delight to speak with, answered any/all questions in a prompt manner and is a credit to their team!

Bakhabar Kissan

Jun 09, 2025  on Shopify

The support from TYDAL is amazing, thanks to Sam for helping me set up the app as I had some questions that needed to be answered right off the bat! First impression of the app is great so far, will see how it goes in the days to come.

Parakh Beauty

Jun 06, 2025  on Shopify

Sam from the support team was so amazing. His response time was phenomenal and he gave great feedback and suggestions to help my shopify store run smoothly. The app was easy to install and I cannot wait to see my business grow with the help of TYDAL. Thank you again Sam for the support and professionalism!

UNION CART

Jun 05, 2025  on Shopify

I'm highly impressed with this application. The customer support is prompt and very helpful whenever any issue arises. I was facing some issues while using the application, but Mr. Sam provided me with clear and effective guidance. He patiently explained everything to me step by step, ensuring that I understood the process. Thanks to his support, everything is working smoothly now. I truly appreciate the excellent customer service.

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