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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Bakhabar Kissan

Jun 09, 2025  on Shopify

The support from TYDAL is amazing, thanks to Sam for helping me set up the app as I had some questions that needed to be answered right off the bat! First impression of the app is great so far, will see how it goes in the days to come.

Parakh Beauty

Jun 06, 2025  on Shopify

Sam from the support team was so amazing. His response time was phenomenal and he gave great feedback and suggestions to help my shopify store run smoothly. The app was easy to install and I cannot wait to see my business grow with the help of TYDAL. Thank you again Sam for the support and professionalism!

UNION CART

Jun 05, 2025  on Shopify

I'm highly impressed with this application. The customer support is prompt and very helpful whenever any issue arises. I was facing some issues while using the application, but Mr. Sam provided me with clear and effective guidance. He patiently explained everything to me step by step, ensuring that I understood the process. Thanks to his support, everything is working smoothly now. I truly appreciate the excellent customer service.

FlexoraFit

Jun 05, 2025  on Shopify

I'm truly impressed with the Tydal Reviews app! It's clean, easy to use, and does exactly what I need to build trust with my customers. The admin support is also outstanding responsive, helpful, and genuinely invested in helping your store succeed. Highly recommended for any Shopify store looking for a free and powerful review solution. Thank you, Tydal team

printNspire

Jun 04, 2025  on Shopify

I had a fantastic experience with the Tydal support team, especially Jamie, who was very helpful and responsive. Jamie promptly verified my store and removed the “Powered by Tydal” branding on the widget for free, which was a great help! On top of that, Jamie unlocked additional features at no extra cost. The support was friendly, professional, and went above and beyond my expectations. Highly recommend Tydal and their support team for anyone looking to enhance their Shopify store experience!

Auvrelle

Jun 01, 2025  on Shopify

Very helpful team, I requested for my brand to be verified and I didn't have to ask to remove the other features, which was really helpful. I strongly recommend TYDAL reviews, as it has great features as well as their outstanding support.

Elektrik Wheels

Jun 01, 2025  on Shopify

Excellent Support & Smooth Experience I had a great experience working with Adrian from the Tydal team. They were extremely helpful, knowledgeable, and patient throughout the setup process. Thanks to their support, everything was configured perfectly and much faster than I expected. It's rare to come across such dedicated assistance — truly appreciated! Highly recommend! Nita Sillona

taraspillers

May 31, 2025  on Shopify

Sam went above and beyond to help me! Walked me through the steps I needed and even provided visuals! That is such a big deal as I am more of a visual learner! Great customer service from a great app!

The Queen's Magnet

May 30, 2025  on Shopify

This is a great app to add to your store! The automated emails have been extremely helpful and saved me so much time. Their customer service has been quick and top notch (Thanks Sam!)

Cradle & Thread

May 28, 2025  on Shopify

The chat service on Tydal was great - representative (Sam) was helpful, supportive and made other great suggestions. Thank you.

My Store

May 28, 2025  on Shopify

Sam has helped me. He has went above and beyond with trying to help me with my store I am new to all of this he was kind and very helpful.

Mystic In The Woods

May 27, 2025  on Shopify

Tydal has great features to automate the review process for my store. The support team, Sam, was phenomenal. Sam exceeded my expectations in providing excellent support to my business! I cannot provide enough excellent feedback!

Allyearbargains

May 27, 2025  on Shopify

Sam was very helpful in getting the widget attached to my store and even gave me some tips on my favicons, would defiantly recommend TYDAL to everyone .Once again thank you Sam

REVR

May 26, 2025  on Shopify

The technicians provided me with their professional knowledge and answered my questions. I am very grateful for their support!

Korinte Naturals

May 26, 2025  on Shopify

Jamie solved my issue immedietly. That helped me a lot. She respnded quickly. Thank you so much for that!

Glory Hair

May 25, 2025  on Shopify

I was having some issues with the rating stars showing, reach out to support...Sam took care of everything. Great customer service!

Underland Creations

May 25, 2025  on Shopify

The app seems great so far, and the support from Sam when it came to removing the app branding etc was excellent!

Frank's WearHouse

May 22, 2025  on Shopify

Exceptional Service That Exceeded Expectations Working with this review company has been an outstanding experience from start to finish. Their platform is user-friendly, well-organized, and has helped add credibility and trust to my business website. The team was responsive, professional, and provided clear guidance every step of the way. What stood out the most was their attention to detail and commitment to delivering results. The entire process was seamless, and I could see the immediate impact on my site’s presentation and customer engagement. Highly recommend this service to any business looking to enhance their online reputation and build stronger connections with their audience. Excellent job all around!

Yarn Dragon Fibers

May 22, 2025  on Shopify

So far so good! I messaged with Sam today and he was very helpful with getting my store verified as well as making some suggestions to improve it! Excellent customer service

Butterfly Effect Hair Company

May 21, 2025  on Shopify

The customer service is amazing! Jamie in particular was very helpful. This app is very beginner friendly and is a great choice!

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