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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

KABO: The Ultimate All-in-One Nutrition Shake

Apr 17, 2025  on Shopify

I’d highly recommend TYDAL to fellow founders. The response time was impressively quick, and Adrian provided exceptional support during the onboarding process and helped me with other queries as well!

DECOVIX

Apr 16, 2025  on Shopify

Everything worked well and quickly at the beginning. Support has been very informative and helpful. However, lately, performance has become noticeably slower. Also, it's important to note that reviews from this app are not displayed in Google Shopping. This is a crucial feature that most review services provide.

Printi Jools

Apr 15, 2025  on Shopify

this app is free whaaat? and customer support available right away and resolved my issue ! thanks Sam !

Integration Security

Apr 15, 2025  on Shopify

Great app. Very easy for my customers to leave reviews also love the discount code and tracking of sales. Sam was a great help with questions I had. Great work

Kooqio Kids

Apr 14, 2025  on Shopify

I highly recommend the TYDAL Review App for anyone looking to optimize the review process in their Shopify store. Its combination of ease of use, effective features, and excellent customer support makes it a valuable addition for merchants seeking to enhance their online presence.

Whimsy Jewelry

Apr 13, 2025  on Shopify

Great app, I like the flexibility and it has everything I need. Customer support is very responsive, they helped me migrate data from another review app.

Valerias Fashions

Apr 12, 2025  on Shopify

Sam, Removing the 'Powered by Rivo' branding on my widgets was very helpful and professional at doing so. He had a kind and playful personality about himself. Definitely a pleasant experience. Thanks, Valeria

Raybecca Morton Photography

Apr 10, 2025  on Shopify

The customer support team is very helpful and gets to your inquiry within 24 hours. The whole team really worked together to help me with my issue and solved it with efficiency! Thank you!

Obsidian Ammonia

Apr 08, 2025  on Shopify

Easy to setup and the support from Adrian was almost instant and all directions were easy to follow. I was up and running in minutes!

Tokker Shop

Apr 08, 2025  on Shopify

I would recommend this plugin to Shopify shops! the support is fast and helpful. it has the option to import a .csv of any ratings you have on file too. Worth a try for your own e-comm!

Sunny Soaps

Apr 06, 2025  on Shopify

Jamie helped me very fast and gave a lot of extra tips and things to remember. The set-up was super easy.

KABO: The Ultimate All-in-One Nutrition Shake

Apr 06, 2025  on Shopify

I’d highly recommend TYDAL to fellow founders. The response time was impressively quick, and Adrian provided exceptional support during the onboarding process.

Herculean Prepared Meals

Apr 06, 2025  on Shopify

Sam and I shared a brief but productive conversation about my store and got a lot of work done in record time

SoapLadz

Apr 04, 2025  on Shopify

So far, the app is really easy to use. I had some questions and Sam was able to get back to me really quickly with all the information. Like so fast. And the information was accurate with instructions. I'm enjoying my experience so far.

King Kustoms

Apr 02, 2025  on Shopify

Jamie was extremely helpful and guided me through the process of not only with the review app but also with my website. Thank you for the superb customer service and support!

Audrey Atelier

Apr 01, 2025  on Shopify

Wonderful support! Super quick and honestly they went above and beyond to provide me with extras! Highly recommend

Arcana.hr

Mar 31, 2025  on Shopify

Reviews are customizable and there is a lot of options to choose from. Can't believe this app is free. Thank You Sam for quick support via Support Chat and thank You TYDAL team for making this app free.

YukaCraft

Mar 31, 2025  on Shopify

The support team is so kind and helpful (especially Jamie!), TYDAL is a great software to add to your shop if you want customers to leave some reviews!

OH MALOU

Mar 29, 2025  on Shopify

Tolle App! Sehr benutzerfreundlich und einfach zu bedienen. Der Kundenservice ist ebenfalls super nett und hilfsbereit. Ich bin rundum zufrieden und kann die App nur empfehlen!

Flat Peak

Mar 28, 2025  on Shopify

Easy to use and all of the help was quick. I talked to a real person and they helped me with any questions. Everything is included without paying additional costs. This was great for a new business

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