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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,476)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Pray Her Forward

Feb 06, 2025  on Shopify

My product isn't live yet BUT so far the customer service is phenomenal! Very impressed with the quick, friendly, and clear communication from Sam! Looking forward to trying out the app but it seems to have great reviews! Thanks for your help, Sam! 5 stars :)

Reiwatakiya

Feb 06, 2025  on Shopify

I’ve been using TYDAL Reviews for a while now and I’m thoroughly impressed! The app is incredibly user-friendly and, best of all, completely free. The support team—especially Jamie and Sam—have been outstanding. They are both patient and detail-oriented, always going the extra mile to ensure all my issues are resolved efficiently. It’s rare to come across such excellent service. Highly recommend this app!

FAJAS MYD USA

Feb 06, 2025  on Shopify

Tienen un servicio al cliente increíblemente rápido y muy amables. Me brindaron acompañamiento durante la instalación y configuración de la app por uno de sus asesores llamado Adrián.

Liberal Repellent

Feb 04, 2025  on Shopify

I'm new to the app but it seems really well put together. Jamie helped me set everything up and went above and beyond with additional advice and tips. Amazing service. I highly recommend.

VAS Audio Germany

Feb 03, 2025  on Shopify

Just started using the app and loved the support from Jamie from the customer service. 10/10 Super simple, easy to use, and gives us all that we need for our shop.

Dog Goods For Good Dogs

Feb 03, 2025  on Shopify

I'm actually not able to review the app just yet. I haven't had time to use it, but Sam was able to answer questions and help me out with getting started!

Planet Halo Health

Feb 02, 2025  on Shopify

So far everything have worked seamlessly. Review works great, the notifications by email is great to get more reviews in. No complaints! Chat support have been very responsive and Jamie have helped answer all that I have needed. Appreciate you! Thanks again Jamie! Keep on rockin!

ToneCraft Creations

Feb 01, 2025  on Shopify

Awesome app with a ton of customization options and incredible support. I've reached out a few times and Sam has helped me both times and he's been amazing. Super friendly, quick to respond, and overall super happy with the app!

KANDLOE

Feb 01, 2025  on Shopify

Awesome support and finally a Review Solution that will not eat up your whole budget which is a big bonus if you are just starting.

Equilite Equestrian

Jan 31, 2025  on Shopify

Jamie was absolutely fab with assisting with me the app and also my own website! Fav customer service!

Evisu

Jan 30, 2025  on Shopify

Amazing app and outstanding support! Jamie was incredibly helpful and made the experience even better. The app is smooth, user-friendly, and does exactly what I need. Highly recommended!

La Dolce Casa

Jan 30, 2025  on Shopify

very easy to use and Jaime from the support team was quick to respond and super helpful. A great addition to my store! Customer reviews are a great way to create trust in your brand

Golf Skate Caddy USA

Jan 28, 2025  on Shopify

Wow! Simple to install and tinker with. Had a minor issue and it was solved with Sam from support in 1 minute! Great customer service. I will install the app on all our online stores! Thanks!

Dreamz Scrubz

Jan 28, 2025  on Shopify

THIS APP WAS SO EASY TO NAVIGATE AND SET UP. AND THE STAFF WAS SO WELCOMING AND HELPED ME GET MY ACCOUNT CERTIFIED

KENEYA GENTLEMAN CARE LLC

Jan 27, 2025  on Shopify

Very good website, easy to use the App. The customer support team was very helpful. The team is very professional and beyond. Very efficient and kind! Thanks to Adrian, Sam and Bryan! Keneya Gentleman Care.

EVERYSLIPPERS

Jan 27, 2025  on Shopify

This app allows you to chat instantly and offers top-tier friendliness. If you're looking for a review app, I highly recommend this one!

IRODOT

Jan 27, 2025  on Shopify

I had an amazing experience with TYDAL Reviews' Shopify extension, and I have to give a special shoutout to Adrian in customer support. His assistance was top-notch—helpful, patient, and efficient in addressing all of my questions. The extension itself is incredibly user-friendly and seamlessly integrates with Shopify, helping us gather and manage reviews effortlessly. Highly recommend both the product and the fantastic support team, especially Adrian!

Pfoten Designs

Jan 26, 2025  on Shopify

This app is amazing. In my opinion, way better than the competitor who uses the same grid layout. The support team is above and beyond, Jaime and Sam were helping me with all my requests within 10 minutes. Jamie also made suggestions on how to make the layout more stylish with custom code (I was about to ask and then I saw her suggestion).

Exquisite Fits

Jan 23, 2025  on Shopify

The customer service is excellent, providing help with things outside of the app, going above & beyond, will definitely recommend the service to other users.

XELLENTY®

Jan 23, 2025  on Shopify

I was looking for a new review app and ended up here because of the positive feedback. And the feedback isn't a lie. Jamie helped me immediately and solved every problem. He also unlocked some new features for me for free. That's as good as it gets! I am incredibly impressed with the expertise and dedication of the support team at Tydal Product Reviews. They really went above and beyond to ensure a smooth process. I can recommend Tydal Product Reviews in every way.

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