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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,506)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Juice Tavern

Mar 12, 2025  on Shopify

Adrian was an absolute star, helped me out massively!! Cannot wait to make the most of this app and help with sales on my store! Brilliant customer service, would recommend 100% Thank you again for the great service!

SER Men's Grooming

Mar 10, 2025  on Shopify

Sam, was amazing helping me with my store. It was quick and easy. Highly recommend the app. Great customer service!

ZIPPX

Mar 09, 2025  on Shopify

I want to take a moment to express my heartfelt gratitude for the incredible support and generosity I've received. The free colours and VIP status are such a wonderful surprise, and I am so grateful. It's clear how much care and dedication the team puts into their work. Thank you for making my experience not just great, but truly special, Adrian. Your kindness has made all the difference!

Brewbilla

Mar 09, 2025  on Shopify

The app is easy to use and does what I need. When I reached out to the support team Sam was responsive, friendly, and very helpful. He even provided suggestions for how I could improve my website. Both the app and the support team have been great.

PondProBaits

Mar 08, 2025  on Shopify

Jamie did an excellent job of helping me get the reviews app installed properly on my website - she's the best!

Fergis

Mar 06, 2025  on Shopify

Great app with user-friendly features and exceptional support (Jamie) that’s always quick and helpful!

Studio6 Jewels

Mar 06, 2025  on Shopify

I was a little confused but accessing the customer care is so simple, and Adrian guided me in minutes to resolve the issue I was facing. Very happy with this, my quickest resolution till date I would say.

Amish Home Outdoor Classics

Mar 05, 2025  on Shopify

This app has helped a ton with making reviews easy to navigate on my shopify storefront. Their customer service is super helpful as well! Jamie went above and beyond when it came to helping our store reach new levels! 10/10 recommend.

Veiluxe

Mar 05, 2025  on Shopify

Support was amazing! I contacted Adrian for some help, and he went above and beyond! Thank you so much

Tamar and Talya

Mar 04, 2025  on Shopify

Recommended Tydal to improve my website. Sam was very helpful helping set up reviews and offered a couple more insights how to improve my website. Will feel comfortable asking for more help if needed.

ISDE5

Mar 04, 2025  on Shopify

I am still trying the app. But i got a smooth and an excellent communication with "Jamie", and i am confident it will be a great move. Thank you.

Dayglow Color

Mar 04, 2025  on Shopify

Really great app! I've tried a lot of review apps, and none compare in value to TYDAL's free app. There are a lot of settings to customize color, font, icons, etc. I love the flexibility you get and how minimal and good it looks on screen. Jamie was quick to answer any questions I had! Would recommend to any store

Dripit

Mar 03, 2025  on Shopify

(Jamie Review) Really nicem fast, professional, and energetic service that pushes me as a business owner to work with you. I absolutely recommend you.

Laughing Bird Coffee Co.

Mar 02, 2025  on Shopify

It's free! How do they make $ I wonder? I opened the chat to have the Tydal Branding removed which was a quick process. Jamie was fast and friendly. Easy Peezy!

Urban Loft

Feb 28, 2025  on Shopify

The Support Team (Sam) is fabulous. They solved all my queries instantly. Overall the app is good for collecting reviews. Looking forward to the new features

Arimi Home & Kitchen

Feb 28, 2025  on Shopify

The support team is amazing! Jamie was very professional and patient with us as we were trying to import our reviews in our Shopify store. Very happy with the service. Thank you

Mother & Maiden Tallow

Feb 28, 2025  on Shopify

Jaimie Helped me out a lot with the email discounts and explaining how everything works. I especially loved the additional suggestions she made for our store as well as the compliments on our site and the follow on instagram!! Mother & Maiden Tallow is very grateful for your wonderful customer service!

TinyPrints

Feb 27, 2025  on Shopify

Sam provided excellent support by removing the app’s branding on the widgets. He also added my store to the priority server queues and removed the email-sending limit for unlimited emails, which was a nice bonus. His assistance was prompt and efficient, making the entire process smooth and hassle-free. Appreciate the support!

Encounter Co.

Feb 27, 2025  on Shopify

Sam was very personable and efficient. Above and beyond what I requested and I am confident I will throughly enjoy the ease of the app based on my experience with Sam.

Bemom jewelry

Feb 27, 2025  on Shopify

It's the great app and great service in the support from Sam! I was looking for some solution for my reviews and when I discovered this app all my questions just disappeared. And also Sam send me the import file template and instructions how to do my task much easier that with manual work and that was super solution! Thank you so much!

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