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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Lackland Photos

Dec 02, 2024  on Shopify

So far the customer experience (Jamie was very helpful) has been great and the app seems to work well.

Riela Creatives

Dec 02, 2024  on Shopify

Adrian was very accommodating during our recent interaction, responded quickly, and took the initiative to offer options to ensure I get a better experience using the app. Appreciated.

ALMA Y CASA

Dec 02, 2024  on Shopify

The service I received from Jamie was very courteous, professional and pleasant. I would be happy to receive comments and help regarding improvements to the website.

Marjo Candle

Dec 01, 2024  on Shopify

I just got the TYDAL app to get my reviews, Sam was fast and very helpful answering my question, I appreciate that!

SublimeWax

Nov 30, 2024  on Shopify

I just installed the app, and the support has been amazing! They are available to assist, which I really appreciate. I can't wait to see how it will benefit my store.

Skate of Matter LLC

Nov 30, 2024  on Shopify

Sam was incredibly friendly and quick to assist me in setting up the app for my store. I use this app with another Shopify store and I love how easy it is to setup, customize and use.

Drip SquadX

Nov 30, 2024  on Shopify

I just got it installed it through Sam and he had been an outstanding help. I am not good with technology and he went out of way to write code for me. Thanks a lot, this was a beyond expectation help from a free app! Will wait for your main page widget. That is important for cutomer to trust a new brand like mine..

Pessence

Nov 30, 2024  on Shopify

I had a great experience with the app! Sam responded to my inquiries quickly and was very helpful. The app offers so many options, making it definitely worth recommending. I highly suggest giving it a try!

Stridhan

Nov 29, 2024  on Shopify

The App is amazing. It gives you functionalities which other app charges. Adrian from Support team is fabalous. He provided the exceptional support.

TU CORAJE

Nov 28, 2024  on Shopify

Hello Tydal Team! Jaime is kind and speedy with her service. I was not expecting Jaime to be so personal with the short time we spent chatting. Thank you for your help and verifying the shop!

BAZARR MALL

Nov 28, 2024  on Shopify

I am very satisfied with Jamie's help. He has a solution to every problem and as Jamie guided, my store was able to be customized even better, so I am giving a 5 star review

EASYLONGER

Nov 28, 2024  on Shopify

Dear Jamie, I just wanted to let you know that I had an outstanding experience with the app and your support team. The app is extremely user-friendly and has all the features I need. Your team's assistance was prompt, professional, and truly helpful. I would highly recommend this app to anyone. Thank you so much for your great work! Best regards,

NOOCH

Nov 27, 2024  on Shopify

Just installed this. Had some questions and got good advice from customer support (Jamie) within a few minutes. Recommend!

Joy Dean Designs

Nov 26, 2024  on Shopify

I just started using this app, so I cannot review that part, but so far, the customer service is awesome. Jamie was very helpful!

One Tail Away

Nov 26, 2024  on Shopify

The support member Jamie was very helpful, she went out of her way to help us even further than we asked.

Be Thou Motivated

Nov 26, 2024  on Shopify

I would recommend this app to anyone who is looking for an easy way to incorporate their reviews to their store. Jamie was absolutely perfect in helping me with my problem.

Styleaz & Co.

Nov 26, 2024  on Shopify

The app itself is easy to use. And I cannot thank and say how wonderful the support staff is. Specially Jamie. She is very friendly, got my request done real quick, and also pointed out to things that I had unnoticed in my site for improvement. Really appreciate.

FluidLys

Nov 26, 2024  on Shopify

Jamie was so helpful!!! she helped me improve my site further than i anticipated and i'm so happy with her suggestions! thanks Jamie ♡

Ellectro Life

Nov 26, 2024  on Shopify

App is just brilliant. Interface, support team, all of them are great. Sam helped me to solve my problem in seconds. Recommend

Top Songs Prints

Nov 26, 2024  on Shopify

Very complete application and very good customer service. Sam solved my doubts instantly. Highly recommended!

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