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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Woodland & Bloom

Jan 13, 2025  on Shopify

it is very easy to use and the Online Chat support from staff is exceptional. Thank you, Sam, for all of your help!

The Tania Collection

Jan 12, 2025  on Shopify

I just downloaded the app and was setting it up when I clicked on a button just to see what it was. A chat box opened up and I was greeted by Sam; he was very helpful and went above and beyond to help me out. I gave the app 4 stars because I haven't had a chance to use it yet. I will give 5 stars to Sam though; he was just fun to talk to and very helpful.

Island Life Apparel Inc.

Jan 11, 2025  on Shopify

Tydal has been so helpful with any questions I have. Sam has been a really great support and I really appreciate him for helping me with my shopify store. Would highly recommend! - Michael from Island Life Apparel

Chase.Club

Jan 10, 2025  on Shopify

Talked with Sam. He was very helpful and gave me just the right answers to help me out. Super quick and good service. The app is also very good.

Creatures And Cuties

Jan 10, 2025  on Shopify

Adrian was more than helpful and very quick at verifying my shop and completing my set up for the app.

Zara-Craft

Jan 10, 2025  on Shopify

I had great support from Jamie; she was invaluable and immediately responded and understood my request I would suggest any Shopify Store installing this useful application

Zara-Craft

Jan 09, 2025  on Shopify

I had great support from Jamie; she was invaluable, and I immediately responded and understood. I would suggest any Shopify Store add this useful application

HireReady

Jan 06, 2025  on Shopify

Jamie was beyond helpful! She not only provided excellent service for the app but recommended excellent advice for my shopify store. Definitely Recommend!!!

BaitBaller International LLC.

Jan 06, 2025  on Shopify

In the process of setting the app up on my store. All seems pretty intuitive for the most part. I reached out to support for some assistance and Jamie was very helpful. 5 stars. * Update: needed some assistace setting things up and Adrian from support got everything sorted in short order. Epic app and support. Highly recommended!

ainokatachi

Jan 06, 2025  on Shopify

I've been looking for several review apps on shopify app store, and I can say for sure that this is one of the best free review apps. From customization to mail automation, there are many useful functions built in. Also, the support team was very kind and responded to my requests promptly.

Macaron Centrale

Jan 03, 2025  on Shopify

Jamie was incredible! I encountered an issue with the app, and she quickly stepped in to help. With a simple tweak, voilà—it now works like a charm! I’m confident I’ll enjoy using this app for a long time to come.

ELEVAY

Jan 02, 2025  on Shopify

It seems like a good app. We have just started so we will see how it works in the long run. But their support is very helpful so far.

Sent & Assigned

Jan 01, 2025  on Shopify

Jamie was a huge help and very kind in the process of helping me get things set up for my business.

nesikuklink.lt

Dec 31, 2024  on Shopify

The app is simple to use, love the ability to translate to my local language all texts. Big shoutout to Jamie from TYDAL customer service. Thank youuu

MyTutor.nl

Dec 31, 2024  on Shopify

The chat customer service is very fast and thinks along with you. The app itself works well so far and looks transparent with what they promise

LKstore

Dec 31, 2024  on Shopify

Nice program and easy to set up and Jamie from customer service was the nicest and kindest with her help and comments. I wish them success.

Elegant Bunny Boutique

Dec 30, 2024  on Shopify

So far integration has been easy. I had my verified by Jamie and she took great care of me and was super professional! I'm up and running now with no issues so far and am thrilled to have such personal responses. Thanks for making a great app and having Jamie on staff :)

Buhter Up

Dec 30, 2024  on Shopify

Jamie's Customer service is top tier. She is so knowledgeable and she went above and beyond to assist me. I am more than satisfied

No Name Studio

Dec 30, 2024  on Shopify

Today is my first day using the app, and I'm thrilled to see how it will perform! The excellent customer service, especially Sam's helpful and speedy support.

The Carrick Bend

Dec 29, 2024  on Shopify

Great experience with this app so far and Sam from the support team was amazing to work with - super friendly, helpful, fast, and went above and beyond!

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