TYDAL Product Reviews App logo

Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Sculte®

Nov 10, 2024  on Shopify

Really useful and functional application, the after-sales service is incredibly efficient and responsive, it's really rare to find people like that! I can only recommend it, and thanks again to the support team for helping me set up my store!

Littlekings & co

Nov 10, 2024  on Shopify

I’ve had a fantastic experience with Tydal Reviews! The app is easy to use and integrates seamlessly into my store. Jamie provided exceptional support, helping me set everything up and answering all my questions quickly and efficiently. Highly recommend both the app and Jamie’s customer service — they’ve been incredibly helpful!

Glow Girl

Nov 10, 2024  on Shopify

Just installed it and still setting it up, but I had some questions so I sent a message in the chat, not expecting a reply because it was 10pm, but someone replied and the customer service has been great so far!

SHIINU

Nov 10, 2024  on Shopify

Just installed the app and got immediately a VIP treatment. LOVE IT! :D Thankyou! A good and friendly customer service support is such a big pro for me. I'm discovering the app further now. So far happy with it!

Alcon Brake Kits

Nov 10, 2024  on Shopify

Still learning about the app - but the support from Sam through chat was above and beyond all my expectations. If the experience with him was anything like how this app operates - we're sold!

West Rose Signature Candle Collection

Nov 09, 2024  on Shopify

App wouldn't send review requests, so it never collected reviews. Customer support said they needed to be given access to my store in order to help--apparently they can't see what their app is doing on their end. I declined and was sent to another customer support team. In the end, I just deleted the app and switched to a better app for collecting reviews.

MigraineMarvel

Nov 09, 2024  on Shopify

Amazing app with a lot of great free features, shout out to Sam from the support, he was very helpful

Harperbury

Nov 09, 2024  on Shopify

A brilliant, free review app. It does everything a paid app does. Thanks to Sam from the support team in helping me set everything up :)

Artisanat de Tante A

Nov 09, 2024  on Shopify

So far, so good! I got support from Sam. Keep this guy around! He answered what I needed to know and tossed in a suggestion. And here I go! This app is not too shabby at all!

Off leash

Nov 09, 2024  on Shopify

Really great for beginners and you can also set up so many things! And their customer support is Sam was really great at helping with everything.

Impulse Designs

Nov 09, 2024  on Shopify

This app has some great features at no cost. When i got the app Sam from the support team was quick to chat with me and was incredibly kind with fast responses. Couldn't recommend them more!

Koalajoo Studio

Nov 08, 2024  on Shopify

Definitely recommend to others! I had trouble with how to show it on my website, but Sam helped very quickly and efficiently that it got solved within minutes! Amazing service. This app is excellent for small businesses, with its free price and its simple and straightforward app.

Ariana & Evans

Nov 08, 2024  on Shopify

I just was working with Adrian and he was great. The app works exceptionally well and supported by a world class support team. Some apps have support which will take days to get a response. I always received immediate assistance, even on weekends like today. VERY HAPPY CUSTOMER

Luxuri Designs

Nov 08, 2024  on Shopify

Easy to use and set up. Looks great on your store and you can customize it to match your colour scheme.

Hukum Jaipur

Nov 08, 2024  on Shopify

We are Really Happy with this application, it help us to showcase our customers reviews without any issue, providing top notch support and that too without taking any charges. Thank you so much for your app and special thanks sam for the support.

Mulleaf FR

Nov 08, 2024  on Shopify

I had an amazing experience with this app, and Sam’s support was fantastic! Everything was handled so smoothly, and having such responsive and helpful assistance made a big difference. Highly recommend the app, and Sam’s dedication really stands out. Thank you!

Hogar Intuitivo

Nov 08, 2024  on Shopify

Excelente aplicación, facil de utilizar y el servicio de soporte es genial, en especial al agente SAM que mientras me brindó soporte se mostro muy servicial conmigo. los recomiendo

JeniFash

Nov 08, 2024  on Shopify

I thought I was going to get a bot when I reached out to support and I didn't. I got a person. Very quick to respond and process requests!

Heat Charge

Nov 07, 2024  on Shopify

Best customer support experience I've ever had. Jamie was so helpful and even gave me tips on improving my store!!!

KIMDRE

Nov 07, 2024  on Shopify

I definitely recommend this app! The interface is user-friendly, making it easy to navigate and publish reviews. The customer service is flawless!

Scroll to Top