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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,515)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

blip Apparel

Dec 24, 2024  on Shopify

Jamie was incredibly helpful in setting up the Tydal Product Reviews app for my store. They were patient, knowledgeable, and ensured everything was installed perfectly. Their guidance made the process smooth and stress-free. I really appreciate their excellent customer service and expertise. Thank you, Jamie!

Tuftplace Global

Dec 24, 2024  on Shopify

Love the features of the App and the support is really good as well! Would recommend the app to new store owners.

palaVesuvius

Dec 23, 2024  on Shopify

Simply fantastic application. We had to import the reviews from another App and thanks to the support that responded immediately (even though it was almost night) it was very easy to import the data and configure everything. We highly recommend

CSS Store

Dec 22, 2024  on Shopify

Awesome. It has lots of features, and all free I'm pretty surprised. The support team is great, I'm really happy and recommend this app!

Dio´s Premium

Dec 22, 2024  on Shopify

5 Stars for Adrian! Is good app and a he’s a for real the best from support. He helped me fast and give me best possible support. No joke never get so fast responds and help! 5 Sterne für Adrian wenn ich mehr geben könnte würde ich mehr geben. Habe bisher noch nie so schnelle Rückmeldungen erhalten wie von Adrian und dann noch so hilfreiche. Danke an ihn !

Justalt

Dec 21, 2024  on Shopify

아직 여러 기능이 구현중이긴 하나 심플하고 간단하여 초보자들도 운영하기 쉬움

H.P. May Magick Shop

Dec 21, 2024  on Shopify

Sam at Tydal was great at promptly helping me verify my account and get what I needed set up! Very efficient customer support, no waiting around or left hanging, and I love the ease of use of Tydal. Its EXACTLY what I was looking for for ratings and reviews, where I could send an email to my customers instead of all other apps that just install a widget on the website to collect ratings and reviews, which could be a bunch of haters or competitors making up fake names to try to make the brand look bad. Tydal is easy to install and setup, and its FREE!!!!

Joy beam

Dec 21, 2024  on Shopify

Very useful and its free... my sales skyrocketed after i installed this app. Also the customer support team is the best , they reply in seconds and help you in the best way possible.

Quick Solution MB

Dec 19, 2024  on Shopify

Very good assistance. I asked for a simple matter, but I received a lot of additional information about my store, what I could improve. Great service, thanks Jamie

Café Latte Designs

Dec 18, 2024  on Shopify

So far I'm really liking this app! The customer service was very good, Jamie answered all my questions. Makes adding reviews to my site much easier, thank you!

Cute-Lamp

Dec 18, 2024  on Shopify

this app is waderfull. And your support team is also very understanding. Thank's for Sam. I recommend it to everyone

Yeeew Store

Dec 18, 2024  on Shopify

Honestly, i think i'm in love! having had so many issues with apps like Judge.me trying to get them to do half these things, setting up workflows but them blocking everything behind a payment gateway, then coming to Tydal is so incredibly refreshing! everything just works! It even generates unique discount codes for customer reviews! honestly I am in awe of this app! And the customer service, oh damn! shopify could really learn a lot from Adrian's customer service, it was amazing! nothing was to hard to fix, everything was easily explained, this person is an absolute champion of cs and cx, hats off! will deff use more apps from Tydal as my first port of call in future

Natural Health Gateway

Dec 17, 2024  on Shopify

It is rare to find a free app these days with all of the features of TYDAL. And I appreciate the help and support from Jamie at TYDAL. I'm looking forward to finishing the configurations and start collecting reviews. Thank you!

SpazzyCatDesign LLC

Dec 17, 2024  on Shopify

The app is great but Jamie, the customer service rep, was awesome! Thank you Jamie for all your help.

WHITE TURTLE BEAUTY

Dec 16, 2024  on Shopify

Very easy to set up, and works perfectly. The review sections look nice and blend well with my store design. Sam from customer support responded immediately to a few questions I had during set up, thank you Sam!

Sarvadhenu Organic Farm

Dec 16, 2024  on Shopify

I've been using the TYDAL Product Reviews App for my Shopify store, and it's been a game-changer. Setting it up was seamless, and the app allows me to collect reviews effortlessly from my customers. What I love most is the ability to display product reviews beautifully on my product pages, which has increased trust and boosted my conversion rates. The customizable review widgets match my store’s theme perfectly. I also appreciate features like photo reviews, automated review requests, and the ability to filter or moderate reviews. Their customer support team is always prompt and helpful whenever I have questions. If you're looking for a reliable and user-friendly product review app, TYDAL is definitely worth it!

Roussan®

Dec 16, 2024  on Shopify

I have been happy with my experience using the TYDAL Product Reviews App on my shopify site (https://roussan.net). It does what I need it to do and is fairly straight forward to use. I have tried several review apps and this by far is the best. Lots of great features and ways to customize and automate. And their customer service is amazing. Super responsive and helpful. I definitely recommend! I got very well assistance. The application has many features to make your store outstanding professional and very trustworthy. Sam Helped me a lot to set up all the functionality of my store he did a very good job. I appreciate the assistance that is well prepared to solve to help you and advance in the progress of your store.

RACHELMENT

Dec 15, 2024  on Shopify

Couldn't recommend it more... honestly Jamie's service has been better than I have ever experienced on any app. She was thorough and went ABOVE and beyond to help me. I appreciate you, Jamie. The app is super easy to use, and you can bet they'll help you make it work!

LOST APE

Dec 14, 2024  on Shopify

I recently started using Tydal. It's easy to setup. I needed help with verification of my site and Sam from the support team was so prompt with it. He also suggested an important feature to add to my site which was so sweet. Super friendly and quick with his work. Thank you Sam :)

AfrosementKids

Dec 14, 2024  on Shopify

The application is easy to install and parameterize. Customer service is always available when help is needed. Great experience.

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