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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Zayfi's Attire

Oct 28, 2024  on Shopify

Sam has been an absolute lifesaver and truly the hero of the Tydal team. The support and help they provided in adding reviews to my store and seamlessly integrating them with liquid code was beyond incredible. Honestly, no one else in the world could have done it like Sam. The level of dedication and expertise is unmatched.

Psychedelic Voyager

Oct 28, 2024  on Shopify

I have been looking for a review app, because my budget is super tight because my shop is so new, I needed to find something free. This TYDAL review app is impressive and ticked all the boxes. The app was the easiest thing to set up, it took minutes. I often get confused with setting up apps and worry that I will get it so wrong, this app was super easy, and very quick. I also love that people who have brought from me in person can leave reviews to. Thank you so much TYDAL for making this so easy. Excellent support to on the quick response chat. top notch highly recommend.

Desirables

Oct 28, 2024  on Shopify

This app has done everything for me for free! It was great service for me personally I would recommend it to you too!

BEAUTY4BODIES BOUTIQUE

Oct 27, 2024  on Shopify

Jaime was super helpful today when I just downloaded this feature for my site! Shout out to the team

Joyshairtherapy

Oct 27, 2024  on Shopify

I was a bit confused because I am new with my store and I was helped and even given pointers on how to better my online store. Jamie was who helped me, and it was such a pleasure. I do appreciate the help! It was very quick help and informative

Wandering Fox

Oct 27, 2024  on Shopify

Great app, I love that I can set my brand colors on it and TYDAL's assistant, Jamie, was an amazing help

TRIBLIGHT

Oct 27, 2024  on Shopify

I thank Jamie for his responsiveness, his kindness and his advice for the launch of my e-commerce site, I look forward to discovering the advantages that this app will bring me.

The Worn Gallery

Oct 27, 2024  on Shopify

Just set the app up, seem pretty good so far, but time will tell. Super simple setup and good customization. Jamie from the support team is AMAZING! So great working with her and she was really helpful and quick!

Coutura House of Fashion

Oct 27, 2024  on Shopify

Dear TYDAL, My experience with TYDAL was great but I did need some help. Sam was extremely helpful and simplified the process even further. Perfect with those with little or no experience with IT like me. Ligaya

Idee Pure

Oct 27, 2024  on Shopify

Jamie from customer service is very helpful and gave me lots of tips and info on how to install the app properly. Very quick and looks great on the product pages. I recommend !

dattelmond KLG

Oct 27, 2024  on Shopify

I'm still new to this app, but it's been working great and Adrian from the support team has been more than helpful!

Cabananana

Oct 27, 2024  on Shopify

I first came across TYDAL while researching how to add product reviews to my Shopify store on YouTube. The content creator mentioned how user-friendly TYDAL is, so I decided to try it. The functionality truly lives up to the promise—it's incredibly easy to use! As a small store owner, I appreciated the initial setup being free, which helps me keep costs low while still maintaining a professional look for my business

VIP Essentials Soaps & Candles

Oct 26, 2024  on Shopify

This isn’t my first review app I have used, but so far it does exactly what I need for a small business. I can’t yet afford the costly apps with all the bells and whistles, but this one hits the mark. It’s straightforward and reliable, and I’m more than happy with it. Plus, their support team is prompt, friendly, and super helpful

美穂の手作りネイルチップ

Oct 26, 2024  on Shopify

free,lets me change the text。would be nice to be able to customize some of the text input as well,great support

Willow Lane Co

Oct 26, 2024  on Shopify

Easy for my customers to use. I found it easy to customize to match my website and appreciated the option of removing the app branding. The creator is very helpful.

STYLEE DZ

Oct 26, 2024  on Shopify

i just downloaded the app . it looks amazing . with a wonderful support team to help you setup the app on your store .. you must have too

La Chambre Rouge

Oct 25, 2024  on Shopify

Sam was super helpful and friendly. He linked my store in no time and offered some useful tips while doing so. Your support is excellent.

Cocolychee

Oct 24, 2024  on Shopify

Great service and product support. Looking forward to the Ai integration in the future. Jaime and Sam both helped a lot.

The Eucalyptus House

Oct 24, 2024  on Shopify

I am currently developing a new website on Shopify and TYDAL stood out to me. Sam in support was such a great help when asked questions. I cannot wait for The Eucalyptus House to start receiving reviews for our products. Thanks again Sam

Vacenzo

Oct 24, 2024  on Shopify

Jamie was extremely friendly and helpful. Thank you for solving my issues and even giving extra tips!

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