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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

KC Swag

Nov 17, 2024  on Shopify

Sam was great with helping me remove the Tydal branding as well as answering a few questions about customization.

mabb.ro

Nov 17, 2024  on Shopify

Sam was incredibly helpful in setting up the app! He provided clear guidance, answered all my questions, and ensured everything was running smoothly. Great support and a seamless experience!

Vita-Nova

Nov 16, 2024  on Shopify

I personally am technically challenged when it comes to apps and computer work but with TYDAL the process was simple. The offer a 24/7 chat line which puts me more at ease knowing that there is always someone on the other end to assist me. They are so quick and efficient with their responses. I'd definitely recommend TYDAL to those who need an easy set up and on the go staff. Thank you

Elev8

Nov 15, 2024  on Shopify

Tydal has been a great addition to our store. It’s free to use, super user-friendly, and makes managing reviews a breeze. The customer support is top-notch—fast, helpful, and always on point. If you’re looking for a reliable reviews app, this one’s a no-brainer. Highly recommend!

Trendy-Kings

Nov 15, 2024  on Shopify

awesome customer service, i just installed the app, they sorted everything for me for example they quickly verified my account and removed powered by tydal branding, i basically had to do nothing, great help

FOR THE LOCALS

Nov 15, 2024  on Shopify

I love the app so far, it has everything I need, high customizability and the best part - it's free. would totally recommend

Krescent

Nov 15, 2024  on Shopify

Sam was very helpful with whatever i needed to do. The help I received was very very quick, in under 30 seconds he was able to solve my problems. As for the app, it's super user friendly and very easy to set up. Also, it helps in increasing traffic on your website. i'd give it 10 stars !!!

3DReefing

Nov 15, 2024  on Shopify

Great app and great customer service. Sam was great and helped improve the reviews function in no time. This app gets me lots of reviews and definitely helps with sales. Thanks again.

Y.O.U Your Own Universe Botanica

Nov 14, 2024  on Shopify

This app is very user friendly and a great addition to my store and brand! The customer service is top tier and Jamie was amazing. I would definitely recommend this app to anyone looking for feedback to help improve their business.

Retro Rhythms

Nov 14, 2024  on Shopify

App is not working or doing the one objective it's meant to do! i installed the app as per the recommendation of other people to collect reviews for my store, but my experience has been nothing but a complete disappointment. since the beginning it has not sent one single request to any of my customers. I reached to their support in order to fix it, and my case has been just getting escalated to a different team, but non of the less, with no fix or solution or even a timeframe when this can be sorted out. this has done nothing so far except wasting time and effort, and instead of building up and having already collected reviews for the store, i have to start over by searching for another app that can really do its job.

BerryandBird

Nov 14, 2024  on Shopify

I am still testing this app, and it works well overall. I did encounter some issues, but the customer service was very helpful and resolved them quickly. Thanks Sam and Jamie.

ZenGens

Nov 13, 2024  on Shopify

Super professionals . Easy to use and easy to integrate into the shop. Also their CS is amazing. Shot out to Sam!

Stick It Now

Nov 13, 2024  on Shopify

The best review app, also with the discount section and image uploading that makes people trust more your products and store. Support team very fast and kind! :)

SANDS

Nov 13, 2024  on Shopify

This app is really useful. Team is really helpful. Especcialy thank you Sam he is really kind and solving problem fastly.

MigraineMarvel

Nov 12, 2024  on Shopify

Amazing app with a lot of great free features, shout out to Sam and Adrian from the support, he was very helpful

Radiant

Nov 12, 2024  on Shopify

Jamie was super helpful and amazing - great app, does everything you want with great support what more do you want?

ZEN GLOW TREATMENT SYSTEM

Nov 12, 2024  on Shopify

The App has everything you need for a clean and trustful review section. The customer service is on point and very kind! I am truly satisfied with everything!

Concept Prints

Nov 12, 2024  on Shopify

Simple install, and with fast and helpful live chat (Adrian) who helped me with my queries upon my first use.

cartnado

Nov 12, 2024  on Shopify

"I had a great experience with this app! The interface is user-friendly, and it makes everything so much easier. Jamie's support was exceptional and quick to respond, helpful, and very friendly. Highly recommend!"

Gluten Free Safe Store

Nov 12, 2024  on Shopify

This app is fantastic, and the customer support is remarkable! Their expertise and response time are excellent, which allows issues to be resolved quickly, minimizing any impact on the business.

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