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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Cerebro Gráfico

Oct 16, 2024  on Shopify

Es una aplicación sensacional, muy completa para no ser de pago. Viene en inglés, pero fácilmente se puede traducir al español cambiando ciertas opciones. Es muy funcional y útil, recomiendo a todos descargarla y lo mejor es que es totalmente gratis! Gracias TYDAL por el buen trabajo!!

Fashimaan

Oct 15, 2024  on Shopify

The TYDAL Product Reviews App has significantly improved our customer engagement and review collection. The interface is intuitive and easy to use. I also want to give a shoutout to Sam from the support team for his exceptional assistance, he made the setup process smooth and hassle-free!

David Smith Australia

Oct 15, 2024  on Shopify

Very happy with customer service and support installing the Tydal Product Reviews App. Jamie was very helpful and efficient. She went above and beyond at getting us up and running and ensuring the app was installed correctly. Very much appreciated and certainly saved us time. Thank you.

Kynook

Oct 14, 2024  on Shopify

Absolutely love the App, amazing customer service available at 11PM to help me and even provide additional valuable insight. The app supports translation which is great for Canadian merchants operating in QC.

Proqip Store

Oct 14, 2024  on Shopify

The app does everything it says. It's easy to use, has everything customers need to post their reviews, and best of all is its online support that answers all questions! It's amazing!

Gallery 1870

Oct 14, 2024  on Shopify

Jamie was very helpful from the start. I'm still awaiting my first review as I just signed up for this app 10 minutes ago for my Shopify store. Jamie found a few quick small tweaks for our website to help with our branding.

Sew Little Sew Much LLC

Oct 14, 2024  on Shopify

Easy to install and start in my shop even for a beginner like me! I love the variations to match my storefront!

Christian Soles

Oct 14, 2024  on Shopify

They give absolutely amazing support. Sam was absolutely amazing and helped me with everything I needed so quickly and even gave me extra tips for my website.

Personally Loved

Oct 14, 2024  on Shopify

First time installation was pretty smooth. Jamie was amazing and had suggestions that I hadn't thought of just by taking a look at my store. I think I like it here and might decide to stay for a while.

Furry ID.

Oct 14, 2024  on Shopify

I had a great experience setting up the app, thanks to Sam! He was incredibly quick to assist. His support made everything smooth and straightforward. Highly recommend his help!

Sonix

Oct 14, 2024  on Shopify

The app works flawlessly, and the service was exceptional. It’s user-friendly and provides all the features I need. The support team was responsive and helpful, ensuring a great experience from start to finish. Highly recommend!

Hello Kitty

Oct 14, 2024  on Shopify

It is a very nice app and very useful and the support Jamie is fast and very nice even gives suggestions to improve my store :)

AtlasBagz

Oct 14, 2024  on Shopify

TYDAL Reviews has transformed my Shopify store! It's easy to use and allows customers to submit photo and video reviews, adding great credibility to my products. The support team is incredibly responsive and helpful. I highly recommend this app to anyone looking to enhance their customer feedback experience!

Ardorveloux

Oct 09, 2024  on Shopify

Shout out to Sam, I've never had awesome as him catering me regarding my need of assistance. Tydal Product Review App is the best, and also free. My experience with this is amazing

Parfumerie du Najd

Oct 08, 2024  on Shopify

Great app and great support and customer service. Adrian and Jamie were both quick, efficient and helpful. 100% would recommend.

Body & Blood

Oct 08, 2024  on Shopify

This app is fantastic!! I'm a relative beginner; and was able to easily set things up (for the most part). I did have a couple questions and their live chat support is amazing. They quickly logged in and resolved my issue and even enhanced things or me that were unexpected. Truly a great customer experience. (UPDATE: They've continued to provide support with exceptional speed and care)...THANK YOU!!!

CircleOfMugs

Oct 07, 2024  on Shopify

The customer service is great. Fast response and they are willing to support you every step of the way. Their app is also easy to use.

Mary Allan Skin Care

Oct 07, 2024  on Shopify

WOW!! The best app I have used with Shopify yet! I installed the app onto an older theme so some of the options for my theme were not part of the tutorial. I contacted TYDAL through their chat function and was greeted within one minute by SAM who is a rock-star and helped me finish the app set up. It is very easy to use and I highly recommend as a Shopify theme user for over 5 years. Thanks so much Sam for your outstanding customer service.

A Humbles Creation

Oct 07, 2024  on Shopify

So far, I am liking this app. Further may upgrade my review. Sam, the person who supported me on the chat, was very courteous and very helpful. I give Sam five stars right now.

GreyBlack Classic

Oct 06, 2024  on Shopify

Really supportive, very less wait time and the chat support advisor was Sam was really humble and i am thankful. Definitely recommend!

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