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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Hukum Jaipur

Nov 08, 2024  on Shopify

We are Really Happy with this application, it help us to showcase our customers reviews without any issue, providing top notch support and that too without taking any charges. Thank you so much for your app and special thanks sam for the support.

Mulleaf FR

Nov 08, 2024  on Shopify

I had an amazing experience with this app, and Sam’s support was fantastic! Everything was handled so smoothly, and having such responsive and helpful assistance made a big difference. Highly recommend the app, and Sam’s dedication really stands out. Thank you!

Hogar Intuitivo

Nov 08, 2024  on Shopify

Excelente aplicación, facil de utilizar y el servicio de soporte es genial, en especial al agente SAM que mientras me brindó soporte se mostro muy servicial conmigo. los recomiendo

JeniFash

Nov 08, 2024  on Shopify

I thought I was going to get a bot when I reached out to support and I didn't. I got a person. Very quick to respond and process requests!

Heat Charge

Nov 07, 2024  on Shopify

Best customer support experience I've ever had. Jamie was so helpful and even gave me tips on improving my store!!!

KIMDRE

Nov 07, 2024  on Shopify

I definitely recommend this app! The interface is user-friendly, making it easy to navigate and publish reviews. The customer service is flawless!

UDECKTILES

Nov 07, 2024  on Shopify

Great app, I had some problems and customer service Sam helped me out a lot. I will be using this product for a long time.

Healthy Secrets Snacks

Nov 06, 2024  on Shopify

I highly recommend this app! The features are intuitive and easy to use, and installation was a breeze. Customer support was quick and efficient. The assistant went above and beyond, even suggesting a few tips to improve my store. Great experience overall!

My Store

Nov 06, 2024  on Shopify

amazing customer support. its superb how they just are there to help you any time you need it. thanks adrian

FitWhales

Nov 06, 2024  on Shopify

Very useful app, Very fast good customer service, Sam was very helpful and efficient, Special thanks.

charmorgrace

Nov 06, 2024  on Shopify

The customer service staff really made me feel and offered to help me with comments and store details

Atelier Alain

Nov 06, 2024  on Shopify

I have met some trouble with the app, but Sam is pretty a nice, and professional people, with his help, everything is ok now

the 631 Gallery

Nov 05, 2024  on Shopify

so far so good Sam was of great help this morning with the suggestions and tips she provided, great customer service

Elleomental

Nov 05, 2024  on Shopify

These guys will not only help you with your problem, but also look at your site and come with recommendations on what will help. I was genuinely baffled that they would be doing add-on things without charging, and they have gotten a loyal customer in me.

12 Parsecs Designs

Nov 04, 2024  on Shopify

So far so good. Would love the possibility of adding individual reviews manually. Jamie was very excellent with helping me out when I needed help with setting up and verifying my account. Great job Jamie!

Feathers and Stone

Nov 04, 2024  on Shopify

Wow! Amazing customer service. Sam was super helpful, so fast and went the extra mile. Thank you so much. Love this app.

Météorite’s Health®

Nov 04, 2024  on Shopify

Excelente aplicación para gestionar reseñas en nuestra tienda Shopify. Fácil de usar, personalizable y realmente útil para mostrar la opinión de nuestros clientes de forma atractiva. La integración fue rápida, y Jamie brindó una atención al cliente súper eficiente y amable. ¡La recomiendo al 100%!

Sundance Farm & Ranch

Nov 04, 2024  on Shopify

Perfect. Jamie was absolutely incredible. She should be a C-Level team member! Thank you again Tydal and Jamie for your help. Looking forward to receiving some great reviews!

And Feelings Store

Nov 04, 2024  on Shopify

Great experience, easy to set up thanks to the help of Jamie, she helped verifying the store and giving extra benefits and tips. I recommend

Studio Znak

Nov 04, 2024  on Shopify

Sam was really helpful and kind. He answered quickly and tried to help me just as quickly. It's really cool, the guys are working on their program and I hope to see even more cool and iterative chips in the future. Thanks !

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