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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

KC Capital Retail Galleria

Oct 24, 2024  on Shopify

Tydal is wonderful. Jamie helped get me going and even made a suggestion to help me manage my page. Awesome customer service and appreciation! Thanks again Jamie, and Tydal.

Majestic Gang Shop

Oct 24, 2024  on Shopify

Just got the app, but the customer service already makes me eager to use it and has accommodated swiftly and in every I've needed thus far. Looking forward to using it more.

JET DTF

Oct 24, 2024  on Shopify

The customer service was excellent and very quick to help. It's a perfect team and a great application.

Studio 36

Oct 24, 2024  on Shopify

I love that once you get it sorted out - it's automatic. Adrian was very helpufl with me today on chat support. Thank you!

Elite Feels

Oct 23, 2024  on Shopify

Jamie, is just great. Quick response to the request to remove the branding and was also immediately helped with a CSS code to adjust the padding of the app to fit my webstores settings. 100% recommended.

Mini Moments Label

Oct 23, 2024  on Shopify

Great tool and the best customer service! Very attentive and really patient. Thanks for the great work guys :)

Holabella

Oct 23, 2024  on Shopify

Jamie Support was absolutely fantastic! From the moment I reached out, they were quick to respond, incredibly helpful, and genuinely invested in resolving my issue. Jamie went above and beyond, providing clear and concise instructions while maintaining a friendly and professional attitude throughout the process. Their dedication and patience made the experience seamless, and I couldn’t have asked for better service. Tydal is lucky to have such a stellar support team member. Thank you, Jamie!

CashualTEE Kreations

Oct 21, 2024  on Shopify

I would recommend TYDAL for your review manager. Customer service representatives (SAM) will resolve any issues you have pronto.

fkSociety Merchandise

Oct 20, 2024  on Shopify

Great initial experience. Looking forward to seeing how it works when the customers start rolling in but they've got great people like Sam helping out so i'm not even too worried. Best part is its free - say less.

Lust Haircare

Oct 20, 2024  on Shopify

Fantastic service from Sam @ TYDAL! If you're a Kiwi or from Aus, you'll appreciate the casual and clear communication that can be harder when dealing with foreign third-party apps. Great app and we so appreciate it being made available for free.

Holistic Llama

Oct 20, 2024  on Shopify

So Far So Good. The system is easy to use, and my experience with regard to the customer support has proven very good. They are quick to respond, and matters get delt with swiftly. I was assisted by Sam ( he has been a great help ).

Anime Otaku

Oct 20, 2024  on Shopify

Sam at Tydal Review App is amazing! He provided exceptional customer service, was quick to respond, and helped me solve my issue with ease. Highly recommend working with him for a smooth experience!

Decor Dünyam

Oct 20, 2024  on Shopify

Gerçekten efsane bir uygulama, destek ekibinden Jamie çok yardımcı oldu. Herkes bunu kullanmalı

Wild Side Pepper Company

Oct 16, 2024  on Shopify

Jamie was huge help in getting the TYDAL App setup. I am looking forward to how this can drive more sales to my website. Thank You WildSidePepper.com

Aussie Soles US

Oct 16, 2024  on Shopify

Easy to set up and use in moments displaying reviews on my site. Great App, Thanks Tydal ⭐️⭐️⭐️⭐️⭐️

Melanation Body Co.

Oct 16, 2024  on Shopify

If I could give 6 stars I would. I just used the live chat and I must say that Sam was amazing and helped me fix other things on my site that had nothing to do with the review system. I highly recommend it.

The Pet Swag Store

Oct 16, 2024  on Shopify

it is a great app I would recommend it to everyone, the customer service is the best I have seen, and the response time is seconds not days like other services

PIG IRON

Oct 16, 2024  on Shopify

Difficult to set up the app on mobile. The number of days selection is glitched and you can’t see what you’re typing. I accidentally selected 1000 days after purchase

The Stylish Daisy

Oct 16, 2024  on Shopify

This app made setting up customer reviews much easier than others I’ve tried. I appreciate the helpful support from Adrian!

Fenixu

Oct 16, 2024  on Shopify

Sam has helped me a lot. He really looks to help the customer tosolve the problems. I highly recomend him and the app.

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