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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,478)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

美穂の手作りネイルチップ

Oct 26, 2024  on Shopify

free,lets me change the text。would be nice to be able to customize some of the text input as well,great support

Willow Lane Co

Oct 26, 2024  on Shopify

Easy for my customers to use. I found it easy to customize to match my website and appreciated the option of removing the app branding. The creator is very helpful.

STYLEE DZ

Oct 26, 2024  on Shopify

i just downloaded the app . it looks amazing . with a wonderful support team to help you setup the app on your store .. you must have too

La Chambre Rouge

Oct 25, 2024  on Shopify

Sam was super helpful and friendly. He linked my store in no time and offered some useful tips while doing so. Your support is excellent.

Cocolychee

Oct 24, 2024  on Shopify

Great service and product support. Looking forward to the Ai integration in the future. Jaime and Sam both helped a lot.

The Eucalyptus House

Oct 24, 2024  on Shopify

I am currently developing a new website on Shopify and TYDAL stood out to me. Sam in support was such a great help when asked questions. I cannot wait for The Eucalyptus House to start receiving reviews for our products. Thanks again Sam

Vacenzo

Oct 24, 2024  on Shopify

Jamie was extremely friendly and helpful. Thank you for solving my issues and even giving extra tips!

KC Capital Retail Galleria

Oct 24, 2024  on Shopify

Tydal is wonderful. Jamie helped get me going and even made a suggestion to help me manage my page. Awesome customer service and appreciation! Thanks again Jamie, and Tydal.

Majestic Gang Shop

Oct 24, 2024  on Shopify

Just got the app, but the customer service already makes me eager to use it and has accommodated swiftly and in every I've needed thus far. Looking forward to using it more.

JET DTF

Oct 24, 2024  on Shopify

The customer service was excellent and very quick to help. It's a perfect team and a great application.

Studio 36

Oct 24, 2024  on Shopify

I love that once you get it sorted out - it's automatic. Adrian was very helpufl with me today on chat support. Thank you!

Elite Feels

Oct 23, 2024  on Shopify

Jamie, is just great. Quick response to the request to remove the branding and was also immediately helped with a CSS code to adjust the padding of the app to fit my webstores settings. 100% recommended.

Mini Moments Label

Oct 23, 2024  on Shopify

Great tool and the best customer service! Very attentive and really patient. Thanks for the great work guys :)

Holabella

Oct 23, 2024  on Shopify

Jamie Support was absolutely fantastic! From the moment I reached out, they were quick to respond, incredibly helpful, and genuinely invested in resolving my issue. Jamie went above and beyond, providing clear and concise instructions while maintaining a friendly and professional attitude throughout the process. Their dedication and patience made the experience seamless, and I couldn’t have asked for better service. Tydal is lucky to have such a stellar support team member. Thank you, Jamie!

CashualTEE Kreations

Oct 21, 2024  on Shopify

I would recommend TYDAL for your review manager. Customer service representatives (SAM) will resolve any issues you have pronto.

fkSociety Merchandise

Oct 20, 2024  on Shopify

Great initial experience. Looking forward to seeing how it works when the customers start rolling in but they've got great people like Sam helping out so i'm not even too worried. Best part is its free - say less.

Lust Haircare

Oct 20, 2024  on Shopify

Fantastic service from Sam @ TYDAL! If you're a Kiwi or from Aus, you'll appreciate the casual and clear communication that can be harder when dealing with foreign third-party apps. Great app and we so appreciate it being made available for free.

Holistic Llama

Oct 20, 2024  on Shopify

So Far So Good. The system is easy to use, and my experience with regard to the customer support has proven very good. They are quick to respond, and matters get delt with swiftly. I was assisted by Sam ( he has been a great help ).

Anime Otaku

Oct 20, 2024  on Shopify

Sam at Tydal Review App is amazing! He provided exceptional customer service, was quick to respond, and helped me solve my issue with ease. Highly recommend working with him for a smooth experience!

Decor Dünyam

Oct 20, 2024  on Shopify

Gerçekten efsane bir uygulama, destek ekibinden Jamie çok yardımcı oldu. Herkes bunu kullanmalı

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