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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

OldMarque

Sep 26, 2024  on Shopify

Really good & fast service. The app is also free and has a lot of options. A nice review app for any store i recommend it. Customer service (Adrian) was also really helpfull!

FitBox Evolution

Sep 25, 2024  on Shopify

Great support via live chat within the app. Sam was impeccable on customer service and resolved all questions immediately. App functionality is superb and has everything you need, including email automation for those crucial customer photo and video reviews. Great app, look forward to the future using this app.

The Koze Pantry

Sep 25, 2024  on Shopify

I can really see how this app has amazing reviews. First impressions are huge, and this app works well and the support team is really helpful, polite, and friendly.

GlowVera

Sep 25, 2024  on Shopify

Thanks For Amazing Support. Sam provided the best customer support experience! Quick, knowledgeable, and genuinely helpful. Resolved my issue in no time and went above and beyond.

DaneClay

Sep 24, 2024  on Shopify

This app makes managing reviews easy and efficient. It’s user-friendly, and navigating features is a breeze. Special thanks to Sam from customer service for his prompt and helpful assistance. Highly recommended!

BlueSoulMate

Sep 24, 2024  on Shopify

Sam give a Brilliant service Client support Excellent product review app to have so easy to set up into the shop

thickify

Sep 24, 2024  on Shopify

This is a great app and their support is very helpful and quick to respond. The only suggestion I have is to add a feature for customers to add more than one photo in their review.

TheoLight

Sep 24, 2024  on Shopify

The support is awesome. Very well done. I had a conversation with Sam from support team and I'm more than happy from his service!

Minden ami kép!

Sep 24, 2024  on Shopify

I am very satisfied. The customer service is quick and friendly, and they are always available to assist me. They help with any questions I have, and it was easy to adjust the app to the webshop as well.

Gentissimo SOLO PER ME

Sep 24, 2024  on Shopify

Currently this is the best review app on Shopify. I fully recommend it and also keep in mind that their support is helping you all the time without any delays. Sam was really helpful and everything went smooth.

Wolfepacke

Sep 23, 2024  on Shopify

amazing support , and the whole application is free , ( Adrian ) my support really set the app up for me and im using it , just click install

GyroGrip

Sep 23, 2024  on Shopify

Es una muy buena app de reseñas, la recomiendo ampliamente además de que es gratis, te da una capacidad de personalización increíble en las reseñas y queda muy bonito con la web

Simply Kreative Designs

Sep 23, 2024  on Shopify

I absoutely love how much I just learned in the span of 30 minutes! Sam helped me change my favicon and did so much more than I expected! I am so thankful for the help!

Tee Fusion

Sep 23, 2024  on Shopify

Thank you Sam, for all your support in the installation process and the suggestions around our website. Very Helpful. Will certainly recommend to a friend.

The Natural Faces

Sep 23, 2024  on Shopify

Support chat was incredibly quick and helpful, best review app I've worked with so far and I've worked with a few!

Maramzy

Sep 23, 2024  on Shopify

Sam was very helpful in displaying review stars on my website, he was so quick and save me so much time doing trial and error!!

West Mart

Sep 23, 2024  on Shopify

The chat support was excellent! The agent(Adrian) was quick to respond, and was polite. The app is user-friendly, with a clean interface. Recommended!

Infinish

Sep 22, 2024  on Shopify

Great customer service! Sam is very friendly and knowledgeable. I just installed the app and looking forward to using it!

Salt & Light Soap

Sep 22, 2024  on Shopify

I am new to starting an online store and wanting to get all the details worked out before my launch day. I came across this TYDAL Reviews App and wanted to give it a shot! So far, it has been a super easy set up process. I even got to chat with a live support agent, Sam. Super knowledgeable, quick to respond, and solved my problem quickly!! I cannot wait to see the reviews come in using the TYDAL Reviews App.

Chief’s Treats and Pet Supplies

Sep 22, 2024  on Shopify

This app has been great and the customer service is very fast! Any time I have a question or request they always get back to me within minutes. The customer service I just received was top notch

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