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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Enchanted Temptation

Oct 02, 2024  on Shopify

Help was given right away when I started to set up the app. she was very helpful and can't wait to use the app.

NGT Tackle Shop

Oct 02, 2024  on Shopify

Looking Good so far - Sam from support was very helpful getting me up and running - I have been able to set up google shopping and cant wait to see reviews coming in ..

findickjut.de

Oct 02, 2024  on Shopify

A completely free app that is super easy to integrate into Shopify stores. The app can only be used in English. But that's not a problem because the menu navigation is written very simply. If you have any questions, you will be answered immediately in the chat - also in German. Eine völlig kostenlose App, die super leicht in Shopify Shops zu integrieren ist. Die App ist nur auf Englisch bedienbar. Das ist aber kein Problem, da die Menüführung sehr einfach geschrieben ist. Bei Fragen wird im Chat sofort geantwortet-auch auf deutsch.

KAINUA

Oct 01, 2024  on Shopify

The setup is very easy and doesn't take long. I had a question and the customer service is excellent. Fast reaction time and the help was great.

Burrow and Be Asia

Oct 01, 2024  on Shopify

Sam is absolutely amazing with his response time and accuracy with helping. The app suffices all my needs and expectations of a reviews app.

UJUGLOW

Oct 01, 2024  on Shopify

Tydal has fast chat support and the UI is also simple and good to handle. Thank you again for the great support!

Snuggle Bug Creations

Oct 01, 2024  on Shopify

Jamie was wonderful. She handled my request and gave me great advice for my website. She's a keeper!

SKYFIRE

Sep 30, 2024  on Shopify

Support team is great! I have had a chance to be supported by the super "Sam" who has done a fantastic job, Well done!

Yafaprograms.shop

Sep 30, 2024  on Shopify

i would like to thank Jamie so much for her professional assistance in verifying my store account and in setting up the TYDAL app in my store. i am wishing her the best of luck and best regards. yafaprograms.shop [email protected]

FEED ME THREADS

Sep 29, 2024  on Shopify

Awesome app. Very easy to install and Adrian was very helpful installing additional options to the app for free for me . Adrian also gave me some tips I didn't know how to do on my main page of my website. Very helpful 5 star :)

Crafted

Sep 29, 2024  on Shopify

I genuinely cannot believe the service I received. Sam is single handily carrying this company. My man deserves a Raise

Joyscraft

Sep 29, 2024  on Shopify

The service is great, even better than the plugins that cost money, they are very responsive and quick to respond to questions that I don't understand, which is great for a new seller like me!

Ivy Lane Clay Co.

Sep 29, 2024  on Shopify

Excellent app with lots of features! Sam was super helpful and really went the extra mile getting things set up!

GIftLora

Sep 29, 2024  on Shopify

I wanted to express my deep gratitude to the Tydal team, especially Jamie, who assisted me step by step to resolve a complex issue. Jamie showed incredible patience and kindness throughout the entire process, which took an hour and a half. Thanks to her help, I was able to solve the problem I was facing, and she made the experience much more pleasant than I could have imagined. It’s rare to find customer support that is so dedicated and professional. Jamie not only resolved my issue but also explained each step clearly and empathetically, which helped me understand the Tydal app better. Thank you so much, Jamie, for your time and invaluable assistance! I highly recommend Tydal, especially with such an exceptional support team.

linus3d

Sep 29, 2024  on Shopify

Had a great experience chatting with the TYDAL team. Jamie did a great job helping me set things up. ✌

Splendh

Sep 28, 2024  on Shopify

Guys i am just checking out on tydal reviews . just had some query regarding how this system works. Their customer service was one of the best that I ever received (from Sam). Got my query solved in literally 5 min . You guys should try this app for sure

Unison Goodies

Sep 28, 2024  on Shopify

Tydal is a hidden gem, for sure! It's by far one of the best reviews app, easy to implement, simple and efficient! I was impressed with the support from Sam, best of luck!

JAIME LOUISE

Sep 28, 2024  on Shopify

Sam was an enormous help! My review widget wasn't on in my shop and his directions were extremely easy and clear. I thought, better than any of the other chats. It is up and running now, thank you!

Biscottíz

Sep 28, 2024  on Shopify

Great free app with a fantastic customer support. Very straightforward review system, you can set and design review request emails with a coupon code option. You can display review stars everywhere where you want. Also you can set a reviews comment section to your store, you can manage review comments very well in your site with this app. And in the app you will find detailed and professional settings for everything what you could need. The overall look of the review system looks really good and professional and the management side of this app is superb. 10 out of 10, excellent app. A customer from Hungary.

Alvari Honey

Sep 28, 2024  on Shopify

I had a fantastic experience with the app, and Sam’s support was top-notch! Quick, helpful, and super friendly. Everything was resolved smoothly and efficiently. Highly recommend both the app and Sam’s excellent service!

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