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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,264)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

OfficialJMDDesigns

Sep 11, 2024  on Shopify

Sam was super helpful with all the questions I had! I can't comment much on the app yet but it all seems pretty straight forward to use :)

Harry's Cigar Shop

Sep 11, 2024  on Shopify

Our experience with the Tydal Product Reviews App has been nothing short of fantastic. We were up and running in less than 5 minutes! The setup process was incredibly smooth, and the support team was extremely helpful, guiding us every step of the way. They responded quickly to any questions, making sure we were comfortable with everything before we even started using the app. Once the app was live, it worked flawlessly. The interface is user-friendly, and it seamlessly integrated with our existing systems. Collecting reviews from our customers has never been easier, and the display options look great on our site. We’ve already seen a positive impact on customer trust and engagement. Highly recommend for anyone looking for a hassle-free way to manage product reviews efficiently!

River City Edibles

Sep 11, 2024  on Shopify

Super awesome support staff, Sam is especially awesome, hooked me up with all the bells and whistles, excited to use this app!

OddChef

Sep 11, 2024  on Shopify

Sam from customer chat support was really great to work with. I cannot remember a time when I felt like someone was that cordial and accommodating. Even following my Instagram! Great customer service and I am super excited to see what this app has to offer! Thank you Sam!

Gotha Travel

Sep 11, 2024  on Shopify

Ottima App, quello che mi serviva per il mio business online. Customer service is incredible. Adrian help me so much!

Kohomba

Sep 11, 2024  on Shopify

First time trying it out and its a cool app and their live chat agent Adrian was super helpful and fast with his replies.

Hunni

Sep 11, 2024  on Shopify

The app works well and when I had some questions the team (Adrian especially) was able to help me really well and really quickly. Thank you!

Don's Dose

Sep 11, 2024  on Shopify

Sam from the support team did an amazing job helping me out with a few issues I had on my website when it came to reviews. Their kindness and support allowed me to carry on with my day without having to worry about future problems with reviews on my website. Definitely recommend!

Focus Essentials

Sep 10, 2024  on Shopify

Such a great app and the customer service is outstanding, thank you Jamie!! Really can't ask for much more. Thanks again team :) they go above and beyond.

Urban Street Clothing

Sep 10, 2024  on Shopify

Tydal app review simple to use and easy to install my site is not published yet but looks good on the site .I had to get in touch with support to remove the tydal branding and to get priority emailing and jamie was quick and gave me useful info. Support was great - Recommend yes

Jewell's Jamzz

Sep 10, 2024  on Shopify

Sam and Adrian are fantastic communicators. Super stoked to get our reviews out for others to see. Thank you so much for your patience and for setting up such a rockin' app! Appreciate you!

Smart Sarms

Sep 10, 2024  on Shopify

Thank you, Sam, for your excellent support! Fast, helpful, and one of the best looking and user friendly review apps I’ve used. Highly recommended.

WitchandWizardArts

Sep 10, 2024  on Shopify

By far the easiest thing I've done with building my site, so far. Adrian made it a very smooth experience, was personable and even gave me extra tips on how to improve my Shopify website, that others are trying to sell me. Provided me VIP tier customer service for free. Definitely recommend! Thanks Adrian!

AURA3

Sep 10, 2024  on Shopify

A special shoutout to — SAM & Jammie I can't say enough good things about the TYDAL app! It has completely transformed the way we manage our Shopify store, making the entire process seamless and efficient. The features are user-friendly and have added immense value to our operations. The team was incredibly responsive and went above and beyond to ensure all our questions were answered and everything was set up perfectly. Excellent service and an amazing app! Highly recommend! Very Satisfied

RelativEssentials

Sep 09, 2024  on Shopify

Would highly recommend this app. Great customer service and very detailed in helping, very user friendly as well.

MusicStreet

Sep 09, 2024  on Shopify

super helpful & friendly support team on the livechat, seamless integration with the heavily modified shopify theme. Thanks guys!!

CodeXDeal

Sep 09, 2024  on Shopify

just want to say this app is great , and its free , i recommend it thank you for the great app much appreciated

Doabella

Sep 09, 2024  on Shopify

This app seems like a powerful tool for gathering and showcasing customer reviews. I'm looking forward to seeing how it enhances customer trust and boosts engagement on my store. Sam provided outstanding support. He was incredibly helpful, friendly, and responsive throughout the process. The VIP status and additional support perks are much appreciated! Overall, I'm very pleased with both the app and the support experience. Thank you for making this such a positive experience!

Calmexia

Sep 08, 2024  on Shopify

Just discovered this app and I can already say it's worth adding to your store. Fastest customer service respond time with Adrian as support team. Removed branding and unlocked VIP features just in few seconds and the best part was, it's totally free. Can't wait to keep using this app and ultimately improving my store conversions

SHOPYO

Sep 07, 2024  on Shopify

Wij zijn nieuw op dit app en hebben het gedownload omdat het helemaal gratis was. Heel Hulpzaam Chatdiensten!

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