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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Tee Fusion

Sep 23, 2024  on Shopify

Thank you Sam, for all your support in the installation process and the suggestions around our website. Very Helpful. Will certainly recommend to a friend.

The Natural Faces

Sep 23, 2024  on Shopify

Support chat was incredibly quick and helpful, best review app I've worked with so far and I've worked with a few!

Maramzy

Sep 23, 2024  on Shopify

Sam was very helpful in displaying review stars on my website, he was so quick and save me so much time doing trial and error!!

West Mart

Sep 23, 2024  on Shopify

The chat support was excellent! The agent(Adrian) was quick to respond, and was polite. The app is user-friendly, with a clean interface. Recommended!

Infinish

Sep 22, 2024  on Shopify

Great customer service! Sam is very friendly and knowledgeable. I just installed the app and looking forward to using it!

Salt & Light Soap

Sep 22, 2024  on Shopify

I am new to starting an online store and wanting to get all the details worked out before my launch day. I came across this TYDAL Reviews App and wanted to give it a shot! So far, it has been a super easy set up process. I even got to chat with a live support agent, Sam. Super knowledgeable, quick to respond, and solved my problem quickly!! I cannot wait to see the reviews come in using the TYDAL Reviews App.

Chief’s Treats and Pet Supplies

Sep 22, 2024  on Shopify

This app has been great and the customer service is very fast! Any time I have a question or request they always get back to me within minutes. The customer service I just received was top notch

Queen of Peas UK

Sep 21, 2024  on Shopify

I’ve just started using the TYDAL Reviews app for a while now, and I’m genuinely impressed! The app is incredibly easy to use and packed with so many useful features that have made managing reviews for my business a breeze. From customizing review requests to tracking customer feedback, it has everything I need in one place. What really stood out for me was the exceptional customer support. Sam was quick to respond to my questions and super helpful, making sure everything was set up smoothly. The support team definitely goes above and beyond! I highly recommend TYDAL Reviews to anyone looking for a reliable, feature-packed review management tool.

Daisy Designs & Creations, LLC

Sep 21, 2024  on Shopify

I highly recommend this App, very easy to use, easy to navigate, looks very nice on my shop. The customer service from Sam was the best! Fast friendly response! Thank You very much Sam!

G-Money 1

Sep 21, 2024  on Shopify

Sam has been the Awesomes rep I have encountered. He was very knowledgeable and pleasant. Like this app for its features and great customer service like Sam. Awesome Sauce for Life!

Grow-Elemenz

Sep 21, 2024  on Shopify

Danke Adrian Für deine Hilfe! Klasse Support!! Und ein Super Team. Ich Werde Diese App Weiter Empfehlen!

Health It Your Way

Sep 21, 2024  on Shopify

The help i got from Adrian was amazing, reached out straight away and had everything up and running for me in less than 5 minutes!

Ecomexperts

Sep 21, 2024  on Shopify

I had an excellent experience with the Tydal app, Adrian was incredibly helpful in resolving my issue quickly. Highly recommend their support team.

Carcraft

Sep 19, 2024  on Shopify

Der Kontakt mit dem Support ist super! Adrian war super kompetent und hat direkt die Lösung gefunden. Respekt.

Rivete

Sep 19, 2024  on Shopify

Excellent service and prompt free features that would normally be expensive, and the option to add brand palette to your sections.

The Mythic Fox

Sep 18, 2024  on Shopify

Sam was amazing. He helped me with my question and even put in my suggestions to the proper teams. He helped me find new apps and gave me suggestions to improve my website as well. 10/10 would love to have Sam again!

Daira Jamila

Sep 18, 2024  on Shopify

wonderful experience to chat with Sam. too much experience person. response was too quick. i love your service. Highly Recommended App. Thanks

Fragnico

Sep 18, 2024  on Shopify

Fully free app, containing everything necessary to have reviews on the store. Clear and easy to use. I am mega glad that I came across it. btw. thanks for the quick and hassle-free help!:)

EpicHome.ro

Sep 18, 2024  on Shopify

Great job so far. Well integrated into Shopify, completely free and with all options available. Prompt response from the team through Chat.

Elysius

Sep 18, 2024  on Shopify

Amazing customer support. Had help from Sam, Adrian and Jamie. Had an issue with the widget being off margin on our website's product page and kindly customized the colour of the review stars. They sorted out our issues in a timely manner. Thanks again!

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