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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

AURA3

Sep 10, 2024  on Shopify

A special shoutout to — SAM & Jammie I can't say enough good things about the TYDAL app! It has completely transformed the way we manage our Shopify store, making the entire process seamless and efficient. The features are user-friendly and have added immense value to our operations. The team was incredibly responsive and went above and beyond to ensure all our questions were answered and everything was set up perfectly. Excellent service and an amazing app! Highly recommend! Very Satisfied

RelativEssentials

Sep 09, 2024  on Shopify

Would highly recommend this app. Great customer service and very detailed in helping, very user friendly as well.

MusicStreet

Sep 09, 2024  on Shopify

super helpful & friendly support team on the livechat, seamless integration with the heavily modified shopify theme. Thanks guys!!

CodeXDeal

Sep 09, 2024  on Shopify

just want to say this app is great , and its free , i recommend it thank you for the great app much appreciated

Doabella

Sep 09, 2024  on Shopify

This app seems like a powerful tool for gathering and showcasing customer reviews. I'm looking forward to seeing how it enhances customer trust and boosts engagement on my store. Sam provided outstanding support. He was incredibly helpful, friendly, and responsive throughout the process. The VIP status and additional support perks are much appreciated! Overall, I'm very pleased with both the app and the support experience. Thank you for making this such a positive experience!

Calmexia

Sep 08, 2024  on Shopify

Just discovered this app and I can already say it's worth adding to your store. Fastest customer service respond time with Adrian as support team. Removed branding and unlocked VIP features just in few seconds and the best part was, it's totally free. Can't wait to keep using this app and ultimately improving my store conversions

SHOPYO

Sep 07, 2024  on Shopify

Wij zijn nieuw op dit app en hebben het gedownload omdat het helemaal gratis was. Heel Hulpzaam Chatdiensten!

Poupetteparis

Sep 07, 2024  on Shopify

this application is exactly what i was looking for. everything is perfect. i honestly have nothing more to say!

Bosel Pesado

Sep 07, 2024  on Shopify

Easy to install and the support is great. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

Nexora

Sep 07, 2024  on Shopify

The team is incredibly attentive, friendly, and quick to respond. Their excellent customer service made everything smooth and pleasant. A special thanks to Adrian for his outstanding support. Highly recommended!

The Light BEA Company

Sep 07, 2024  on Shopify

Awesome! The response time was quick, and Adrian who assisted me was very helpful and professional. Looking forward to the reviews from our customers. Thanks for this cool app, keep it up!

MD Pro Kit

Sep 06, 2024  on Shopify

Great support, very friendly and fast but also made sure to check on things I didn't even think about.

hooked.

Sep 06, 2024  on Shopify

This app has been a game-changer for my store! It’s so easy to set up, and I love how it lets my customers leave reviews right on my site. The interface is clean, and everything works smoothly. Sam from the support team was incredibly helpful in getting everything up and running. Plus, it’s really helped build trust with new shoppers. Definitely recommend this app to anyone looking to boost their store’s credibility!

Peach & Plume

Sep 06, 2024  on Shopify

So far, I Love the app. I even chatted with Sam in support, and he went above and beyond. That means a lot to a small business.

Luhxemart

Sep 06, 2024  on Shopify

TYDAL has completely transformed how we manage customer feedback. The app is incredibly easy to use, and the integration with our Shopify store was seamless. Our customers love the intuitive review system, and we’ve seen a significant boost in conversions since implementing it. The customization options are fantastic, allowing us to match the look and feel of our brand perfectly. Plus, the support team is responsive and helpful. Highly recommend TYDAL for any store looking to enhance their customer experience!

The House

Sep 06, 2024  on Shopify

Wonderful experience so far! Great customer service. Adrian was a big help. I will be back to give more feedback as I continue to use the app!

Genflix

Sep 05, 2024  on Shopify

Thanks jamie for your help, and yeah obviously the app is amazing in terms of navigation and the features. i would suggest everyone over other reviews app out there.

JCMarie

Sep 05, 2024  on Shopify

Great experience! Customer service is amazing and so quick. I am creating my website on my own and this is probably the best help I have received in the 2 months I have been working on my webpage.

KD Wild Blossom Designs

Sep 05, 2024  on Shopify

I talked to Adrian to help me today and received the best help! Thank you so much for your time Adrian you were very friendly and extremely helpful today keep up the good work you are doing wonderful!

Koel

Sep 05, 2024  on Shopify

the app is amazing and it's free to use the support was so amazing my support was jamie and the reply is so fast they fixed my issues i'm really hape to find this app :) :) :)

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