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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

lugai

Aug 08, 2024  on Shopify

I would specially recommend anyone about this app. It's easy to install and the support team is always there to help you out wherever you are stuck. Great app. Eagerly waiting for more updates.

Ink & Blur

Aug 08, 2024  on Shopify

This app is incredible, can't believe It's free, plus these guys are super helpful and reply within seconds!! Definitely recommend!!

Needs You

Aug 07, 2024  on Shopify

Best not because of the product although it's best too but what makes them stand apart is best customer support.

Pokar Mart

Aug 07, 2024  on Shopify

Exceptional Customer Service by Jamie Jamie provided outstanding customer service during my recent interaction. They were extremely knowledgeable, patient, and went above and beyond to ensure all my queries were addressed promptly. Jamie's professionalism and friendly demeanor made the entire process smooth and stress-free. Their guidance was clear and helpful, making it easy for me to understand and implement the solutions provided. I am thoroughly impressed with the level of support I received and would highly recommend Jamie to anyone in need of assistance. Keep up the great work, Jamie!

KHAIRNOVA

Aug 07, 2024  on Shopify

The app itself looks so good and very easy to use! I contacted the customer service team and Sam was very helpful and assisted me so quickly! I really appreciate the efficiency!

JLM Store

Aug 06, 2024  on Shopify

Wow Wow Wow. I was very unhappy with myself because I couldn't figure out how to make this app work. God sent me a patient Angel name Jamie. She was very nice and calm with me. She sent me every notes to help me understand what I needed to do.. After spending almost an hour with me she went in and looked to see what I was doing wrong. I'm telling you never lose Jamie. They don't make customer service reps like this anymore. I owe her everything. Jamie, thanks for sharing your greatness with me.

Fahrenheit-X

Aug 06, 2024  on Shopify

Really good app to use in my store and customer support very active and supportive. Would definitely reccomend using the app in your store... Thanks so much!! :)

StingMasterQuell

Aug 06, 2024  on Shopify

I've had an excellent experience using the TYDAL Product Reviews App. It's incredibly user-friendly and has significantly boosted the credibility of my store. The seamless integration with my Shopify store allowed me to effortlessly display customer reviews, which has helped in building trust with potential buyers. The customization options are fantastic, enabling me to match the review widget perfectly with my store's design. The support team has been responsive and helpful, addressing any questions I had promptly. Overall, this app has been a game-changer for my eCommerce business, and I highly recommend it to anyone looking to enhance their store's reputation with authentic customer feedback

Jill McKeever

Aug 06, 2024  on Shopify

Tydel support team is immediately ready to help out upon installing. Go ahead and engage with their chat box. You will not be alone setting up the app. Jamie was friendly and helpful. I felt like I had my own personal admin taking care of the boring bits while I played with placing the widget on my product page theme. The widget is clean, simple, and melts right into the theme design. So far, so good. I’m looking forward to watching how well it performs. Thanks Tydel team!

Socar Chemical

Aug 06, 2024  on Shopify

Our experience so far has been great. Adrian from customer service was very responsive and helpful. Highly recommended.

KAWEYEII

Aug 06, 2024  on Shopify

The app is amazing and the customer service is exceptional. Adrian was extremely helpful at helping me setup and even went out of his way to offer vip features for the cost of nothing :) Will be sticking with this app for a long time

Nullprozente alkoholfrei

Aug 05, 2024  on Shopify

Einfach zu installieren und auch direkt Support erhalten. Ich muss schauen wie es sich auf den Speed der Seite auswirkt.

HOT BELLY PICKLES

Aug 05, 2024  on Shopify

would highly recommend, they are there to help you through it all. Communication is great, the app is great - it does everything you need it to do!

ChillAbChisel

Aug 05, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing Support from Adrian - Tydal Exceeded My Expectations! I recently started using Tydal for my Shopify store and I couldn't be more impressed. Adrian from the support team was incredibly helpful and went above and beyond my expectations. Not only did he assist me with everything related to Tydal, but he also guided me on how to make some essential changes in my store outside of the app's scope. His expertise and willingness to help truly made a difference, and I am thrilled with the improvements in my store. I highly recommend Tydal to anyone using Shopify or similar platforms for their business. The customer support alone makes it worth it, and the app's features are fantastic! Thank you, Adrian, and the entire Tydal team!

Ambie

Aug 05, 2024  on Shopify

ایمبی وائرلیس اسپورٹ ایئربڈز واقعی لاجواب ہیں۔ ان کی آواز کی کوالٹی اور بلوٹوتھ رینج بہت اچھی ہے

Horror Cinema Coffee

Aug 04, 2024  on Shopify

Jamie was beyond spectacular with the customer service and is definitely one I'd talk to over and over again for any help needed! Great work TYDAL!

GobiPet

Aug 04, 2024  on Shopify

Thank you for the good support. Sam was help me very good and explain pretty good how to insert everything and manage the application inside the store. I m very grateful to got some good support like this.

Kanaba Home

Aug 04, 2024  on Shopify

TYDAL provided excellent service and outstanding customer care. Samer was supportive and ensured all my needs were met. I’m very happy with my experience and will definitely return. Thank you, TYDAL!

YeloDeer

Jul 31, 2024  on Shopify

Great! you can customize a lot of interfaces. Colors can be adjusted for my website, and customer service reply quickly, recommended!

Lavender Life Boutique

Jul 30, 2024  on Shopify

Great experience with the installation and working with Jamie to authenticate and remove Tydal branding. Everything is all set up and ready to go! In just minutes too! Thank you!!

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