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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Folmoda.com

Jul 14, 2024  on Shopify

Great customer care and support. Very easy to work with app, easy to edit settings. I contacted Sam and he was very helpful and nice. He suggested me some edit to make my storefront look nicer as well :) Thanks a lot Highly recommended

MITO &CO

Jul 13, 2024  on Shopify

Sam was super helpful and went above and beyond to help me! Very impressed with this app already and I just started using it :)

Craftwithmamibl Custom Craft Shop

Jul 12, 2024  on Shopify

Im brand new to Shopify and of course to TYDAL and Sam made my first ever interaction with this company a great seamless effortless opportunity. Thank you Sam for being the quickest and nicest person I've dealt with today as a shop owner. It was so quick and Easy I reccoment TYDAL to all Shopify users!

So Thrown Candles

Jul 11, 2024  on Shopify

Jamie is a ROCKSTAR she help me so much she gave me help on stuff that she did not have to thank you so much Jamie.

Shauwney's Skate Palace

Jul 11, 2024  on Shopify

Jamie was a FANTASTIC help with setting up the priority email and removing the logo. She also helped me remove the "powered by shopify" at the bottom of my website which was very much appreciated.

Swanky Bella Boutique

Jul 11, 2024  on Shopify

I'm just at the beginning, but I have yet to encounter any issues like I have with other apps. I'm confident that TYDAL will bring me the success I want and will be the long-term solution I need.

Astra La Vistar

Jul 11, 2024  on Shopify

Only getting to know the app at the moment but so far Sam was very helpful with his support and extremely quick to reply to my questions. Definitely would recommend this app.

Nordic Haven

Jul 10, 2024  on Shopify

Jamie, has been amazing. I really recommend this app. I have been using shopify for 5+ years and never leaved a review on a app. But they really deserved it

WildAura

Jul 10, 2024  on Shopify

We are just getting started using Tydal and so far, the set up has been a breeze. I chatted with Sam to help remove the branding on our site and he was super helpful and very quick to respond. Can't wait to dive deeper into the apps offerings!

La Parfait Cosmetics

Jul 10, 2024  on Shopify

Great App for reviews! incredible costumer service, Jamie was amazing and very helpful! 5 stars! :-)

BabyBliss

Jul 10, 2024  on Shopify

In this app there is a highly qualified operator (Adrian) every member of this app should see such profesional advice that he gives

EBZ KUZTOMZ

Jul 10, 2024  on Shopify

Sam was very professional, respectful, knowledgeable, and very patient with me as this is my first real store. I am very thankful for his help!

Esprit de l'Himalaya

Jul 10, 2024  on Shopify

It is so nice in the ear of AI to feel we connect with a real human! Congratulations for that. Sam was great and gave me useful information.

Daniella Wassef

Jul 10, 2024  on Shopify

I had a quick question about the app. Jamie was responsive so promptly and worked through my request in an instant. so far, it seems to be an easy fit.

909 LOVE

Jul 09, 2024  on Shopify

So far I'm impressed. Prompt response time. Which is important to someone like myself. Extremely knowledgable. I was provided helpful responses to each of my inquiries. Highly recommended.

MoonWrks

Jul 08, 2024  on Shopify

Customer service was a 10/10, they gives suggestions to better your website, while also helping you along the way

RiveryMFG

Jul 08, 2024  on Shopify

Excellent so far and the help team (Jamie) was awesome answering some questions I had about set up. I am a complete novice on web stuff so if I can make this work this easy then you can too.

Mr Cuddle

Jul 07, 2024  on Shopify

Greate and fast support! Really helpful. I chatted with Sam and he even gave me tipps how to improve my store! Definitly would recommend it!

Panda Nail Salon

Jul 06, 2024  on Shopify

App does what it says it does well. The UI is pretty intuitive and easy-to-follow. Also, shoutout to Sam from the support team. He was very helpful.

Black Horse Supplements

Jul 06, 2024  on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks again

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