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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

BALUXE

Aug 29, 2024  on Shopify

I think the app is great, it has a nice design and is easy to use. Not too many overloaded settings, just what you really need. I also had contact with customer support, which was first class for my issue! I am completely satisfied!

Custom Crafts By Paris

Aug 28, 2024  on Shopify

Great customer service and app is very well built! I used the chat to remove the 'Powered by Tydal' branding on the widget and not only did they remove it super quick, but they added me to their priority server queues and removed the email sending limit all for free! I've tried other apps but they didn't work for my needs and price range but Tydal has so many great things and is easy to work with for a great price.

SwiftSelling Co

Aug 28, 2024  on Shopify

This app is highly recommended to anyone who is starting an online business. The support team is also incredible and very helpful. They even gave me extra tips to customize my store.

Print Fusions

Aug 28, 2024  on Shopify

Having only just added this app to my store I cannot comment on how well it is working at the moment for me, but the customer service I have received so far from Sam was exceptional I am sure I will be in contact with them again to fix something for me :) once I have had the chance to utilise the app I will update my review.

DK Classic Fox

Aug 28, 2024  on Shopify

This app is really good and must have. It is very easy to install and use and the customer support is also very prompt and helpful.

Atmos Living

Aug 28, 2024  on Shopify

Sam helped us out regarding the app AND gave us advice on other features of Shopify too! Brilliant service guys!

Tony's Aussie Prints

Aug 27, 2024  on Shopify

Sam you the man. I sat n watched. Did nada lol. Will come back after using for a while and rate workings of app.

Sweet4ucutters

Aug 27, 2024  on Shopify

Great app, and when I had a problem, responded promptly, advise me on what I need to do, Very Happy with their help.

Finishing Touch Body Hair And Beauty Supplies

Aug 27, 2024  on Shopify

Thanks Jamie for All Your Help Easy to set up Excellent product review app Highly recommend the help was outstanding Thank you very much.

Adorn Tap

Aug 27, 2024  on Shopify

WELL EVERYTHING ABOUT THIS APP IS GOOD .EASY TO USE ,WE CAN GET OUR CUSTOMER REVIEWS AND THE SERVICE WAS VERY NICE TOO. THE BEST HONESTLY.FULL SUPPORT FROM OUR SIDE.

Partune.com

Aug 26, 2024  on Shopify

This app has exceeded my expectations, and the support team is absolutely fantastic. Every interaction I’ve had has been positive, with the team always ready to help and solve any issues swiftly. Special shoutout to Adrian for going the extra mile, but really, the entire support team deserves praise. Their dedication to ensuring everything works perfectly is truly commendable. It’s not every day you find such a reliable app paired with a top-notch support crew. I highly recommend this app to anyone looking for quality and superb customer service. Thanks again to Adrian and the whole team!

BioNature Labs

Aug 26, 2024  on Shopify

Sam was incredibly helpful. His friendly attitude made the entire experience smooth and stress-free. I couldn’t have asked for better support. Thanks, Sam

PerformaLife Wellness

Aug 25, 2024  on Shopify

I've only had the app for less than 10 minutes and I'm already amazed!! Very user friendly! I customized my review button and theme quickly and the support team is very quick to help! Jamie helped me out and she was amazing, but I'm sure they're all super helpful. 10/10 recommend if you're just starting out and building a store while keeping your overhead low.

Carissimi Bedding

Aug 25, 2024  on Shopify

The app itself simple and easy to use! You don't need to have professional knowledge to create what you want. Anyway, great and quick support is there all the time. (Overall first response was in 20 seconds for my questions!) By the way special thanks goes to Sam! Great work TYDAL Team! Keep it up. Can not wait to see your future products...

Shoes Criminal

Aug 25, 2024  on Shopify

app is a bit hard to configure , with not so much features as other apps but its free and with very good customer support i got help from Jamie and she did a lot for me and even a custom css and she helped for 3 hours, best customer service ever had, app has much to improve but a lot of potential very satisfied from the app and the customer service and ** Jamie** should get a promote and a raise

NOX-ON Shop

Aug 25, 2024  on Shopify

Eenvoudig te installeren en aan te passen aan je webshop. Tot nu toe geen problemen tegen gekomen. Erg tevreden tot nu toe.

NetEase Store

Aug 25, 2024  on Shopify

Adrian was super helpful! The app seems very promising, we are just trying it out and so far has the tools we were looking for.

The GF Lolly Co.

Aug 24, 2024  on Shopify

- Customer Service was available immediately - Verification was fast and easy - The app is easily configurable - And it's free!?!? Shoutout to Support: - Jamie: She is welcoming and very friendly - Adrian: He helped me out so quickly when I needed assistance with some styling code

Eliot Shops

Aug 24, 2024  on Shopify

User-friendly App. It takes less than 5 minutes to set it up and activate. Great customer service, quick responses, and help in less than 10 seconds. I recommend this app with a great team, especially Sam, who helped me a lot.

Fit Fury Fitness

Aug 24, 2024  on Shopify

Outstanding help from Sam. They responded exceptionally quick to any questions and help that I needed. I highly recommend their service.

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