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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

MNRL.NZ

Jun 21, 2024  on Shopify

Have only just started but am really impressed with the upfront customer support, looking forward to further customizing and getting going with reviews

KIUN

Jun 20, 2024  on Shopify

My sincere thanks go out to Sam for his kind assistance with CSV. A five-star rating goes to the support team.

Moonlit Decor

Jun 20, 2024  on Shopify

Good looking reviews for my store. Excellent customer support by Sam. Easy to use. So far so good!!!

Calypso Joyería

Jun 20, 2024  on Shopify

It is a great tool, easy to use, and quite useful for your business. Additionally, they are always available to help with any questions or issues, and they respond quickly and effectively. Without a doubt, one of the best.

floruisse

Jun 20, 2024  on Shopify

great customer service, they are prompt and helpful. program is easy to use and navigate, with a good design that integrated well with my theme. provides straightforward use for customers

Content Creators

Jun 19, 2024  on Shopify

This App helped me with many issues relating my review page. The staff was exceptionally friendly especially Jamie who helped not only with my reviews but gave me some amazing feedback to use for my website. Would highly recommend

Taylor and Co

Jun 18, 2024  on Shopify

Just started using this app, but so far the customer service has been more than amazing! After install, they followed up with me via email to see if I need help setting the app up, and there is a chat feature in the app where you can chat with a live rep for assistance or questions. I worked with Jamie and they also gave me a helpful suggestion for my website completely unrelated to reviews. Love Tydal so far!!

Lussette

Jun 18, 2024  on Shopify

I have just installed the app, eager to see how it work. The customer support staff, Jamie, did a wonderful job in helping me and in offering further advice to improve my online store.

Deeluvley Cosmetics LLC

Jun 18, 2024  on Shopify

Jamie was very helpful with helping me activate the app and even gave me general resources about shopify. Very nice and helpful!

Special Selected Products

Jun 16, 2024  on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Thanks

shopeverythinghappy

Jun 15, 2024  on Shopify

I just downloaded the app today so all I can leave a review for is the excellent and clear customer service Jamie provided for me today. I look forward to following up with a full review after I have used the app for some time.

JoyCart

Jun 13, 2024  on Shopify

Started exploring the app so can't say anything yet, but what I liked was the very responsive support team, thanks Sam for the kindness and help

libasy

Jun 13, 2024  on Shopify

app works great and looks great everything fantastic and the chat mode service its great and so helpful chatting with jamie it was lovely

Escential Indulgence

Jun 12, 2024  on Shopify

I had the pleasure of working with Jamie, she was extremely patient and pleasant at the same time. She was able to answer all of the questions that I had and was able to proactively set up my store with the app in just a couple of minutes. I just installed the app tonight but I had to give 5 stars for the wonderful first impression I received with Jamie. Thank you,Jamie I appreciate you!

Hellwood Outfitters

Jun 12, 2024  on Shopify

Absolutely fantastic app. Does everything you would want it to and then some. Tried many different review apps over the years but they all failed to provide exactly what I was looking either in terms of customisation or placement or ease of use and functionality, but this app was a breeze and integrates perfectly with my website. It is also worth mentioning that the customer support is absolutely first class. Very quick to respond (even though we are in different countries) and extremely helpful. Walked me through a number of different changes I wanted to make in real time via the chat function so couldn't really ask for more. Very pleased and more than happy to recommend to anyone looking for a review app.

ilumineight

Jun 11, 2024  on Shopify

Easy interface and customizable options even on the free plan. Speedy reply to my requests and inquiries via the online chat. Sam was very polite and extremely helpful. They even have a forum where you can make suggestions for improvements. Their customer support is A++ I would highly recommend this app. I hope to upgrade to the premium plan in the near future.

AL KHALIL REMEDIES

Jun 11, 2024  on Shopify

best in the business the service i got was crazy good out of 1 million stars i would rate this 1 trillion!

ketofoodstyle

Jun 11, 2024  on Shopify

Also bisher kann ich nur sagen dass der Customer Service sehr toll integriert ist und um zu starten hat man eigentlich immer eine kurze Conversation mit einem Mitarbeiter (in meinem Fall Sam). Ich kann nur sagen, tolle App, toller Service und sie ist sogar kostenlos!

prime picks

Jun 11, 2024  on Shopify

It was great time with Dear; Sam! He was providing so polite and problem solving; customer service. Liked him.

Still Suite

Jun 11, 2024  on Shopify

TYDAL is an above-and-beyond app that has customer service that over-performs. I recommend everyone to install this app. Jamie helped me set up custom CSS and without asking she removed the Powered by Tydal branding for free! I could not have asked for anything else!

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