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Customer reviews: TYDAL Product Reviews

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (2,260)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Designs By Scamper

Aug 17, 2024  on Shopify

Adrian was very quick to help and get our store all set up so we could start using the app. As a small business it can get pretty pricey to add apps for everything you need on your site. Having a quality app with great customer service for free is definitely appreciated!

Gamma Gem

Aug 17, 2024  on Shopify

The support was great to the point of going above and beyond. Adrian was very kind and quick, deserving of a raise!

LadieLux

Aug 17, 2024  on Shopify

Adrian was very friendly and gave me al the support I needed. I'm impressed by the look and feel of the app and it's totally FREE to use!

Anastasia’s Bakehouse

Aug 17, 2024  on Shopify

Sam was incredibly friendly and helpful with all of the questions I had. The app itself is very straight forward and just what I need for my small business

The Scented Scout

Aug 17, 2024  on Shopify

For a free app, this is one of the best app for reviews. Very easy to use. Also their support(Sam) that I've talked to so far was very helpful in answering all my questions.

THERUZI

Aug 17, 2024  on Shopify

My experience was absolutely wonderful! I talked to Sam at Tydal. Everything was done quickly and efficiently, and I really appreciated the professionalism.

SHARKS CLOTHING

Aug 17, 2024  on Shopify

i mean for real sam is the best he really teached me something to do on shopify without asking thank you so much sam

Usoapia

Aug 17, 2024  on Shopify

I highly recommend using Tydal, not only is it great but the customer service is fantastic, I was helped by Adrian who went above and beyond to help me.

LoveBracelets

Aug 16, 2024  on Shopify

Great App! Awesome and absolutely friendly Staff. Had a chat with a super nice support called Adrian. Would recommend! 10/10

Urrykid Retail

Aug 16, 2024  on Shopify

TYDAL's customer service will patiently teach you how to use their plug-ins. At the same time, I think they will enthusiastically provide some very helpful tips. I like them very much!

My Store

Aug 15, 2024  on Shopify

Customer service from Sam was very friendly and fast. He helped us quickly remove the branding of Tydal on our site. The app currently works as it should out of the box with some optional settings but may require a few custom tweaks.

Ginger & Twine Co.

Aug 14, 2024  on Shopify

Will update later, as I just installed this app, but the customer service so far has been great. Sam was fantastic and granted me several perks that I didn't even ask for but really appreciate. I look forward to using Tydal for my future reviews! P.S. An easy way to automatically import reviews from other platforms would be the best thing ever

Apparelhue

Aug 14, 2024  on Shopify

The app was easy to install and I got all lot of help from the support team member (Jamie). Who was able to respond fast and answered all my questions and gave me some tips on my store. She was polite and asked what I wanted first, which is great since it’s a bit sensitive subject So far I have great experience.

Aksesuar Cehennemi

Aug 14, 2024  on Shopify

Jamie, the supporter, was so helpful. That's a wonderful and so effective app. Appreciate all of the team!!!

Malvern Valley Liquor

Aug 13, 2024  on Shopify

Perfect experience with this app, really good functions provided, and the support team Jamie is really nice and helpful.

Tyler Butterworth

Aug 13, 2024  on Shopify

Support is awesome, even showing me somthing I missed in my store that had nothing to do with their app.

Hocus Crocus Crystals & Creations

Aug 13, 2024  on Shopify

So far I’m sad that I can’t praise this company more than the 5 stars shopify allow. Personally I’d give them 100 stars if I could! I’m a complete noob to the wonderful world of website design and Jamie at Tydal has walked me through more things that have nothing to do with this app whilst helping me actually set the app up. She’s been friendly and reassuring, answered all my questions and never once pressured me to buy anything at all which is really important to me as a lot of businesses on here try to do just that. We’ve set up emails and discounts, sorted the reviews and all that’s in between and I’m so grateful for her and of course all the team for being so amazing and being so good at what they do which is creating an easy to navigate app. I’m now off to set up their rewards program too as I’m so impressed by their work! Keep up the good work guys! You definitely deserve more than 5 stars!

Solo Io

Aug 13, 2024  on Shopify

Perfect addition to our website, the customer service team is very friendly and useful thank to everyone who has shared in this app!

Arkive Apparel

Aug 13, 2024  on Shopify

TYDAL, Easy to install and an awesome support team. I highly recommend this app. Download yours! -Adrian and TYDAL Team

Angy Paws

Aug 13, 2024  on Shopify

Tydal has a great little review app which helps my customers give honest feedback about our gear. The ability for them to post photos is very popular. Very helpful support team too.

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