Rivo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: TYDAL Product Reviews App

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating

4.9

5

2,097
4

54
3

4
2
1

9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

Exceptional customer service with prompt, friendly, and detailed assistance from staff.
Ease of setup and use, particularly for beginners.
Cost-effectiveness with many features available for free.
Extensive customization options that blend well with existing store themes.
Effective features like automated review requests, review moderation, and photo reviews.
Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

Some users mentioned the lack of ability to send review emails to orders placed before app installation.
There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Esprit de l'Himalaya

Jul 10, 2024 on Shopify

It is so nice in the ear of AI to feel we connect with a real human! Congratulations for that. Sam was great and gave me useful information.

Daniella Wassef

Jul 10, 2024 on Shopify

I had a quick question about the app. Jamie was responsive so promptly and worked through my request in an instant. so far, it seems to be an easy fit.

909 LOVE

Jul 09, 2024 on Shopify

So far I'm impressed. Prompt response time. Which is important to someone like myself. Extremely knowledgable. I was provided helpful responses to each of my inquiries. Highly recommended.

MoonWrks

Jul 08, 2024 on Shopify

Customer service was a 10/10, they gives suggestions to better your website, while also helping you along the way

RiveryMFG

Jul 08, 2024 on Shopify

Excellent so far and the help team (Jamie) was awesome answering some questions I had about set up. I am a complete novice on web stuff so if I can make this work this easy then you can too.

Mr Cuddle

Jul 07, 2024 on Shopify

Greate and fast support! Really helpful. I chatted with Sam and he even gave me tipps how to improve my store! Definitly would recommend it!

Panda Nail Salon

Jul 06, 2024 on Shopify

App does what it says it does well. The UI is pretty intuitive and easy-to-follow. Also, shoutout to Sam from the support team. He was very helpful.

Black Horse Supplements

Jul 06, 2024 on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks again

For All Men

Jul 06, 2024 on Shopify

great and super friendly.. I expected some AI chatbot with no personality. but chatting with a real person, Sam, who I believe is real, was terrific.

jefc team

Jul 06, 2024 on Shopify

Thanks to the team. Very good application. Very quick support response and help as well. Thank you again. I am extremely satisfied.

Subhasons Sales

Jul 06, 2024 on Shopify

I will need more than many thanks but it is a really good experience to chat with you. I really appreciate your quick response & help.

Special Selected Products

Jul 06, 2024 on Shopify

very nice and easy to install with very helpful support team, "Sam". I highly recommend this app. Very nice. Thanks

Kings

Jul 05, 2024 on Shopify

Super good customer service and they were very kind. They even provided some tips along the way as well.

Bellacure

Jul 04, 2024 on Shopify

I have only just downloaded the app so yet to use it to see how it all works but so far customer service has been great very helpful thank you.

Marions Lebensfreude Shop

Jul 04, 2024 on Shopify

In my opinion it is the best Reviews App and it is free, that's great. Support is always fast and helpful. I recommend this app.

Wheelerz

Jul 03, 2024 on Shopify

The Tydal app is fantastic! Adrian from the support team was incredibly helpful and quickly resolved all my questions. The app is easy to use and packed with useful features. I highly recommend it to everyone!

GetLitVibz

Jul 02, 2024 on Shopify

Awesome Review app for start-up stores. They are very responsive and will help you with your store to the best of their knowledge. I appreciate their help, most especially Jamie for assisting me.

Moisture Mend®

Jul 02, 2024 on Shopify

I had a great experience. Sam was pleasant. He helped me set up the widgets and it was very quick. Now I am all set. I recommend trying TYDAL reviews.

All Mountain Sports

Jul 01, 2024 on Shopify

Love this app! Easy to use, AMAZING support and will give my shop reviews with ease. Highly recommend!

TailRings.com

Jun 29, 2024 on Shopify

Sam was tremendous help to me with getting this setup. I was stuck on just one aspect and he helped me get it straight.