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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Hellwood Outfitters

Jun 12, 2024  on Shopify

Absolutely fantastic app. Does everything you would want it to and then some. Tried many different review apps over the years but they all failed to provide exactly what I was looking either in terms of customisation or placement or ease of use and functionality, but this app was a breeze and integrates perfectly with my website. It is also worth mentioning that the customer support is absolutely first class. Very quick to respond (even though we are in different countries) and extremely helpful. Walked me through a number of different changes I wanted to make in real time via the chat function so couldn't really ask for more. Very pleased and more than happy to recommend to anyone looking for a review app.

ilumineight

Jun 11, 2024  on Shopify

Easy interface and customizable options even on the free plan. Speedy reply to my requests and inquiries via the online chat. Sam was very polite and extremely helpful. They even have a forum where you can make suggestions for improvements. Their customer support is A++ I would highly recommend this app. I hope to upgrade to the premium plan in the near future.

AL KHALIL REMEDIES

Jun 11, 2024  on Shopify

best in the business the service i got was crazy good out of 1 million stars i would rate this 1 trillion!

ketofoodstyle

Jun 11, 2024  on Shopify

Also bisher kann ich nur sagen dass der Customer Service sehr toll integriert ist und um zu starten hat man eigentlich immer eine kurze Conversation mit einem Mitarbeiter (in meinem Fall Sam). Ich kann nur sagen, tolle App, toller Service und sie ist sogar kostenlos!

prime picks

Jun 11, 2024  on Shopify

It was great time with Dear; Sam! He was providing so polite and problem solving; customer service. Liked him.

Still Suite

Jun 11, 2024  on Shopify

TYDAL is an above-and-beyond app that has customer service that over-performs. I recommend everyone to install this app. Jamie helped me set up custom CSS and without asking she removed the Powered by Tydal branding for free! I could not have asked for anything else!

Sarva Casa

Jun 10, 2024  on Shopify

I am still exploring the app, but an initial quick look seems great. The service by the support team is also amazing and quick.

CrazyGirl

Jun 10, 2024  on Shopify

This app is really, really great! It has the gallery feature I needed, can upload videos, and the customer support team is excellent, especially Sam. He patiently helped me resolve issues, and I'm very grateful to him. I rate this app 10 out of 10. Keep up the good work!

gussied up online

Jun 10, 2024  on Shopify

Customer service is great. App it's self is easy to navigate. Only negative thing to say, when looking at reviews that are left on products, it is sometimes frustrating. When you click on one review, it brings up an entirely different review and it is impossible to get to the intended review at times. Other than that glitch that needs working out, great app to have!

SHOPMORE

Jun 10, 2024  on Shopify

Superb no wrong words for this app and its team so quick to assist and added features for free. jamie did one awesome job.

Valsai

Jun 09, 2024  on Shopify

Thank you Sam!, your help was truly needed for beginner such as me, your knowledge and skills surely helped me get through all the problems!. great service provided, truly grateful. And thank you very much Jamie!, for fixing all issues in less time, truly admirable, this is a great review app and i highly recommend it for everyone starting out.

BOY OZU

Jun 09, 2024  on Shopify

so far so good. Jamie was super helpful helping me with a request and even went above and beyond to point out I'm missing a custom favicon for my website for a more polished look. Really appreciate it.

Top-Notch Gadget Collections

Jun 09, 2024  on Shopify

This is a good app, but I would suggest you look for reviews to automatically import from Ali Express, and Alibaba. That is crucial. Please think about that ASAP.

DK Design Gallerias

Jun 09, 2024  on Shopify

It was an awesome experience working with Sam. He was very efficient, professional and went beyond his call of duty to assist me. Sales and support service is what makes or breaks the deal for me. Tydal earned every one of those 5 stars.

Mechanical diy dealer

Jun 09, 2024  on Shopify

Une application incroyable! Une personnalisation énorme et une véritable équipe derrière très performante. Je recommande vivement. An amazing app! Huge customization and a real, very efficient team behind it. I highly recommend.

Sent-Oud

Jun 09, 2024  on Shopify

Application simple et efficace. Merci à Jamie, très réactive et gentille, qui m'a été d'une grande aide pour les paramétrages/

TB outdoor

Jun 09, 2024  on Shopify

Parfait, correspond tout à fait aux attentes d'un tel module ! Il manque peut-être la fonctionnalité de limiter le nombre de caractères de l'avis lorsque certains client sont très bavards !

Tokens Garden

Jun 08, 2024  on Shopify

Awesome chat support, love the fact that you can directly custom the css of the widget so it can completely match the design of your shop. Documentation is well done. Importing reviews works good but it stays in pending status if you try with more than ~50/100 reviews at once. Must-have features that I didn't find yet : - Translation feature, currently my shop can be in french with english buttons. - HTML editing to customize a bit more the widget. For a free app it's perfect.

Luxzeera

Jun 08, 2024  on Shopify

Jamie's support was exceptional! Their prompt and kind assistance truly stood out. They went above and beyond to resolve my issues quickly and efficiently. The app is also very intuitive and user-friendly. I'm incredibly grateful for their help and highly recommend their service.

RUSH BY KIRA

Jun 07, 2024  on Shopify

The tool didn't look good on my website at first, but Tydal's support was very responsive, and Jamie helped me with everything. She helped me with the code and did some custom UI/UX work like I requested. I hope the feature I requested comes soon, as it can help many ecommerce brands like ours. I wouldn't mind paying for it if the support is just like this and they keep on adding features to it.

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