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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Rowdy Ridge Inc.

Jun 29, 2024  on Shopify

Spoke with Sam about getting set up and he was so incredibly helpful! He was fast and super friendly with helping me understand the process and making sure I'm taken care of not only for right now but in the future as well. Wonderful customer service I will defiantly be staying with this app!

TERRApia

Jun 29, 2024  on Shopify

I never write reviews. but this is by far the best free app on shopify. I wish i could express how happy I am. This is the 5th app I download today. Only this one is fully customizable, easy to use & step up and 100 % no hidden costs!!! and the best of it all UNLIMITED <3 Live support is 5 stars too!!

Bongaroo Australia

Jun 29, 2024  on Shopify

Very friendly staff and took their time to add a snippet of code on my website completely free of charge.

Designer Candles By S&S

Jun 28, 2024  on Shopify

I've only just begun to use TYDAL but, So far a good app. Good features and customer service was quick and pleasant.

USA Sock

Jun 28, 2024  on Shopify

Jamie was extremely quick to help me. She even gave me some great advice to help my site. Please do not change anything. In today's world it is rare to find people that actually care about what they are doing. You have that, so do all you can to keep it.

Borcelle Tech

Jun 28, 2024  on Shopify

Jamie is very supportive. She helped me how to import reviews with CSV file by sending me a link of a video for me to learn. She's quick to answer my questions. Thank you Jamie for your support.

2-peace

Jun 27, 2024  on Shopify

It's a great review App for Shopify. Customer service is a fast add-on, and you can customize your reviews to grow sales initially. I strongly recommend this app to all startups and Shopify owners

ForeverGems_SA

Jun 26, 2024  on Shopify

Great app. Easy to install and the support is great. Please consider and option where reviews can automatically added to website.

Vaani

Jun 26, 2024  on Shopify

Hi Guys, writing this review after trying so many review apps but this is the one which you should give a try. It has all the things that others will charge good amount from you. Customer support was great specially Jamie who helped my to take correct steps to launch online store and also removed the branding which most likely customers don't like.

L-OVERS

Jun 26, 2024  on Shopify

Excellent app. Free and complete! And the customer service is responsive and friendly. I recommend !

Homemade Patisserie VU

Jun 26, 2024  on Shopify

I was surprise the service was very fast as a light of speed! Thank you Jamie and the entire team of Tydal for the great HELP i get and for the great service you provide to my new online store!! More than 5 stars you should get! Thank you for the professional assist and service! GREAT APP!! 100% Few minutes passed by, i got stuck by using the APP, Sam was there and very helpful with my questions. Thank you for the great efforts team! I appreciate the support and help!

Lauras Little Crafts

Jun 25, 2024  on Shopify

This app is a fantastic feature to any site. Easy to use and integrates seamlessly. Additionally the customer service and support is fantastic (Especially Jamie!). Couldn't recommend it enough.

Wednesday Haus

Jun 25, 2024  on Shopify

I would 1000% recommend this app: it's not only free but, easy and very fast to set up. The support team was very helpful, friendly and fast to respond to inquiries as well as helped with most of the set up process.

SUNZEAL

Jun 24, 2024  on Shopify

I wanted to take a moment to express my appreciation for your excellent service. Your team's prompt and effective assistance in resolving our issue was impressive. We are grateful for your professionalism and dedication.

826 & Co.

Jun 24, 2024  on Shopify

Sam was a pleasure to chat with and helped with more than the basic help I initially contacted you for. I am so glad I picked Tydal if this chat is an example of what it will be like to use your app.

TennisGlow

Jun 24, 2024  on Shopify

I have not tested everything out, so this review isn't fleshed, out, but my first impressions are wonderful! I'm surprised that it really is free.

Mafideng Shop

Jun 23, 2024  on Shopify

Jamie was so kind and help full. I really love this app. its a life saviour , Thanks for your nice app

CROSSxNAILS WearGood

Jun 23, 2024  on Shopify

I would like to give this app a billion stars they are so helpful easy supportive and they will help your store to get better

Coreskin

Jun 23, 2024  on Shopify

The support team helped my with all of my questions! The app looks great, the design is modern, is free! I really recommend this app!

Dede Duş

Jun 23, 2024  on Shopify

If there is any problem, they help immediately, so much help is not needed :) I would like to thank Sam especially for his help. I definitely recommend this app.

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