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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Rivo Reviews is a Shopify app designed to help merchants collect and showcase customer reviews, enhancing trust and sales. This review covers its features, pricing, and user experiences to help you decide if it’s the right fit for your store.

Reviews (4,479)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

The Hippie Hanger

Aug 09, 2024  on Shopify

This app is amazing. Appreciate that it's offered for free. Their support is incredible. Jamie helped resolve an issue with me and only took 5 minutes. You need this app for your store!

MySpyShy

Aug 09, 2024  on Shopify

In my opinion this is hands down the best review app out there, and it's completely free. Jamie from customer support went above and beyond to help me get set up. if any review app deserves more than 5 stars, it's this one.

Ayoob

Aug 08, 2024  on Shopify

Thank you to your team and especially to Jamie for replying to my message quickly and solving my problem

KirksBox

Aug 08, 2024  on Shopify

"I highly recommend the TYDAL Product Reviews App! It's been incredibly useful for gathering customer feedback directly on our product pages. The interface is user-friendly and integrates seamlessly with our store. Great support from the TYDAL team as well!" Thank You Jamie.

Sleepy Cub Store

Aug 08, 2024  on Shopify

Muy buen soporte tecnico, la verdad prefiero que sea un persona que un bot, es mas rapido la ayuda con el problema

NookingtonsCo

Aug 08, 2024  on Shopify

Their support is fantastic but I've gotta say, the layout/style is quite ugly and you can't customise anything to the point of making it look good You can of course custom CSS it but that's a lot of work and the premade CSS themes are really basic, it's a shame because if they had some modern and up to date themes baked into the customisation the app would be much better It's also directly tied to the product, if you want to also have a review slider/testimonial too you need another app just for that

Reinhard Frans

Aug 08, 2024  on Shopify

Amazing customer service. Jamie helped me out a ton. App seems great thus far. I hope Multilanguage will become a think, would then make this app probably the no.1 in my opinion

lugai

Aug 08, 2024  on Shopify

I would specially recommend anyone about this app. It's easy to install and the support team is always there to help you out wherever you are stuck. Great app. Eagerly waiting for more updates.

Ink & Blur

Aug 08, 2024  on Shopify

This app is incredible, can't believe It's free, plus these guys are super helpful and reply within seconds!! Definitely recommend!!

Needs You

Aug 07, 2024  on Shopify

Best not because of the product although it's best too but what makes them stand apart is best customer support.

Pokar Mart

Aug 07, 2024  on Shopify

Exceptional Customer Service by Jamie Jamie provided outstanding customer service during my recent interaction. They were extremely knowledgeable, patient, and went above and beyond to ensure all my queries were addressed promptly. Jamie's professionalism and friendly demeanor made the entire process smooth and stress-free. Their guidance was clear and helpful, making it easy for me to understand and implement the solutions provided. I am thoroughly impressed with the level of support I received and would highly recommend Jamie to anyone in need of assistance. Keep up the great work, Jamie!

KHAIRNOVA

Aug 07, 2024  on Shopify

The app itself looks so good and very easy to use! I contacted the customer service team and Sam was very helpful and assisted me so quickly! I really appreciate the efficiency!

JLM Store

Aug 06, 2024  on Shopify

Wow Wow Wow. I was very unhappy with myself because I couldn't figure out how to make this app work. God sent me a patient Angel name Jamie. She was very nice and calm with me. She sent me every notes to help me understand what I needed to do.. After spending almost an hour with me she went in and looked to see what I was doing wrong. I'm telling you never lose Jamie. They don't make customer service reps like this anymore. I owe her everything. Jamie, thanks for sharing your greatness with me.

Fahrenheit-X

Aug 06, 2024  on Shopify

Really good app to use in my store and customer support very active and supportive. Would definitely reccomend using the app in your store... Thanks so much!! :)

StingMasterQuell

Aug 06, 2024  on Shopify

I've had an excellent experience using the TYDAL Product Reviews App. It's incredibly user-friendly and has significantly boosted the credibility of my store. The seamless integration with my Shopify store allowed me to effortlessly display customer reviews, which has helped in building trust with potential buyers. The customization options are fantastic, enabling me to match the review widget perfectly with my store's design. The support team has been responsive and helpful, addressing any questions I had promptly. Overall, this app has been a game-changer for my eCommerce business, and I highly recommend it to anyone looking to enhance their store's reputation with authentic customer feedback

Jill McKeever

Aug 06, 2024  on Shopify

Tydel support team is immediately ready to help out upon installing. Go ahead and engage with their chat box. You will not be alone setting up the app. Jamie was friendly and helpful. I felt like I had my own personal admin taking care of the boring bits while I played with placing the widget on my product page theme. The widget is clean, simple, and melts right into the theme design. So far, so good. I’m looking forward to watching how well it performs. Thanks Tydel team!

Socar Chemical

Aug 06, 2024  on Shopify

Our experience so far has been great. Adrian from customer service was very responsive and helpful. Highly recommended.

KAWEYEII

Aug 06, 2024  on Shopify

The app is amazing and the customer service is exceptional. Adrian was extremely helpful at helping me setup and even went out of his way to offer vip features for the cost of nothing :) Will be sticking with this app for a long time

Nullprozente alkoholfrei

Aug 05, 2024  on Shopify

Einfach zu installieren und auch direkt Support erhalten. Ich muss schauen wie es sich auf den Speed der Seite auswirkt.

HOT BELLY PICKLES

Aug 05, 2024  on Shopify

would highly recommend, they are there to help you through it all. Communication is great, the app is great - it does everything you need it to do!

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