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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Mr. Nargila

Jul 30, 2024  on Shopify

The app is great, I recommend it to everyone! Of all the apps I've tested for reviews - it's the best. In addition, they also have an excellent team, Jamie helped me a lot on several issues in a few minutes, with kindness and care, I thank her very much. Thank you very much, great app and team!

Bongaroo Australia

Jul 30, 2024  on Shopify

Jamie on the support team is an absolute g please pay her more money please. Greatest customer service operative I have seen in 30 years of existence. Unbelievable stuff! Love the app as well.

RegalDeskDeco

Jul 30, 2024  on Shopify

Fantastic experience with the TYDAL! The interface was intuitive and easy to navigate. I appreciated how quickly the support team, addressed my queries and solved my issue. Overall, it’s a great tool for managing and showcasing product reviews. Highly recommend!

Strong ARM Solutions

Jul 30, 2024  on Shopify

I can't fault the app so far. It works seamlessly without much setup. Sam's customer service was exceptional. Thank you for a great experience!

HairEtc

Jul 30, 2024  on Shopify

Very easy to use for my customers and for myself. Have collected many reviews effortless for my store which has helped gain credibility for my store. The support is also very good and helpful. Very impressed for a free app.

The HandyMug

Jul 22, 2024  on Shopify

very good product review app. And helping team was really great! My experience of talking to Sam{Helping expert} was very good. He was very supportive. Helping team quickly replies you which is the best part.

Hasibify

Jul 22, 2024  on Shopify

Tydal is a game-changer for note-taking! The app is intuitive, efficient, and packed with useful features. Plus, the customer service is outstanding – Jamie went above and beyond to help me. Highly recommended!

Arkas

Jul 21, 2024  on Shopify

Had an absolutely great experience with the app and staff. The staff were very cooperative and kind.

Echo's Secrets

Jul 21, 2024  on Shopify

App is good, exactly what I needed (mostly the grid-styled reviews). Jamie on the support team was amazing in helping with an issue we had and they need a RAISE

Blumes

Jul 19, 2024  on Shopify

I appreciate the efforts and quick replies to my concerns. My concern was handled by a support named, Jamie. She was really abe to solve my queries.

Zona FIT

Jul 18, 2024  on Shopify

Tuve errores con la importación de las reviews desde woo, pero soporte (Adrian) me solucionó y me enseñó a solucionar el error, recomendada esta app. I had errors with the import of the reviews from woo, but support (Adrian) solved me and taught me how to solve the error, this application is recommended

Aroma Zenn

Jul 18, 2024  on Shopify

I really liked TYDAL after trying many apps that allow me put reviews on my website. Highly recommended and it does the job and totally for free which is amazing specially for a new store. The customer service is really helpful and nice I contacted Sam.

rotta.ca

Jul 17, 2024  on Shopify

They have a truly excellent app and excellent customer service. They are both fun and incredibly kind and helpful. Thank you very much, especially my thanks to Jamie.

TERRApia

Jul 17, 2024  on Shopify

Happy at first easy to set up. After 3 weeks all I can say is I'm disappointed. the only feature of app is to leave a review on the website products. I have escalated that to the team as it seems impossible to upload reviews. 3 weeks pass by and they still trying to fix the issue... no progress .

Printed24

Jul 16, 2024  on Shopify

Ive been using this app only for a few minutes and it was all fast and i even had help by a worker from there

FOREVER FLOWERS

Jul 15, 2024  on Shopify

great customer service, easy app to install. was able to translate into any language. would recommend A++

PRESSIE - Faux ongles 3D stylés

Jul 15, 2024  on Shopify

this is the best app for reviews! it's clear, concise and their support is TOP NOTCH ! yeah, you know that most of the stores got it, but still! theirs is one of the best support i ever had to deal with and they go above & beyond to please you & listen to your needs_! recommend 100% !!! (Jamie you're the best)

flexivari.

Jul 14, 2024  on Shopify

TYDAL is a fantastic review app for Shopify. It's easy to use and packed with great features that have boosted my store's credibility. The support team is exceptional—Sam, in particular, was incredibly helpful and responsive. Highly recommend TYDAL and their top-notch support!

BlissDen

Jul 14, 2024  on Shopify

The app works really well, and the widgets are super easy to use and looks good on your website. Also, Sam helped me in clearing all my doubts and issues related to the pp and also helped me in understanding the procedure of the review's system. Love the app. And thanks Sam!

Sk Prime Products

Jul 14, 2024  on Shopify

"Your incredible support has been a game-changer for my online business. Jamie Conway talent and dedication shine brightly, making a profound impact. Thank you for being such an amazing to james and also their team members"

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