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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Aksesuar Cehennemi

Aug 14, 2024  on Shopify

Jamie, the supporter, was so helpful. That's a wonderful and so effective app. Appreciate all of the team!!!

Malvern Valley Liquor

Aug 13, 2024  on Shopify

Perfect experience with this app, really good functions provided, and the support team Jamie is really nice and helpful.

Tyler Butterworth

Aug 13, 2024  on Shopify

Support is awesome, even showing me somthing I missed in my store that had nothing to do with their app.

Hocus Crocus Crystals & Creations

Aug 13, 2024  on Shopify

So far I’m sad that I can’t praise this company more than the 5 stars shopify allow. Personally I’d give them 100 stars if I could! I’m a complete noob to the wonderful world of website design and Jamie at Tydal has walked me through more things that have nothing to do with this app whilst helping me actually set the app up. She’s been friendly and reassuring, answered all my questions and never once pressured me to buy anything at all which is really important to me as a lot of businesses on here try to do just that. We’ve set up emails and discounts, sorted the reviews and all that’s in between and I’m so grateful for her and of course all the team for being so amazing and being so good at what they do which is creating an easy to navigate app. I’m now off to set up their rewards program too as I’m so impressed by their work! Keep up the good work guys! You definitely deserve more than 5 stars!

Solo Io

Aug 13, 2024  on Shopify

Perfect addition to our website, the customer service team is very friendly and useful thank to everyone who has shared in this app!

Arkive Apparel

Aug 13, 2024  on Shopify

TYDAL, Easy to install and an awesome support team. I highly recommend this app. Download yours! -Adrian and TYDAL Team

Angy Paws

Aug 13, 2024  on Shopify

Tydal has a great little review app which helps my customers give honest feedback about our gear. The ability for them to post photos is very popular. Very helpful support team too.

Gennz Clothing

Aug 12, 2024  on Shopify

best app and absolutely free that is amazing, what else anyone would want more than this, just superb service and amazingly integration of this review tool in our website.

ArcZeal Designs

Aug 12, 2024  on Shopify

TYDAL offers excellent customer support to assist with any setup or troubleshooting needs. Jamie was great at getting everything set up. Overall a great app so far I really like the look on my site.

SGM Design Lab

Aug 11, 2024  on Shopify

Encountered some issues with star reviews being displayed in product collections. Contacted support and within minutes I was connected with Sam. Sam was able to address my issue as well as optimize other components in no time. Very pleased with the support experience and app functionality. Highly Recommend!

Love and Wood

Aug 10, 2024  on Shopify

So happy with this app! Customer service is hands down the best. Very helpful and easy to use. I definitely recommend this app for reviews

Qohyrah

Aug 10, 2024  on Shopify

Very easy to set up and use. The support team (Sam) is a great value to the team, efficient and helpful. Impressed by the app. Met all my needs and does not have unnecessary gatekeeping

SpeciGo

Aug 09, 2024  on Shopify

Sam was really helpful, not only he helped me with what I asked for, but also suggested some additional things... He was very friendly. Thanks again.

The Hippie Hanger

Aug 09, 2024  on Shopify

This app is amazing. Appreciate that it's offered for free. Their support is incredible. Jamie helped resolve an issue with me and only took 5 minutes. You need this app for your store!

MySpyShy

Aug 09, 2024  on Shopify

In my opinion this is hands down the best review app out there, and it's completely free. Jamie from customer support went above and beyond to help me get set up. if any review app deserves more than 5 stars, it's this one.

Ayoob

Aug 08, 2024  on Shopify

Thank you to your team and especially to Jamie for replying to my message quickly and solving my problem

KirksBox

Aug 08, 2024  on Shopify

"I highly recommend the TYDAL Product Reviews App! It's been incredibly useful for gathering customer feedback directly on our product pages. The interface is user-friendly and integrates seamlessly with our store. Great support from the TYDAL team as well!" Thank You Jamie.

Sleepy Cub Store

Aug 08, 2024  on Shopify

Muy buen soporte tecnico, la verdad prefiero que sea un persona que un bot, es mas rapido la ayuda con el problema

NookingtonsCo

Aug 08, 2024  on Shopify

Their support is fantastic but I've gotta say, the layout/style is quite ugly and you can't customise anything to the point of making it look good You can of course custom CSS it but that's a lot of work and the premade CSS themes are really basic, it's a shame because if they had some modern and up to date themes baked into the customisation the app would be much better It's also directly tied to the product, if you want to also have a review slider/testimonial too you need another app just for that

Reinhard Frans

Aug 08, 2024  on Shopify

Amazing customer service. Jamie helped me out a ton. App seems great thus far. I hope Multilanguage will become a think, would then make this app probably the no.1 in my opinion

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