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Customer reviews: TYDAL Product Reviews App

Develop by TYDAL

Reviews (4,267)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants using the "TYDAL Product Reviews App" is overwhelmingly positive. The app is praised for its simplicity, user-friendly interface, and robust features that seamlessly integrate with Shopify, helping merchants effectively gather and manage product reviews. Users express high satisfaction with the cost-effectiveness of the app, highlighting its many free features. The customer service, particularly from team members like Jamie, Sam, and Adrian, is frequently commended for their promptness, friendliness, and willingness to go beyond standard support.

Key Strengths

  • Exceptional customer service with prompt, friendly, and detailed assistance from staff.
  • Ease of setup and use, particularly for beginners.
  • Cost-effectiveness with many features available for free.
  • Extensive customization options that blend well with existing store themes.
  • Effective features like automated review requests, review moderation, and photo reviews.
  • Seamless integration with Shopify, enhancing customer trust and conversion rates.

Common Concerns

  • Some users mentioned the lack of ability to send review emails to orders placed before app installation.
  • There is an expressed desire for additional enhancements, indicating that while current features are strong, merchants are eager for continuous improvement.

Final Thoughts

Overall, the "TYDAL Product Reviews App" is well-received among merchants, particularly for its user-friendly approach and excellent customer support. While there are minor areas for improvement, the app continues to meet the needs of many users, providing a reliable platform for collecting and leveraging customer feedback. The strong backing of an attentive support team adds to its appeal, making it a recommended choice for both new and established store owners seeking a comprehensive review solution.

Carissimi Bedding

Aug 25, 2024  on Shopify

The app itself simple and easy to use! You don't need to have professional knowledge to create what you want. Anyway, great and quick support is there all the time. (Overall first response was in 20 seconds for my questions!) By the way special thanks goes to Sam! Great work TYDAL Team! Keep it up. Can not wait to see your future products...

Shoes Criminal

Aug 25, 2024  on Shopify

app is a bit hard to configure , with not so much features as other apps but its free and with very good customer support i got help from Jamie and she did a lot for me and even a custom css and she helped for 3 hours, best customer service ever had, app has much to improve but a lot of potential very satisfied from the app and the customer service and ** Jamie** should get a promote and a raise

NOX-ON Shop

Aug 25, 2024  on Shopify

Eenvoudig te installeren en aan te passen aan je webshop. Tot nu toe geen problemen tegen gekomen. Erg tevreden tot nu toe.

NetEase Store

Aug 25, 2024  on Shopify

Adrian was super helpful! The app seems very promising, we are just trying it out and so far has the tools we were looking for.

The GF Lolly Co.

Aug 24, 2024  on Shopify

- Customer Service was available immediately - Verification was fast and easy - The app is easily configurable - And it's free!?!? Shoutout to Support: - Jamie: She is welcoming and very friendly - Adrian: He helped me out so quickly when I needed assistance with some styling code

Eliot Shops

Aug 24, 2024  on Shopify

User-friendly App. It takes less than 5 minutes to set it up and activate. Great customer service, quick responses, and help in less than 10 seconds. I recommend this app with a great team, especially Sam, who helped me a lot.

Fit Fury Fitness

Aug 24, 2024  on Shopify

Outstanding help from Sam. They responded exceptionally quick to any questions and help that I needed. I highly recommend their service.

Designs by SNK

Aug 23, 2024  on Shopify

Just starting out it is very easy and great. Jamie was exceptional with Customer Support. She set me up so it can be used right away and helped me navigate the app to use to its full potential. I highly recommend this APP to everyone to use! Jamie even helped me import my reviews from my old APP and was exceptional. Thank you for all your help!

Essential Decants

Aug 23, 2024  on Shopify

An amazing and easy to use application, what more could you ask for? A true work of art and how it looks, simply AMAZING. 10 out of 10 The helping service is amazing and very friendly too. THANKS to James to be helping me all the time. <3

Get Trypt

Aug 23, 2024  on Shopify

Great, simple, easy to use but extremely powerful. Highly automated and reels in reviews constantly!

Creating for peques

Aug 22, 2024  on Shopify

Customer service was quick, and they guided me step by step to resolve my questions. I really like the app.

THE STORINO

Aug 21, 2024  on Shopify

a very beautiful app and a very helpful team, I want to thank Mr Sam and I wanna tell you I love you bro you're so kind

Pet Life Matters Too

Aug 21, 2024  on Shopify

very helpful app! the support team was very great. (Jamie) helped me a lot and was very friendly I would recommend this app 100%!

Satora

Aug 21, 2024  on Shopify

Had a great experience so far! The support staff Jamie is very helpful and the entire expeirence has been good. I recommend this.

Memories Painted

Aug 21, 2024  on Shopify

Just installed the app and it looks really nice and quite easy to navigate. Very efficient and helpful customer support, thank you Sam.

The Bloomsly-phone cases

Aug 21, 2024  on Shopify

The only thing that comes to mind is a big WOW! I chatted with Jamie and one, she helped me very quickly and two, she advised me on a few things regarding my store and gave me some really motivating words. Thank you from the bottom of my heart!

1POCODETODO

Aug 21, 2024  on Shopify

Application with a big heart since it is free, it helps me a lot on my website so that my products can reach their sales. I hope it continues like this, it is totally configurable and customizable, it is a pleasure to have this application.

northernprimesupply

Aug 21, 2024  on Shopify

I would recommend this app to any online business, It has all the options me and my customers need in making reviews.

Digital Dragons

Aug 20, 2024  on Shopify

Simple, straightforward and very essential to your shop. Lots of important features that will elevate you to the next level. Recommend., Also appreciate Jamie for helping me out she was very cool to work with.

Bulderi

Aug 20, 2024  on Shopify

Other apps charge as much as Shopify's monthly fee for a few features. No need for that! We just started working with them and we are very pleased. Easy organization, clean management and many features for free is a great advantage. Thank you.

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