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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,191)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Snakehive UK

Oct 02, 2024  on Shopify

Sakib was very quick to respond and was very friendly. Unfortunately the app does not support the feature i was hoping for but he let me know the information would be forwarded to the relevant people for investigation in the future. Thank you Sakib!

MyDesignglas

Oct 02, 2024  on Shopify

Really good app with a lot of functionalities. The support can explain everything to you super clear and super fast. the price for what you get is nothing

Small Stuff Accessories

Oct 02, 2024  on Shopify

We are new to the App and still setting it up, but the support team have been brilliant and are questions (lots of them) were answered quickly and really well with imagery and often further suggestions to help. Based on this would highly recommend them.

Rugs R Us

Oct 02, 2024  on Shopify

Incredible app. Just what I have been looking for. Special shout out to Muhtasim for helping me set up my products.

LaneLove Paper Co.

Sep 29, 2024  on Shopify

This app works so well for making our products customizable for our shoppers. Anytime we have had any questions about how to make it work for us, they respond within minutes with a solution and help us fix it. I have never received better customer service!!! Highly recommend!!!

Rideawaits

Sep 29, 2024  on Shopify

Quick response and support me a lot. This app is easy to use and has enough features that I need. Thank you. Recommendation Personalization App.

Jewel Junkie Curaçao

Sep 29, 2024  on Shopify

Absolutely love this app. It is actually easy + great functionality. I had some questions though and was helped with patience and accuracy. Thank you!

Crazy Neon

Sep 25, 2024  on Shopify

I just wanted to take a moment to express my heartfelt appreciation for muhtasin mahir. Your unwavering dedication and exceptional support make a significant difference in our success. Whether it’s troubleshooting issues, answering queries, or going the extra mile for our clients

Eigen Fifa Kaart

Sep 23, 2024  on Shopify

Perfect App. Perfect customer service! If we want to do some changes regarding styling and designing they are very helpful! Great company and people to work with!

CarveOn

Sep 18, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing App and Outstanding Support! We’ve been using Product Personalizer for a while now, and it’s been a game-changer for our store. The app is incredibly versatile and perfect for offering customisation options to our customers. We recently encountered a technical issue, but the support team was quick to assist us. A special shoutout to Muhtasim, who went above and beyond to solve the problem. His responsiveness and attention to detail were fantastic, and he ensured everything was running smoothly again in no time. Highly recommend this app, not just for its features but also for the top-notch customer service!

Stocking Factory

Sep 18, 2024  on Shopify

I have been using Zepto for years and highly recommend it 1) ease of implementation across many products as customization can be saved into templates that are then applied to other similar products 2) super flexible so just about anything can be customized and Excellent - responsive and over and beyond support team who has helped with actual solutions to any issues within hours.

to.bcustom

Sep 15, 2024  on Shopify

Fantastic team. They are incredibly fast with their support and help with all questions. Without their assistance, it would have been impossible to succeed.

Old Siller

Sep 11, 2024  on Shopify

Zepto is indeed the best customization app I have worked with on Shopify. It offers several different options, providing a pleasant and easy-to-navigate layout for customers. The support is great as well, highly recommend it! 10/10!

NameSigns.com

Sep 11, 2024  on Shopify

Absolute worst customer service. Product does not work right and they refuse to remotely help. They ask the same questions repeatedly and take hours to respond. Find something else your wasting your time with this app.

soulbottles

Sep 11, 2024  on Shopify

Funktioniert für unsere Bedarfe perfekt und der Support ist sowohl via Mail als auch Chat wirklich bemüht und superschnell. Für uns intuitiver nutzbar, als manch andere App in dem Bereich.

Robin Hat

Sep 01, 2024  on Shopify

The product customization is super easy and works great. The customer service is brutal, it's the best program I've tried!

Somethingcharm

Sep 01, 2024  on Shopify

I alway have a live chat and alway talk with the same person "Rakib" he is very helpful and help me a lot,fast service and the app is easy to use . thank you so much

MEDSTILLO

Aug 31, 2024  on Shopify

O suporte tem sido maravilhoso desde o começo. A equipe está 100% disposta a resolver qualquer problema. Eu estou adorando a experiência!

Etch Workz

Aug 29, 2024  on Shopify

Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.

Jammin Threads

Aug 29, 2024  on Shopify

This app is amazing. I've tried a few others and this is very user-friendly. Support is very responsive and helpful

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