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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,191)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

BOOWIE

Jan 20, 2025  on Shopify

Aplicación estupenda para dar opciones de personalización, y la atención al cliente maravillosa ya que responden enseguida y muy atentamente

Laser Cut Blanks

Jan 16, 2025  on Shopify

This is by far the best app if you need extra personalisation and variants for your website. Its so easy to use, effective and the customer service is A+.

Enammo

Jan 15, 2025  on Shopify

Great and easy to understand app, i made exactly what i needed with a little help from the support team who helped me in the next moment i asked! Thanks!

Featherlings

Jan 14, 2025  on Shopify

Support is incredible! There are a few things that can cause limitations, but for the price it really is the best one. I have been through every app like this there is.. This is the one to use. Moving 412 products away from the most popular one that has caused me so much damage financially with bugs and no support. Thank you Zepto! see it working on my store for personalised jewellery and ashes jewellery www.featherlings.co.uk

Essentialbag

Jan 12, 2025  on Shopify

10/10 app and support, especially Nazirul is the perfect support for any case. Thanks again for the help. It was a smooth communication, replies within less than an hour. All in all perfect. Can highly recommend this app for personalization and custom solutions as well. 10/10 app and support, especially Nazirul is the perfect support for any case. Thanks again for the help. It was a smooth communication, replies within less than an hour. All in all perfect. Can highly recommend this app for personalization and custom solutions as well.

milove.es

Jan 12, 2025  on Shopify

The app is easy to understand and very useful. Support is great, very personalized and they are helping hand on hand with you until you have it configured as you like. Highly recommended!

Exceptional

Jan 05, 2025  on Shopify

Sehr gute App mit hervorragendem, schnellen und zielgerichtetem Support. Gewünschte Anpassungen wurde direkt umgesetzt oder mir sofort den passenden Code genannt. Kann ich sehr empfehlen.

HHoTface

Jan 01, 2025  on Shopify

Works as intended, and it's easy to use aswell. The support team answers within 1-2 minutes, and they always get our questions resolved. I highly recommend this app for anyone who is looking to offer product customization without breaking the bank.

Nyte Nyte Baby

Dec 31, 2024  on Shopify

I used this app to personalize my product, and my experience has been excellent. The support team is always available and ready to assist whenever needed. Highly recommended!

it's sew juju, llc.

Dec 30, 2024  on Shopify

Rakib, at Zepto Product Personalizer, helped us understand what some of the options were when setting up the templates for the Personalizer. We love the application and has our shop more functional and customer friendly on Customized Stuffed Animals I embroider, not POD products! Thank you for your assistance! JuJu, owner it's sew juju, llc.

Custom Crafting Alliance, LLC

Dec 30, 2024  on Shopify

The product support is outstanding. Sakib resolved my issues quickly and was very professional. I highly recommend this Add-on for any Shopify store that needs to customize products.

Neonwale

Dec 20, 2024  on Shopify

I recently started using the Zepto Personalizer app, and initially it can be overwhelming! But the service is excellent, and their support staff has been extremely helpful, answering all my questions quickly and professionally. Special shoutout to Rakib. It’s been a great experience so far, and I’m excited to explore more features!

lmr tackle

Dec 18, 2024  on Shopify

Customer service team is super fast to respond at all times of the day and will have answers to any question you have great job!

grafikkult.de

Dec 16, 2024  on Shopify

Absolutely outstanding customer support! I am truly impressed by how quickly and professionally my issue was handled. Not only was my concern understood, but the solution was explained clearly and effectively. The team went above and beyond to find a suitable fix, which shows real dedication! On top of that, the app itself is fantastic and works perfectly for my needs. A huge thank you to the support team for their patience and expertise. I’m more than satisfied and will gladly recommend both the app and the service. Simply top-notch!

Craftsman Golf

Dec 15, 2024  on Shopify

The Zepto Product Personalizer is absolutely good. Muhtasim was so helpful and patient to anwer the questions, the problem is perfectly sloved. Thank you so much. Recommend!

EMBER COLOMBIA

Dec 06, 2024  on Shopify

The app does exactly its job. what else do you need? Also the support is fast and effective in solving any issue.

Miss Monogram

Dec 05, 2024  on Shopify

We use it for multiple personalisation options like font, colour and emojis. We especially wanted the preview option so customers get a better idea of what each option will look like on their chosen product. Variation options in spotify product alone didn't give us enough variables. I had this app installed and set up by a developer with my graphic designer, so I have no idea how the ins and outs work. Which is why I shouldn't have tried to change anything!! I broke my entire website with a couple of deletes and saves. The support team were there RIGHT away to save the day. Not only did the find the errors I had made but Rakhib was so patient with me while I sent multiple loom recordings to make sure I understand how to create templates, assets and everything in between. I will now get to spend the rest of the night fixing the problems I made but at least they will be set up correctly this time. We have been blown away with the service. The back end is VERY easy to navigate around. Highly recommend Zepto.

Groovy Girl Gifts

Dec 03, 2024  on Shopify

Rakib was so incredibly helpful. His response time was extremely quick, and he even sent me a loom video explanation where he actually spoke and explained something to me (have never had customer support for any other app do that before) and it made the response much easier to understand. Even after sharing an article for reference he still thoroughly explained the answers to all of my follow up questions. Awesome service, and though I am not sure if there is a solution to the issue I inquired about, I'm very satisfied with the level of customer support received!

Mijn winkel

Nov 23, 2024  on Shopify

the guys of Zepto are very helpfull and frequently support me when customizing the app for our business needs.

Custom

Nov 22, 2024  on Shopify

The Zepto Product Personalizer App is super suitable for customized needs, and the customer service is very very good, i have many questions, and they are patient help solved all. Recommended!

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