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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (897)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Dear.U

Jun 10, 2025  on Shopify

Manchetknopen.com

Jun 10, 2025  on Shopify

We gebruiken deze app al meerdere jaren en zijn er nog steeds heel tevreden over. Onlangs wilde ik een kleine verbetering bewerkstelligen, maar kreeg het niet voor elkaar bij de instellingen. We kregen direct technische ondersteuning waar we heel dankbaar voor zijn.

TuffSport.com

Jun 05, 2025  on Shopify

It's complicate when setting up but once everything is set, it's works great.

Pictura

Jun 03, 2025  on Shopify

Good app and service

Dedicated Outfitters

Jun 03, 2025  on Shopify

Easy to use. Quick to respond and fix any questions/concerns.

TQ Furniture Soft Play

Jun 02, 2025  on Shopify

Buena experiencia excelente atención al cliente

Till

Jun 01, 2025  on Shopify

Zepto have been very helpful in showing me how to use all of the tools to the best of my ability. The customer service is second to none, tailored and educational. I look forward to be to give my customers a little personalised touch of magic that I could not have done without Zepto. I also want to say a massive thank you to Muhtasim Mahir as he has been the greatest help to me and my customisation experience. Zepto have really helped me to deliver the best personalised customisation tools to my customers and without there help I do not know where my business would be. I recommend this app to anyone who is looking to enter the personalised gifts industry as they will truly help you to add that personal touch to your business for the ultimate customer and personalisation experience.

STOKES INTERNATIONAL

May 31, 2025  on Shopify

Really like how this app is working especially on the new Horizon themes...also great support

Solis Charm

May 27, 2025  on Shopify

The customer services is helpful

Forged Filament

May 26, 2025  on Shopify

Muhtasim helped me straight away and sorted my issue! Fantastic app and customer service!

Loosid Sober Shop

May 23, 2025  on Shopify

Love the app it saves us a lot of time and the support team is great every time I have a problem or have a ? support quickly helps me out and the app is very easy to use.

Mon Adresse Civique

May 22, 2025  on Shopify

Depuis très longtemps que je cherche à offrir la possibilité à nos clients de visualiser leur produit! J'ai enfin trouvé!!! Le service est exceptionnel et très réactif. Il est facile de parler à quelqu'un presque qu'en tout temps! Les gars sont ouverts aux commentaires et cherchent à améliorer leur service et trouvent des solutions. On sent qu'il veulent vraiment nous aider. L'application pourrait être un peu plus usefriendly mais une fois que l'on comprend ça va bien. Ça vaut la peine de s'investir à apprendre! I've been looking for a way to let our customers visualize their product for so long — and I finally found it!!! ------- The service is exceptional and super responsive. It's easy to get in touch with someone almost anytime! The team is open to feedback, always looking to improve, and quick to find solutions. You can really tell they genuinely want to help. The app could be a bit more user-friendly, but once you get the hang of it, it works great. Totally worth investing the time to learn!

Laser Traditions Engraving & Gift

May 21, 2025  on Shopify

We love using Zepto, so many options and variable that suite our store perfectly. We've used it on the theme "Dawn" and just recently switched to a paid theme called "Divine" and everything worked great through the switch. Fast support when a question was asked as well!

Authenticaa

May 16, 2025  on Shopify

So far, I'm pretty impressed with all the possibilities, price and ease of use. I had a couple of issues, one related to another third party app that was causing problems with the cart and another one that was just a simple fix in my own settings. Each time though, I was helped within 24 hours.

kris nations

May 15, 2025  on Shopify

We have been happy with the app for about a year now. We had some issues with adding the app to our new, updated theme and the support team fixed it quickly for us. They are very responsive and helpful. We had another question about the app several months later and their customer service team took the extra time to record a video explaining the issue so we could better understand and fix future issues ourselves. We are very happy with the app and their stellar customer service. Thank you!

Loukadesign

May 14, 2025  on Shopify

Geweldige app, de support is echt super. Ik had een probleempje, Deze werd binnen een half uur opgelost!

Davson Sales

May 14, 2025  on Shopify

Excellent customer service, awaiting the chat info with images for helping us in the future. Very patient and able to assist with everything as we learn the process. Thank you so Much

Till

May 14, 2025  on Shopify

Zepto have been very helpful in showing me how to use all of the tools to the best of my ability. The customer service is second to none, tailored and educational. I look forward to be to give my customers a little personalised touch of magic that I could not have done without Zepto

Theoni

May 13, 2025  on Shopify

It works good

BirdieBox

May 13, 2025  on Shopify

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