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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (916)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Winston Nash

Aug 31, 2025  on Shopify

I love this app and the support team! They always provide through help, are easy to understand and timely in their responses. The app is amazing. Thank you for making such a great product and for having such A+++++ support!

Whyte Scrubs

Aug 30, 2025  on Shopify

Amazing app and exceptional support. They are always very helpful with any demand. Thanks guys !

Divine Official

Aug 30, 2025  on Shopify

Very helpful. Straight to the point and kind attitude.

SELO

Aug 28, 2025  on Shopify

very helpful , they respond very fast at any circumstances that you might have

MadCoconut

Aug 28, 2025  on Shopify

the customer support agents are very helpful

Lá Na Villa Ateliê de Encadernação

Aug 28, 2025  on Shopify

o App é fantástico bom para produtos personalizados e o suporte é excelente!!

Juna Fae

Aug 28, 2025  on Shopify

Excellent customer service in case of any issues! Highly recommend!

Modified Tot

Aug 27, 2025  on Shopify

I love this app! It works perfectly displaying personalization on my custom products. Support has been very prompt when I ask for help customizing the look in my shop. Would recommend!

Devils Hockey Shop

Aug 26, 2025  on Shopify

Shaily's

Aug 26, 2025  on Shopify

Dieser Mann war super nett und konnte mir sofort weiterhelfen!

Tekmelik

Aug 26, 2025  on Shopify

Rakib was the best helper. Thanks You Rakib

My Store

Aug 25, 2025  on Shopify

Zepto Product Personalizer has by far been the best customization app to use that I have tested for my store. After watching all of the tutorials I was stuck on one hang up because I had originally set up a customization feature wrong so I reached out to customer support. They replied quickly, and even made a video tutorial explaining how to do what I was trying to do. Extremely helpful! I have chosen to go with this app for my customization needs on my Shopify store as it has been a much smoother process than the rest of the apps that I tried and has exceeded my expectations.

Canoodle Company

Aug 25, 2025  on Shopify

I've tried so many apps with so much promise but no delivery, this is the first app that actually works and I am extremely satisfied with the customer support!

LILA N BERRY

Aug 25, 2025  on Shopify

Very responsive and helpful support team. They quickly identified and fixed my issue. Highly recommend this app!

Fire Sign Pros

Aug 25, 2025  on Shopify

Strong app with a lot of capabilities. Tech support is very responsive and knowledgeable. The only real limitations (at the time of this review) is that once added to cart, personalized items cannot be modified meaning if you make a mistake, you have to delete and start over. They also cannot be "used as a template" to create another item from the cart when making multiple items containing slight modifications to the personalization. Those two features would make this a 6 star app! Otherwise a solid option to add personalization to your website!

riffraffpets

Aug 25, 2025  on Shopify

Santorini Bisutería

Aug 21, 2025  on Shopify

Es super buena la app permite buen uso e integracion si no tienes conocimientos, el equipo de soporte te resuelve cualquier duda y te guia a traves de cada paso

Oil Bar by Ryze

Aug 21, 2025  on Shopify

I had Nazirul as my support person, and honestly, he was amazing. He was so patient and really took the time to walk me through everything step by step. The team got back to me quickly, sent over videos, and made sure I understood what to do. What I really appreciated was that Nazirul didn’t just fix things for me—he also showed me how I could handle some of the smaller fixes myself. And when it came to the bigger issue, he jumped right in and got it resolved. The app itself is also great—super easy to use and exactly what I was looking for. But what really stands out for me is the customer support. Not every app has this kind of care behind it, and that honestly makes all the difference. It feels like they truly want you to succeed.

MisionPet

Aug 21, 2025  on Shopify

excelente y el servicio al cliente increible

Legends Geek

Aug 20, 2025  on Shopify

Suporte eficiente e rápido no atendimento ao cliente.

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