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Customer reviews: Zepto Product Personalizer

Develop by Shopify

The Shopify Product Personalizer app helps merchants offer customizable products, enhancing customer experience and boosting sales. This review covers its features, pricing, and real user feedback to help you decide if it’s the right tool for your store.

Reviews (1,054)

Overall rating
4.9

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Genius Lab Gear

Nov 24, 2025  on Shopify

Comma-delimited files are a disaster for a personalization app. We've been using this for nearly 3 years and they still have not fixed this. We use it for embroidery. Of course, most customers add their credentials like "Jane Doe, PhD". But the downloadable CSV file defaults to comma-delimted, so this line of text shows up in 2 cells and eliminates the comma. That makes us manually correct each file before sending it to an embroidery machine and makes it impossible to automate by extracting that data. The other big issue is that there's no way to access the files in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive. So even if we could automate the step above, we would still have to have a team member perform this manual action every time. It does nicely display the selected options in the order details, however my other nitpick is there's no way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

Fanshop Standard de Liège

May 13, 2025  on Shopify

Application assez limitée mais fonctionnelle. Service client réactif et soucieux !

Back Breakers

Mar 03, 2025  on Shopify

nice feature but a couple of bugs. the idea is good but not everything is working as it should

InstaCase

Nov 06, 2024  on Shopify

Bom, mas reduz a velocidade da pagina do produto e contem alguns bugs, nomeadamente na transição de imagens e no botão checkout rápido. Tem de melhorar esses aspetos.

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