we have unintalled this app but they still are charging us for monthly subscriptions.

terrible

The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.

Dear Shopify Support, I was referred by a friend to explore Shopify & Zepto personalizer for customized function website, but I want to bring to your attention a very serious issue they’ve been facing. My friend has integrated the Zepto Personalizer app into their Shopify store. Unfortunately, for the past 10 days, the app has not been functioning correctly, and no resolution has been provided by the Zepto support team. Even more concerning, the team informed them that their technical staff won't be available for another 2–3 days, further delaying any possible fix. Due to this, my friend’s store operations have been severely impacted, resulting in millions in potential revenue loss. This level of negligence and lack of support is unacceptable, especially for a paid third-party app listed on the Shopify App Store. I strongly urge Shopify to review and verify such third-party developers more carefully before listing them. Platforms like Shopify should not allow apps with poor service standards to operate at the cost of merchant livelihoods. Please investigate this issue and take strict actions or provide alternative support to businesses suffering due to Zepto Personalizer’s failure.

I installed and used the app for long time but when I unstalled the app they still charge me. bad service.

Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.

I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.

Absolute worst customer service. Product does not work right and they refuse to remotely help. They ask the same questions repeatedly and take hours to respond. Find something else your wasting your time with this app.

Not satisfied with the features

Have tried to install this app on our store for over 3 months. Will not work with our store and their customer service can not figure out why. No help at all.

I never used it, but I was charged for it, it was very bad, I wouldn't recommend it at all, they didn't even help

Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me

Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.

How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?

Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.

I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.

No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.

Ich habe leider immernoch ein schwer wiegendes Problem, vom Kundenservice bekommt man weder Hilfe noch überhaupt eine Antwort. Wirklich sehr schade

Buggy with the developers in denial about the bugs because they don't want to spend the time to fix them. I understand since it's the cheapest product customizer on Shopify and it for sure feels like it once you've used other customizers available. Found one bug within minutes of installing so I emailed the dev and it was fixed later that day. I then found another bug(#2) and provided the developer the steps to recreate it I was told they can't do anything about it, despite the app not functioning properly once the steps were recreated. This led to yet another bug(#3) likely caused by the one I just mentioned but the developer doubled down and wanted to act like there is nothing to be done despite the function not functioning. As someone who was a web dev for almost 20 years I was surprised to see how rough around the edges this app really was considering how many reviews it had. EDIT: I worked extensively with the dev to help them with their own issues. Just went back to check things and not only are there still issues but now there's new ones. I'm not sure they test any of their stuff.