Have been using this app for a while. It's fantastic for us and the support is top notch. highly recommend and customers agree!

This is the best App for product customization with the best support, Highly Recommended and Highly Satisfied

Very hard to use, waisted hours and NEVER got anywhere. Not enough videos on how to use, setup and get started.

Rakib at support is great! He answered all of my questions, some of which were very technical, and in general was a great sport. The app has great functionality and we're excited to start selling through it soon.

Bardzo prosta, fajna i intuicyjna aplikacja. Na plus customer support, ponieważ jak miałem pytania o conditions w aplikacji, to pan z obsługi odpowiedział na wszystkie moje pytania. Wtyczka działa bardzo fajnie. Polecam!!

The app is great and specially I want to thank Rabik from the help center who helped me alot! and made my experience in the app to be perfect! Rabik helped me with many small changes and adjustments I needed in the app to make it match the look and feel of my website. He did this with great professionalism, was very patient and friendly, and helped me a lot. I was really impressed with the level of service, and thanks to him, I’m very satisfied with the app. Thank you!

The Zepto Product Personalizer is an amazing tool that offers a high degree of flexibility. I'm able to quickly customize the product to my exact specifications. Their customer support team is exceptional. I've been able to reach them easily through chat and they've always been polite and helpful in resolving any issues I've encountered. Highly recommended!

I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.

Rakib provided excellent service! He was incredibly patient throughout the process, answering all my questions calmly and positively. His helpful approach made everything easy and enjoyable, and I never felt rushed or overlooked. Rakib is dedicated to ensuring a great customer experience. I highly recommend his service!

Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items. Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.

I used to try many personalization apps before. Now I have decided to use this app for my 4 stores and I love it. Your app is so easy to use, and your team supports me quickly and seems to solve all of my problems. Thank you. Recommendation app.

Bom, mas reduz a velocidade da pagina do produto e contem alguns bugs, nomeadamente na transição de imagens e no botão checkout rápido. Tem de melhorar esses aspetos.

Llevamos trabajando con ellos mucho tiempo y siempre que hay problemas o dudas nos contestan rápidamente y los fallos igual.

(We have tested the app on our Dev store, so it will not show any usage time) I have explored and tested more than 10 personalizers including customily, teeinblue, and etc, and his app is the one! It is the only service that has provided the necessary functions and services with a superb customer service. You can get output file in various formats such as svg or pdf vector. And the setup for the customization itself is very intuitive and easy. You just need to link the preexisting product and put extra customization options to it. Lastly you dont need to activate the editor for the customization itself too like what other services usually do (with some ugly UIs and limited options...). Thank you Zepto for making a great service.

I am using this app over 3 years now and I love it! It's also easy to use if you're not tech type :) You can easily reach their customer support through the chat and they are very polite and help you with whatever problem you have. Highly recommend!

Rakib has been amazing with assisting us in the exact designs we needed. Can't thank him enough for his A Class support!

Outstanding customer service! App is very customizable to do exactly what you need it to do! I was able to do a photo, change fonts, upload custom fonts, swatches... so much!

I used a less expensive personalizer app previously and switched to this one when it caused all kinds of issues with my store. I should've made the leap sooner! This is by far, one of the best apps I've ever used. There was a steep learning curve - thankfully, customer service was very kind and helpful - and I bothered them multiple times a day for a full week while I figured out all the settings. Don't be me; don't spend a year trying to make a "cheaper" option work - invest in this one from the start!

Customer support was very responsive through the live chat and helped me work out a frustrating font uploading issue. These guys are great - thank you Rakib!!!

We have used Zepto Product Personalizer for many years. It has been a very good app with top notch support.