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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,266)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

Convoy Truck Shop

Oct 08, 2024  on Shopify

The Zepto Product Personalizer is exactly what I needed for product customizations. Muhtasim from the support team was super quick with solutions, and everything was easy to implement. I highly recommend this app!

FoldFrame

Oct 07, 2024  on Shopify

Great Support when having an issue with the product generating previews for customers. Would Recommend!

The Tac Patch

Oct 07, 2024  on Shopify

“I can’t say enough about Rakib from Zepto Product Personalizer. He went above and beyond, spending hours with me to resolve my issues and patiently walking me through every step of the process. His dedication to making sure everything was working perfectly was truly impressive. This level of customer service is rare these days, and Rakib and the team at Zepto have consistently provided top-notch support on numerous occasions. If you’re looking for a company that genuinely cares about its customers, look no further. Thanks, Rakib and the Zepto team, for your outstanding help!”

You Name It

Oct 06, 2024  on Shopify

Great app, fantastic customer service. Always have the answer any questions I have! Would highly recommend.

LAMOSE

Oct 06, 2024  on Shopify

The Zepto Product Personalizer is absolutely fantastic! It was incredibly easy to set up and use, even for someone like me who isn't super tech-savvy. The interface is intuitive, and I was able to get everything personalized in no time. It’s clear that a lot of thought went into making this tool user-friendly. Highly recommend it to anyone looking for a seamless product customization experience!

White Coat

Oct 05, 2024  on Shopify

I had a fantastic experience with the support team, especially with Rakib! They were prompt, knowledgeable, and incredibly helpful in resolving my issue. Their professionalism and dedication truly stand out. I appreciate the time they took to ensure I was satisfied with the solution. I highly recommend their service!

Flairfootball

Oct 03, 2024  on Shopify

We've been using the app for a while now and are overall very satisfied. There were a few minor issues during the configuration, but the support team was always quick to respond and extremely helpful. Their response time is impressive – always friendly and very knowledgeable. The app itself offers great advantages with a wide range of features and functions that make our daily operations much easier. Its flexibility allows it to integrate perfectly into our workflow. I would definitely recommend this app to anyone looking for a versatile and reliable solution!

Snakehive UK

Oct 02, 2024  on Shopify

Sakib was very quick to respond and was very friendly. Unfortunately the app does not support the feature i was hoping for but he let me know the information would be forwarded to the relevant people for investigation in the future. Thank you Sakib!

MyDesignglas

Oct 02, 2024  on Shopify

Really good app with a lot of functionalities. The support can explain everything to you super clear and super fast. the price for what you get is nothing

Small Stuff Accessories

Oct 02, 2024  on Shopify

We are new to the App and still setting it up, but the support team have been brilliant and are questions (lots of them) were answered quickly and really well with imagery and often further suggestions to help. Based on this would highly recommend them.

Rugs R Us

Oct 02, 2024  on Shopify

Incredible app. Just what I have been looking for. Special shout out to Muhtasim for helping me set up my products.

LaneLove Paper Co.

Sep 29, 2024  on Shopify

This app works so well for making our products customizable for our shoppers. Anytime we have had any questions about how to make it work for us, they respond within minutes with a solution and help us fix it. I have never received better customer service!!! Highly recommend!!!

Rideawaits

Sep 29, 2024  on Shopify

Quick response and support me a lot. This app is easy to use and has enough features that I need. Thank you. Recommendation Personalization App.

Jewel Junkie Curaçao

Sep 29, 2024  on Shopify

Absolutely love this app. It is actually easy + great functionality. I had some questions though and was helped with patience and accuracy. Thank you!

Crazy Neon

Sep 25, 2024  on Shopify

I just wanted to take a moment to express my heartfelt appreciation for muhtasin mahir. Your unwavering dedication and exceptional support make a significant difference in our success. Whether it’s troubleshooting issues, answering queries, or going the extra mile for our clients

Eigen Fifa Kaart

Sep 23, 2024  on Shopify

Perfect App. Perfect customer service! If we want to do some changes regarding styling and designing they are very helpful! Great company and people to work with!

CarveOn

Sep 18, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Amazing App and Outstanding Support! We’ve been using Product Personalizer for a while now, and it’s been a game-changer for our store. The app is incredibly versatile and perfect for offering customisation options to our customers. We recently encountered a technical issue, but the support team was quick to assist us. A special shoutout to Muhtasim, who went above and beyond to solve the problem. His responsiveness and attention to detail were fantastic, and he ensured everything was running smoothly again in no time. Highly recommend this app, not just for its features but also for the top-notch customer service!

Stocking Factory

Sep 18, 2024  on Shopify

I have been using Zepto for years and highly recommend it 1) ease of implementation across many products as customization can be saved into templates that are then applied to other similar products 2) super flexible so just about anything can be customized and Excellent - responsive and over and beyond support team who has helped with actual solutions to any issues within hours.

to.bcustom

Sep 15, 2024  on Shopify

Fantastic team. They are incredibly fast with their support and help with all questions. Without their assistance, it would have been impossible to succeed.

Old Siller

Sep 11, 2024  on Shopify

Zepto is indeed the best customization app I have worked with on Shopify. It offers several different options, providing a pleasant and easy-to-navigate layout for customers. The support is great as well, highly recommend it! 10/10!

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