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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,191)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

specchiasol.ro

Oct 25, 2024  on Shopify

Zepto app is soo powerful due to its complex features and automatizations, compared to similar apps. And the customer service is very prompt, they ve fixed an issue in the same day.

Refereestore Austria

Oct 24, 2024  on Shopify

Gerne arbeite ich mit Zepto Products Personalizer. Der Mitarbeiter war super. Musabbir ich danke dir für alles.

Aus-Furniture

Oct 23, 2024  on Shopify

I can't live without it. It fixes a lot of issues that are missing from Shopify and makes selling furniture so much easier.

DiamondCore Tools

Oct 23, 2024  on Shopify

In general, the app preforms very well and we like the preview aspect on our product pages. Customer service has been fast and responsive to our needs. We had a small issue, and the team at Zepto was able to resolve it for us lightning-fast.

Global Recognition Inc

Oct 23, 2024  on Shopify

Nazirul helped me out with an error message that I was getting on my Shopify page that was being caused by a faulty image. He sent me directions on how to fix this and was of great help.

Carpe Diem

Oct 23, 2024  on Shopify

Best app, and customer service! We make custom engraved jewelry, and have been meeting with developers to try and build this for our site, but the app solved all our problems, 5 ⭐️!!!!! Thanks so much!!!

Nomad CPH

Oct 22, 2024  on Shopify

We are very happy with the app and especially the quick response to fix issues recently. The app at first did have issues with our multilingual site but the staff worked thru the issues.

CULTIVER - UK

Oct 20, 2024  on Shopify

Fantastic customer support! The team is always quick to respond, and Rakib has been exceptionally patient and helpful in addressing any questions or issues.

JessJewels

Oct 19, 2024  on Shopify

Ottima App molto utile per personalizzare i propri prodotti richiede un minimo di esperienza per configurarla.

Rayvolt Bike

Oct 17, 2024  on Shopify

Nazirul Islam provided exceptional support—fast, efficient, and incredibly helpful! He answered every question thoroughly and went above and beyond to ensure everything was flawless. I highly recommend his service to anyone looking for top-notch support!

Crafted Furniture

Oct 13, 2024  on Shopify

This app has great functionality and support and is able to do some more complicated setups than other apps I tried.

CLUSTRS

Oct 13, 2024  on Shopify

I am still in the trial stage. After using it so far, I feel that the function is pretty good. Especially the online customer service is very fast and the people are very nice. I commend Nazirul customer service by name. It is very professional.

SPEK EYEWEAR

Oct 09, 2024  on Shopify

Third store I'm using Zepto Product Personalizer. Have tried a few others, but none of them meet my requirements, and their support is quick. Highly recommended.

Convoy Truck Shop

Oct 08, 2024  on Shopify

The Zepto Product Personalizer is exactly what I needed for product customizations. Muhtasim from the support team was super quick with solutions, and everything was easy to implement. I highly recommend this app!

FoldFrame

Oct 07, 2024  on Shopify

Great Support when having an issue with the product generating previews for customers. Would Recommend!

The Tac Patch

Oct 07, 2024  on Shopify

“I can’t say enough about Rakib from Zepto Product Personalizer. He went above and beyond, spending hours with me to resolve my issues and patiently walking me through every step of the process. His dedication to making sure everything was working perfectly was truly impressive. This level of customer service is rare these days, and Rakib and the team at Zepto have consistently provided top-notch support on numerous occasions. If you’re looking for a company that genuinely cares about its customers, look no further. Thanks, Rakib and the Zepto team, for your outstanding help!”

You Name It

Oct 06, 2024  on Shopify

Great app, fantastic customer service. Always have the answer any questions I have! Would highly recommend.

LAMOSE

Oct 06, 2024  on Shopify

The Zepto Product Personalizer is absolutely fantastic! It was incredibly easy to set up and use, even for someone like me who isn't super tech-savvy. The interface is intuitive, and I was able to get everything personalized in no time. It’s clear that a lot of thought went into making this tool user-friendly. Highly recommend it to anyone looking for a seamless product customization experience!

White Coat

Oct 05, 2024  on Shopify

I had a fantastic experience with the support team, especially with Rakib! They were prompt, knowledgeable, and incredibly helpful in resolving my issue. Their professionalism and dedication truly stand out. I appreciate the time they took to ensure I was satisfied with the solution. I highly recommend their service!

Flairfootball

Oct 03, 2024  on Shopify

We've been using the app for a while now and are overall very satisfied. There were a few minor issues during the configuration, but the support team was always quick to respond and extremely helpful. Their response time is impressive – always friendly and very knowledgeable. The app itself offers great advantages with a wide range of features and functions that make our daily operations much easier. Its flexibility allows it to integrate perfectly into our workflow. I would definitely recommend this app to anyone looking for a versatile and reliable solution!

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