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Customer reviews: Zepto Product Personalizer

Develop by Zepto Apps

Reviews (1,266)

Overall rating
4.8

What Merchants Think

Merchants generally have a highly favorable view of the "Zepto Product Personalizer." Many users appreciate its robust functionality and usability, frequently highlighting that the app fulfills their customization needs effectively. The customer support, particularly representatives such as Rakib and Musabbir, has garnered widespread acclaim for their quick response times and problem-solving abilities.

Key Strengths

  • Exceptional and responsive customer service
  • User-friendly interface with intuitive navigation
  • Comprehensive customization options
  • Reliable performance with flexible features for product personalization
  • Strong conditional logic capabilities that enhance user experience
  • Able to integrate seamlessly into existing workflows

Common Concerns

  • Steep learning curve for new users
  • Occasional bugs and technical issues, like broken images or complications with shipping profiles
  • Variability in image upload functionality
  • Lack of comprehensive tutorials or setup videos
  • Features not meeting expectations for specific use cases
  • Concerns over the app's effect on page loading speed

Final Thoughts

Overall, "Zepto Product Personalizer" is highly recommended by merchants for its robust features and excellent customer support. Despite some learning challenges and minor technical issues, the app's capacity to offer detailed product customization makes it a valuable tool for enhancing e-commerce platforms. It is a top choice for those seeking an all-encompassing personalization solution.

DesignFabrik

Aug 03, 2024  on Shopify

Very Good! Easy to use for customizable products. The customer service is very good, they answer very fast and helps with any issue and question you have. Highly recommend this app!

Savage Me

Aug 02, 2024  on Shopify

Amazing Support! Got answers, help and more super fast and honestly was shocked! Highly recommended!!

Ms. Cole official

Jul 29, 2024  on Shopify

Hi! I need to cancle my subscription of your app as i no longer need it, but i can't find it in my shopify-bill-subscription, and i still get charged! pls help me

Invoguishindia

Jul 28, 2024  on Shopify

Don't recommend Please Don't Use this APK. Poor Support Structure. sometime it's not working and due to this I faced lots of loss. sometime issue in preview, sometime it's take 2,3 minutes for add to cart and you have to wait for they mail. I tried to ask immediate support they don't have any immediate solution option. If you go big for future you may face big loss so I don't recommended this APK.

Perity

Jul 24, 2024  on Shopify

How do you position your design to accurately reflect your mockup design or canva desgin when the dimension are expressed in % on this app? how do you convert px to %? how does it makes sense for the middle of the design (X axis) to be "50" no matter the template dimension. Are you all placing your design with no reference design in the hopes it aligns good?

For the Love of Elf

Jul 17, 2024  on Shopify

Shows incorrect price on other items in other products you might like but the correct price when going into the product. Didn't continue using.

VELANTE Officiale®

Jul 16, 2024  on Shopify

Great support overall, they recently made some changes which affected our whole site, about 400 products had to be manually fixed, they went through and fixed our issue in a timely manner.

Humor Jobs

Jul 09, 2024  on Shopify

There was a buggy feature for some new functionality the Zepto team just released (actually the Image as pattern feature is still in development), but it was fixed very fast and the customer support was quite impressive. I really recomand it

Stamp Lab

Jul 09, 2024  on Shopify

We have been using the Zpeto Product Personalizer App for a few years now at Stamp Lab (www.stamplab.com.au) to allow our customers to submit custom rubber stamp designs, and it has been fantastic! The app works seamlessly and provides a user-friendly experience for our customers. Our product range includes a variety of custom rubber stamps, and this app has made the customization process incredibly smooth. On the rare occasion that we have needed assistance, the support team has been extremely helpful and responsive. Their quick and efficient support has ensured that any issues were resolved promptly. We highly recommend the Zpeto Product Personalizer App to any business looking to offer personalized products. It has been a great addition to our operations and continues to meet our needs perfectly.

Classic Whimsy

Jul 08, 2024  on Shopify

The Product Personalizer team is always quick to help with customizations and any problems we have! We appreciate them so much as partners.

Lavish Branding Group

Jul 01, 2024  on Shopify

I am trying to use this but am stuck and it takes 12 hours for a person to respond, ask a question, and then another 12 hours. And their tutorials are from 4-6 years ago, different version.

ARABELART

Jun 26, 2024  on Shopify

No app has ever frustrated me this much. It caused issues on my product page, and no one is fixing it. I just want to delete this app now.

The Modern Groom

Jun 19, 2024  on Shopify

One of the top apps in the Shopify App Store, offering exceptional support that goes the extra mile to resolve any issues.

Eberjey

Jun 17, 2024  on Shopify

Great customer support, the team is always quick to respond and helpful in their answers. The app is easy to use for setting up item personalization across product variants.

Goldtreu

Jun 16, 2024  on Shopify

Ich habe leider immernoch ein schwer wiegendes Problem, vom Kundenservice bekommt man weder Hilfe noch überhaupt eine Antwort. Wirklich sehr schade

tisgstore

Jun 12, 2024  on Shopify

Excellent support from Nazirul. Very patient and efficient. This is my 3rd website that uses this app.

Scamper & Bark

Jun 07, 2024  on Shopify

Every time I think 'I wonder if I can...' I find they've already got it covered. They've thought of everything. I had a couple of questions at the beginning, and they answered them very quickly. Support is top notch. A great app.

Mark Monkey

Jun 01, 2024  on Shopify

Great app and customer support for product personalizations. It functions very well and has adaptable functionality.

RevX Wellness

May 31, 2024  on Shopify

The Zepto Dev Team is literally the best! They helped me on several issues I had and it was mainly all on me getting used to the app. The app itself is phenomenal !

Joyería Personalizada 🥇 Tienda en Linea | Envío Gratis 🤩

Apr 17, 2024  on Shopify

Waiting for a reply: The app doesn't work if you have a Page Builder like E composer. ¡Customization options appear outside the product page!

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