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Customer reviews: PC ‑ Product Options

Reviews (1,827)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Giftbox Luxuria

Jun 30, 2024  on Shopify

This app is great, Thank God That I found this app, it has great options , excellent for those who are lookng for adding amazing options to their products , Made my store look premium and gave me features that I was loooking For...

Police Seating

Jun 28, 2024  on Shopify

I like the customization a lot so far. I've just gotten started, so I have yet to see how the app works in the long term.

American Style Food

Jun 28, 2024  on Shopify

Ottima app, ECCELLENTE assistenza Consiglio veramente, per qualsiasi dubio una risposta immediata. Molto cordiali e professionali

Vicious Paint

Jun 27, 2024  on Shopify

I've been using this app for many years. It's worked well with my products.. I recently had a problem and the support team responded super fast and resolved my issue.. highly recommend

Stoat Manor Studio

Jun 26, 2024  on Shopify

This app is great! I offer different chain lengths and earring closure options for one-of-a-kind jewelry, which means that Shopify’s bulit-in variations won’t work for my products. Product Options & Customizer lets me add drop-down option lists with the click of a button. I ran into a little hiccup after installing the app and Shevaughn was exceptional! The issue was resolved right away. I would recommend this app for anyone wanting to give customers the option to personalize or customize any products as well, it’s great!

Star Maps UAE

Jun 23, 2024  on Shopify

Very prompt support and help from Deep. Best part is they have a free version for 1 product, so its a wonderful option at the start.

WhitePansy

Jun 20, 2024  on Shopify

Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.

Fox Whistle

Jun 19, 2024  on Shopify

Easy to use and works well. Just check shopify doesn't expect you to upgrade your theme, without telling you, so the app stops working with the old theme.

Chocolate Hangover

Jun 18, 2024  on Shopify

It has been stable in what I use it for. Support from Product Options & Customizer--although only had to use it a couple of times in the past 5 yrs--is always quick, courteous and resolves the issues in a timely fashion.

CJ'z Creationz

Jun 17, 2024  on Shopify

I recently integrated the Product Options and Customizer app into my Shopify store to enhance my customers' online shopping experience. During the setup of my first item, I missed a step and needed some help. Using the conveniently located chat option on the homepage, I was connected with a representative in seconds. Shevaughn assisted me— He was knowledgeable, helpful, funny, and responsive. I am extremely pleased with my choice of this application. Thanks for being awesome!

Doux Tees

Jun 16, 2024  on Shopify

Product Customizer is definitely a great option to consider, if you are seeking an app that will allow you to customize your products, I recommend Product Customizer. A demo session enabled me to navigate my way around the app quite easily. The customer service is fantastic, I couldn't ask for better.

Attitudes and Gratitudes

Jun 16, 2024  on Shopify

Aman was extremely helpful and knowledgeable. He actually took the time to place the upload file button for me on all my customizable products!

myperfecthero

Jun 11, 2024  on Shopify

Der Support war extrem schnell, kompetent, freundlich und genau das, was ich gebraucht habe! Ein weltklasse Service, den ich sehr zu schätzen weiß! Mega! Weiter so!

Chalet Et Ceci

Jun 10, 2024  on Shopify

I'm currently using Premium Customizer for $29.90/month. They do have WhatsApp support. However, the app only functions correctly if the theme is set to direct customers to the cart page when they add products to their cart. I offer an option where customers can choose to either view the cart or continue shopping after adding an item. I’ve spent over 10 hours creating these options and products, but when I check the cart, it incorrectly shows a total of $1,878,800.00 and support hasn't been able to fix this issue. The only solution is to configure is to have the cart button to redirect to the cart page immediately after a customer adds a product, which will decrease the sale conversion, I just wanted to have +100 variant option for few of my products but I'm gonna have to use a different app. Don't waste your time if you don't want this option. Although they helped me on support very well through Whatsapp.

Forrest Fit

Jun 09, 2024  on Shopify

The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!

Fortune Auto

May 22, 2024  on Shopify

Have been using this app for many years with great success. If I've ever had a problem or any questions, the support team is very quick and helpful to solve any concerns.

AK Athletic Equipment

May 17, 2024  on Shopify

Product has been great for our needs so far and any issues we have had have been immedialty addressed and corrected. Great app!

Sweet Missions

Apr 29, 2024  on Shopify

I have really enjoyed using this app. The unlimited product options are easy to use and the customer service is top notch! Give it a try!

Lemmon's Lidz

Apr 28, 2024  on Shopify

This app have been great so far. Im super excited to be able to customize even more of our products The online support was amazing as well

The Balloonery

Apr 28, 2024  on Shopify

The product options and customization process in itself is pretty simple. Had a small hiccup during the process and was resolved by Mr. Deepanjoy from customer support in no time. Highly Recommend.

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