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Customer reviews: PC ‑ Product Options

Reviews (1,085)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

ZANATELLA

Jul 14, 2024  on Shopify

I had a complimentary meeting to learn about Product Options & Customizer and the representative was very knowledgeable and helpful and answered all of my questions. Thank you!

New Moon Vegan

Jul 10, 2024  on Shopify

Great app for adding variants. Getting started documentation is good. Had a little trouble setting something up but support was fast and responsive.

Stair Runners UK

Jul 10, 2024  on Shopify

Extremely easy to set up. Very helpful support team. I needed the app to display differential on my store and they done it for me in minutes!!

Sweatfully

Jul 09, 2024  on Shopify

This app is perfect! I needed to add a text box for products with text customizations. I added in the text box but it was not popping up in my product pages, so I reached out to customer service. Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly! Highly recommend this app and their customer service is phenomenal!

Nouvel amour

Jul 09, 2024  on Shopify

Application très pratique pour la personnalisation ! Le support est aussi très réactif, merci beaucoup !

britrockheaven

Jul 09, 2024  on Shopify

Using the free version has provided me with valuable options to enhance my store, the team behind the app are very responsive and helped to set up the options aswell as iron out a cart page error I was having.

SMART BARK

Jul 03, 2024  on Shopify

This app offers some great features! Customers want a seamless and fast process when ordering their products, and the Product Options & Customizer App certainly does a great job!

Giftbox Luxuria

Jul 03, 2024  on Shopify

This app is great, Thank God That I found this app, it has great options , excellent for those who are looking for adding amazing options to their products .

Hello Ruth

Jul 02, 2024  on Shopify

This app is great, easy to use and saves templates to use again. Would highly recommend. If you have any problems, their customer support is first rate.

ABS2B FITNESS APPAREL

Jun 30, 2024  on Shopify

ALL Shopify users, HORRIBLE! and SACAM Been with them for 8 years and they started an $99 for a plan (no other app as at that point) They switched for a $24 a plan (Not idea how long ago) Most likely years ago.... Never told our company, been charging us $99 a month for 8 years when they have a plan (That we use for $24) We are not in the business of watching is an app changed a plan for a fraction...If you are a customer since they started, is just common sense to let us know. They agree to return $300 ... make the math at $99 a month for 7-8 years... NOPE No one will answer just someone called AMAN, no phone calls, no managers NOTHING. After a month of e mails back and forth they just charge again $99 on June 27th. No solution. And actually, the app is not even working on my website that's been 11 years in business. DO NOT GET THIS APP Plenty of others more reliable. Amanda from Shopsabs2b.com You can e mail me if you want to see all e mails with AMAN with NO solution and Thousands of $ to them. [email protected] Thank you guys and e mail me.

Giftbox Luxuria

Jun 30, 2024  on Shopify

This app is great, Thank God That I found this app, it has great options , excellent for those who are lookng for adding amazing options to their products , Made my store look premium and gave me features that I was loooking For...

Police Seating

Jun 28, 2024  on Shopify

I like the customization a lot so far. I've just gotten started, so I have yet to see how the app works in the long term.

American Style Food

Jun 28, 2024  on Shopify

Ottima app, ECCELLENTE assistenza Consiglio veramente, per qualsiasi dubio una risposta immediata. Molto cordiali e professionali

Vicious Paint

Jun 27, 2024  on Shopify

I've been using this app for many years. It's worked well with my products.. I recently had a problem and the support team responded super fast and resolved my issue.. highly recommend

Stoat Manor Studio

Jun 26, 2024  on Shopify

This app is great! I offer different chain lengths and earring closure options for one-of-a-kind jewelry, which means that Shopify’s bulit-in variations won’t work for my products. Product Options & Customizer lets me add drop-down option lists with the click of a button. I ran into a little hiccup after installing the app and Shevaughn was exceptional! The issue was resolved right away. I would recommend this app for anyone wanting to give customers the option to personalize or customize any products as well, it’s great!

Star Maps UAE

Jun 23, 2024  on Shopify

Very prompt support and help from Deep. Best part is they have a free version for 1 product, so its a wonderful option at the start.

WhitePansy

Jun 20, 2024  on Shopify

Very helpful and efficient! Cant wait to use my new found knowledge. Easy to schedule and attend the meeting.

Fox Whistle

Jun 19, 2024  on Shopify

Easy to use and works well. Just check shopify doesn't expect you to upgrade your theme, without telling you, so the app stops working with the old theme.

Chocolate Hangover

Jun 18, 2024  on Shopify

It has been stable in what I use it for. Support from Product Options & Customizer--although only had to use it a couple of times in the past 5 yrs--is always quick, courteous and resolves the issues in a timely fashion.

CJ'z Creationz

Jun 17, 2024  on Shopify

I recently integrated the Product Options and Customizer app into my Shopify store to enhance my customers' online shopping experience. During the setup of my first item, I missed a step and needed some help. Using the conveniently located chat option on the homepage, I was connected with a representative in seconds. Shevaughn assisted me— He was knowledgeable, helpful, funny, and responsive. I am extremely pleased with my choice of this application. Thanks for being awesome!

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