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Customer reviews: PC ‑ Product Options

Reviews (1,827)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Hazel + Bloom Co.

Apr 30, 2025  on Shopify

Great and fast customer service! I had messed something up with my personalization field. I messaged them late last night and first thing this morning it's already been fixed. It was a breeze. So excited to have my shop up and running smoothly now thanks to their great help!!

DUACARDS

Apr 22, 2025  on Shopify

Ik ben zo tevreden van deze app! Vooral de support dat ik heb gekregen (Lasandra) wil ik eerlijk toegeven dat ze alles heeft gedaan om mij verder te heplen! Ik raad het ten zeerste aan!

AllTrade Apparel

Apr 12, 2025  on Shopify

We’ve been using PC ‑ Product Options for our custom apparel store, and it’s been a game changer. The app is flexible, user-friendly, and allows us to offer a wide range of customization options exactly how we need them. One of the features we really appreciate is the conditional logic—it lets us create a more streamlined experience for customers. Whenever we’ve had questions or needed support, the team was quick to respond and incredibly helpful. They even worked with us to explore unique setups like offering the first customization for free and pricing additional ones. Highly recommend this app if you want full control over your product options and a responsive team behind it!

Pro UTV Parts

Apr 10, 2025  on Shopify

Customizer works awesome until it doesn't. The app does not charge the customer for customizations and we are loosing money on it. Support takes days to fix and then the app works for a while until it doesn't. The app repeats this cycle over and over. Contacted support 4 days ago and nothing yet. Working on contacting support now. Support Contacted me back and we are working on the problem. Possible Theme problem and may need to change themes to solve the problem.

Studio Clair

Apr 08, 2025  on Shopify

Fantastic support, no waiting time and immediate response. Cristal helped me with all my wishes and implemented them right away. Thank you, Cristal!

The Lofty Seahorse

Apr 04, 2025  on Shopify

I just installed and was having some trouble setting it up but Lasandra was very helpful and answered my many questions.

NM State Alumni Shop

Apr 03, 2025  on Shopify

We've been using this app for years on other stores, and it's always done what we've needed it to. Tech support is awesome when we're not sure how to set up a particular thing, which isn't often as it's pretty easy to use! Great app.

Vintage Comics

Mar 21, 2025  on Shopify

Amazing support and a great app that finally resolves my issue of limited variants ! Would recommend :) Also supper prompt and helpful support staff that resolved the issue and made the whole process extremely easy to deal with

Art Gallery of Nova Scotia

Mar 14, 2025  on Shopify

Great app with excellent customer support! I needed a way to add hyperlinks within forms, which isn't a current built-in feature. When I reached out to the team, they quickly developed a workaround to help. Their responsiveness and willingness to go the extra mile made a huge difference. The app is user-friendly and integrates well with our product line. Looking forward to seeing hyperlink functionality as a built-in feature in the future!

JoPo Grips

Mar 14, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Exceptional App & Unmatched Support from Shevaughn! I can't say enough great things about PC - Product Options by Product Customizer and the phenomenal support provided by Shevaughn! I was trying to set up multiple variant options for a customizable product, and the process seemed daunting at first. But Shevaughn made it an absolute breeze! He walked me through the setup with a clear, step-by-step process that was super easy to follow. And here's the best part—he even jumped on a Google Meet with me! In this digital age, there's nothing better than speaking with a real human when you need help, especially if you're not the most tech-savvy person (like me!). Shevaughn’s patience, professionalism, and expertise were beyond impressive. Thanks to him, I now have my customizable options running smoothly and exactly how I wanted them. Honestly, Shevaughn deserves a raise or possibly even a yacht! If you’re looking for an app that’s powerful and flexible, backed by top-notch customer support, look no further. Highly recommend this app and Shevaughn’s incredible assistance!

Poppington's Gourmet Popcorn

Mar 12, 2025  on Shopify

The support team was super responsive and helpful when I reached out with a technical issue. The problem was solved promptly and professionally.

www.barfindia.com

Mar 09, 2025  on Shopify

I would rate them 10-stars. The best customer service. even at midnight they were promptly up there resolving a query I had at midnight. Fast resolution. Excellent customer service.

LB new

Feb 27, 2025  on Shopify

I've been using PC-Product options for close to 10 years i believe and they have always been extremely quick with helping me out! The platform is very universal and easy to use for a good price espacially considering you can add an upcharge to any option! Thank you!

Holy Cow Leather & Goods

Feb 27, 2025  on Shopify

I was having an issue with one of the options I was using for my products so I opened a chat in the app and Shev helped me resolve it. Super helpful and quick to respond!

PickleballDinkDinkSmash.com

Feb 04, 2025  on Shopify

I just spent some time chatting with Shevaugn and he was fabulous. He was very gracious about allowing me to check out other apps that may work better for me. After researching it, I decided to use thier app. I loved the personal service and there was not wait time to get help. Thank you, this is a great aapp.

Custom Crafting Alliance, LLC

Feb 01, 2025  on Shopify

Excellent support. I had upgraded my store theme and the Customizer was not working. Within minutes, I was speaking with Customer Service and they resolved the problem! Excellent add-on!

Getspexy

Jan 16, 2025  on Shopify

Really helpful team. Quick response and ready to assist whenever needed. Deep (from the team) even went beyond what was just needed and give me a few other helpful suggestions too. He was eager to get my problem solved and hopped on to a call twice within the same day. Thank you Deep and product options teams!

Flexscreen Canada

Jan 14, 2025  on Shopify

Had a couple of slight integration issues, messaged support and they helped out immediately! Thanks for all the help!

Black Sheep Design

Jan 02, 2025  on Shopify

Great customer service. My store stopped working with the Customizer App. I contacted customer services and was told it was because the theme I was using was old and had become un-supported. I was guided towards new themes that would work. I have updated my store and everything is good again. Shevaughn was very helpful and guided me through the whole process.

elephano.com

Jan 01, 2025  on Shopify

This app is absolutely perfect for my needs - My customers can personalise their orders with ease and saves me a lot of time. The app didnt work properly in a certain area and when I contacted customer support, they were very helpful and had my problem sorted within 24 hours. I am very happy with this app and I recommend it to anyone selling multi-optional products on thir store.

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