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Customer reviews: PC ‑ Custom Product Options

Develop by Shopify

Reviews (1,015)

Overall rating
4.7

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Whole Tiles

Jan 17, 2026  on Shopify

Great app and amazing support! I ran into a cart issue with my Horizon theme and reached out for help. The PC Product Customizer team fixed the problem on a Saturday night, which I really appreciate. Everything works perfectly now. Fast response, clear communication, and very professional service. Definitely recommend!

Palettei

Jan 14, 2026  on Shopify

Some functions weren't working, but thanks to the customer service team's help, the problem has been perfectly resolved.

Clearly Cut

Dec 10, 2025  on Shopify

Great customer service! Product works well

Apparel by HAAS Printing

Dec 08, 2025  on Shopify

Product Customizer works great for us, and we had a problem, Jevon really helped us. Thank you!

Hedgehog Gifts

Dec 06, 2025  on Shopify

Fantastic customer support! Thank you

TheCherryStopShop

Dec 06, 2025  on Shopify

Etienne was so helpful and actioned my requests promptly and effectively.

Santa's Red Letter

Dec 01, 2025  on Shopify

So easy! Wonderful to work with!

The Creative Maiel

Nov 27, 2025  on Shopify

As a shop owner newbie, I was well-supported by their team. They are responsive and resolve issues promptly. Recommended!

Jarlings Custard Cup

Nov 24, 2025  on Shopify

The app is extremely intuitive and Deepanjoy is truly a joy to work with!

Regal Fine Jewelry

Nov 18, 2025  on Shopify

Very easy install. Needed help for custom work. Support was super responsive and very helpful. Highly recommended.

oub4.co.uk

Nov 16, 2025  on Shopify

After initially contacting support via their website, I was advised the issue was related to Shopify and couldn’t be resolved directly. I reached out again through Shopify and was connected with Etienne, who worked tirelessly to fix the problem—product personalisation's weren’t coming through with orders to either the customer or our design team. Etienne’s dedication and persistence were outstanding. 100% great customer support. Highly recommended!

RAIA

Nov 13, 2025  on Shopify

Very helpful support staff to integrate the app into your website. Customisation offer is perfect as well

House öf Eberstein

Nov 10, 2025  on Shopify

Thank you to the software professionals who helped me fix my custom necklace design options. There were a lot of rules to implement and they spent some real time getting it done right. Very happy.

Swank Metalsmithing

Nov 06, 2025  on Shopify

They have great customer support. I needed help on a confirmation email situation and they came through.

CHRONVE

Oct 29, 2025  on Shopify

Amazing Support, they helped me make the app just like i want it

BOOMCUPZ | Custom Bluetooth Speaker Tumblers

Oct 29, 2025  on Shopify

Deep Das was not only responsive, communicative and professional, he was able to fix our problems and concerns in almost NO time. We are thrilled to work with him and they saved us as we had a deadline! Thank you so much Deep! We are so incredibly grateful for the entire team. Functionality is amazing in Product Options & Customizer and their support is unparalleled.

Canvas & Curio

Oct 15, 2025  on Shopify

I had really nice experience using the app. It is very smooth. The support responded to all of my questions and helped me install and customize the app. Thank you very much for helping me Lasandra.

NETTCP

Oct 01, 2025  on Shopify

Lennyco.

Sep 16, 2025  on Shopify

Love this app and the customer service team are fabulous.

Mileluxdesign

Sep 08, 2025  on Shopify

Great support, easy to install, i love this app! AMAZING :)

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