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Customer reviews: PC ‑ Product Options

Reviews (1,764)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

My Store

Jan 19, 2025  on Shopify

Product is great as the support has been awesome

3KMarble

Jan 19, 2025  on Shopify

Thank you very much. It is a very successful and healthy application.

Getspexy

Jan 16, 2025  on Shopify

Really helpful team. Quick response and ready to assist whenever needed. Deep (from the team) even went beyond what was just needed and give me a few other helpful suggestions too. He was eager to get my problem solved and hopped on to a call twice within the same day. Thank you Deep and product options teams!

Flexscreen Canada

Jan 14, 2025  on Shopify

Had a couple of slight integration issues, messaged support and they helped out immediately! Thanks for all the help!

Black Sheep Design

Jan 02, 2025  on Shopify

Great customer service. My store stopped working with the Customizer App. I contacted customer services and was told it was because the theme I was using was old and had become un-supported. I was guided towards new themes that would work. I have updated my store and everything is good again. Shevaughn was very helpful and guided me through the whole process.

elephano.com

Jan 01, 2025  on Shopify

This app is absolutely perfect for my needs - My customers can personalise their orders with ease and saves me a lot of time. The app didnt work properly in a certain area and when I contacted customer support, they were very helpful and had my problem sorted within 24 hours. I am very happy with this app and I recommend it to anyone selling multi-optional products on thir store.

The Lane Bakery

Dec 18, 2024  on Shopify

What a great app. Does exactly what I need & the customer service is incredible. Had a few times I've had to use the support and within an hour my problems are solved. Absolutely love the WhatApp support feature too. Thanks guys!

ScrubsUk.com

Dec 17, 2024  on Shopify

Very prompt response and solved my issue!

Luxe and Laughs LLC

Dec 10, 2024  on Shopify

I had difficulties at first, reached out to the team, and was helped in a timely manner. Thank you so much! You guys are awesome!

Freaky Ferments

Dec 07, 2024  on Shopify

Great app to use for custom products. The support is outstanding. I rarely have an issue, but if I do it's fixed in minutes. Thank you and the team for a great experience.

Robes 4 You

Dec 02, 2024  on Shopify

Excellent customer service , if you have an issue they respond within minutes and usually have everything working very quickly

itty Bitty Keepsake

Nov 30, 2024  on Shopify

great service

Revupoints

Nov 29, 2024  on Shopify

This app is great and helped me a lot to start my own restaurant.

Elgin® USA

Nov 26, 2024  on Shopify

The app works well and the support is second to none. Always fixes any issues on the spot.

Soul Beadz and Bling

Nov 24, 2024  on Shopify

Very helpful solving my issue of attachments not coming through with the orders. I had no idea I needed to update the theme. Great customer service and patience in solving my issue.

SNASH JEWELRY

Nov 24, 2024  on Shopify

Shevaughn has been a wonderful help in getting the customizer to work flawlessly on my website. I can't thank him enough - the app is fantastic for having customers add add-ons to their orders and its a perfect addition to any website!

TheArtsOfDani

Nov 23, 2024  on Shopify

Always so helpful and there when I need them. Quick and fast. Will help you with your theme and the app. Have been using for almost a year

GiftsFulEra

Nov 15, 2024  on Shopify

I’ve been using the this app for my Shopify store, and it has completely transformed the way my customers interact with my products. This app makes it so easy to offer personalized products with a seamless and intuitive interface. Quick Response Times: Whenever I ran into a question or needed help with a customization, the support team responded within minutes. It's rare to find such fast and efficient service, especially when you’re working with an app that handles important aspects of your store.

KidouBox

Nov 15, 2024  on Shopify

Service technique réactif et performant. Merci

Chuck and Bertie

Nov 11, 2024  on Shopify

Fantastic customer service!! I am really impressed with how the team got back to me and had fixed the issue before I had returned to the office the next day! 10/10 support, friendly and efficient -it may have been a quicker fix because I sent a screenshot of the issue and explained my query in as much detail as possible, so this may be useful to do when you first contact for them for help getting setup. I had never used this app for my store before, but I will be integrating more options on my product pages now as it's not so scary to do Definitely recommend ✨⭐

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