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Customer reviews: PC ‑ Product Options

Reviews (1,085)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Bella & Blush

Nov 10, 2024  on Shopify

I have had this app since 2105 and I always receive very fast support and they always fix the errors while I wait. I love this app and its worth every penny!

WallPoster

Nov 08, 2024  on Shopify

La meilleure application pour les options produits que j'ai testé. Le service client est exceptionnel, Deepan m'a aider à résoudre un problème sur ma boutique qui n'était même pas lié avec cette application !

My Store

Nov 07, 2024  on Shopify

Deepanjoy provided a great demo for me and answered all of my questions. Thank you very much for your help.

Mindify

Nov 07, 2024  on Shopify

Deep Das is a very kind and friendly person. He helped me fix my problem within minutes. Thank you so much for the great service!!

Huoroi

Nov 05, 2024  on Shopify

yall just make it too hard to put the variant options there...and the variant otptions arent even working on the theme...usually we suppose to go to apps embeded and turn this on to work..but the app isnt even there.

SBG Home & Design

Nov 03, 2024  on Shopify

Shevaughn was great at explaining how the app worked! Excited to incorporate it into our store! Thanks again :)

Ted & Stitch Limited

Nov 03, 2024  on Shopify

I have been using this app now for over a year. The customer service is incredible, always quick to reply and nothing is ever an issue. 10/10 from me!

SoulBond

Oct 29, 2024  on Shopify

Shevaughn was really helpful and was able to make custom changes via code to meet my needs. Highly recommend

Crazystore

Oct 18, 2024  on Shopify

best experience sir helped me very politely and very calmly and he also gave me solution regarding other things.

Shugis

Oct 16, 2024  on Shopify

Unreliable App – Causing Significant Business Losses I’ve been using the "Product Customizer" app for some time, and unfortunately, I’ve faced numerous issues that have seriously impacted my business. Most recently, the app completely stopped allowing customers to add products with file uploads to their cart, which has caused a major loss in sales since this morning. This is a key feature for my store, and when it doesn’t work, it directly affects my revenue and customer experience. This isn't the first issue I've experienced. Previous bugs with the app have also disrupted my business, and while support has been responsive in the past, the frequency and severity of these bugs have made it difficult to rely on the app for consistent performance. As a business owner, I depend on reliable tools, and these ongoing problems have made it challenging to trust this app. I hope that future updates will address these issues, but based on my experience, I cannot recommend this app to other store owners who need reliable customization functionality.

FC Wacker Innsbruck Fan Shop

Oct 16, 2024  on Shopify

nachdem ich es selber nicht ganz hinbekommen habe, hat mir der Support wunderbar und schnell weitergeholfen, jetzt funtkioniert alles bestens...

Lucky Dooby Doodle Store

Oct 15, 2024  on Shopify

Fantastic assistance.He was so patient and kind and I truly appreciate his help. Very knowledgeable and so happy to help. Thank you so much for your time.

My Side Bedding

Oct 13, 2024  on Shopify

This app is great and offers multiple options for customizing each product! The support has been fantastic, the are very knowledgeable, responsive, and proactive!

StevieDecals

Oct 13, 2024  on Shopify

Shevaughn has been an amazing help for me and quick to respond as I get ready to launch my website. If you have products that need customization, then this is the app for you.

Southern Supply Party

Oct 10, 2024  on Shopify

Exactly the features I need to have unlimited options, and product support was truly exceptional. Would definitely recommend.

Navy Paddles

Oct 06, 2024  on Shopify

Unbelievable support. The support team quickly resolved issues I was having (learning curve issues, not application issues) and helped me implement some design tweeks to work best for my store. Specifically, I need to call out Deepanjoy and Shevaughn. They went above and beyond to make customizer look and work perfectly for my store.

ScenceFiction

Sep 22, 2024  on Shopify

I just underwent a very easy tutorial on how to work the application on Shopify it was very easy and very helpful! Thank you

Balloons Etc

Sep 16, 2024  on Shopify

PC helped me a lot today with refreshing my app on my new Shopify theme! He was very helpful and I appreciate his time and assistance a lot. Thank you!

Signs by Caitlin

Sep 10, 2024  on Shopify

I've been using this app for years and their support alone has been AMAZING. I was having a small issue with the newest update and support jumped on a zoom call with me within 5 mins with a shared screen and had all my concerns resolved. Happy Customer!

Loved by Me Creations

Sep 08, 2024  on Shopify

I love this app and the staff that work here, They assisted me with my website errors. Very responsive and informative. This is a must-have for your website.

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