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Customer reviews: PC ‑ Product Options

Reviews (1,764)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Simply Stuffed

Sep 01, 2024  on Shopify

Great product. Super simple to use and their support is outstanding. Very fast and easy to deal with. Highly recommend this app.

GRILOO

Aug 30, 2024  on Shopify

I have been using this app for a very short time but it has everything you need and any issue you have support will help you without any problem and very quickly. Highly recommend it! Special thanks to Shevaughn and Aman for their support.

TAMAYO GOLD LLC

Aug 25, 2024  on Shopify

Thank You to deep, for his help. he was nice and patient and helping me guide through the process of my questions and solved all of my doubts.

Caldera.CAKING

Aug 18, 2024  on Shopify

I have installed this app and set up some customisations. I needed help with somethings to get it working properly so I booked a call and Deep was very helpful and ironed out my issues, all working beautifully now

Talia Addie

Aug 17, 2024  on Shopify

Deep was so helpful with getting me exactly what I needed for my product option. The process was seamless. I'd recommend this app to others.

Servewell

Aug 04, 2024  on Shopify

A very good app that allows me to take better control of our listings. It's easy to use and very flexible. I'm sure further option choices will become available as the app is updated, but for now it covers all my needs. Customer support is very helpful and responsive. All in all one of my better app purchases.

Joy Creative Shop

Jul 31, 2024  on Shopify

The team at Product Customizer has been a game changer for our personalized business! If we have any issues they are on it and make it right asap! So happy with this app!

Deadman's Beard Co.

Jul 29, 2024  on Shopify

Buggy app. Support is slow to fix. This app has single handedly complicated or messed up a lot of orders from my store.

Flawless Moissanite

Jul 28, 2024  on Shopify

When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you. Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you will have a broken website all night and make no sales.

BOOMCUPZ

Jul 28, 2024  on Shopify

Aman was not only responsive, communicative and professional, he was able to fix our problem in almost NO time. We were thrilled to work with him and he saved us as we had a deadline! Thank you so much Aman! We are so incredibly grateful for you.

Gia & Gio Baby Boutique

Jul 23, 2024  on Shopify

I would definitly recommend. Everyone is so extremely helpful. Makes the process so easy. Great customer service.

Psychic Sisters

Jul 23, 2024  on Shopify

They are so helpful and set everything up for me, brilliant and fast service. I would highly recommend

Suite Cuisine

Jul 21, 2024  on Shopify

The customer service chat is great. The agent i was chatting with, Deepanjoy, understood my concerns and they solved all of my problems very quickly

478 Custom Design

Jul 21, 2024  on Shopify

I downloaded app and instantly had questions. I hopped on chat and Deep got me on a Zoom call and helped answer all of my questions!

ZANATELLA

Jul 14, 2024  on Shopify

I had a complimentary meeting to learn about Product Options & Customizer and the representative was very knowledgeable and helpful and answered all of my questions. Thank you!

New Moon Vegan

Jul 10, 2024  on Shopify

Great app for adding variants. Getting started documentation is good. Had a little trouble setting something up but support was fast and responsive.

Stair Runners UK

Jul 10, 2024  on Shopify

Extremely easy to set up. Very helpful support team. I needed the app to display differential on my store and they done it for me in minutes!!

Sweatfully

Jul 09, 2024  on Shopify

This app is perfect! I needed to add a text box for products with text customizations. I added in the text box but it was not popping up in my product pages, so I reached out to customer service. Shevaughn from the Product Customizer app responded quickly and helped me get everything up in running smoothly! Highly recommend this app and their customer service is phenomenal!

Nouvel amour

Jul 09, 2024  on Shopify

Application très pratique pour la personnalisation ! Le support est aussi très réactif, merci beaucoup !

britrockheaven

Jul 09, 2024  on Shopify

Using the free version has provided me with valuable options to enhance my store, the team behind the app are very responsive and helped to set up the options aswell as iron out a cart page error I was having.

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