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Customer reviews: PC ‑ Product Options

Reviews (1,827)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

I'm a Hero

Apr 26, 2024  on Shopify

This app is relly good. I have used it on my website for more than 5 years. I got a problem only once, and they solved it in 2 minutes. They offer you support 24 hours. Super happy! I highly recommend it.

Simply Adorable Gifts & Boutique

Apr 25, 2024  on Shopify

Amazing customer service and very fast response time. Any time I have a question they respond extremely fast and usually have the issue fixed within minutes.

A.Bi.Ci. Lab

Apr 25, 2024  on Shopify

Esperienza positiva sopratutto per me che sono alle prime armi. L'App è perfetta per il mio tipo di business focalizzato sui prodotti personalizzati. Facile da usare e subito intuitiva. Sempre molto disponibili per correggere errori e aiuti in modo rapido. Ottimo servizio assistenza

Southern Prep Boutique

Apr 24, 2024  on Shopify

This app allows me to apply product options for my custom boutique even though many of my products exceed the 100 variant limit. Their app support is also extremely helpful with explaining how to use the app effectively.

Urban Charms

Apr 23, 2024  on Shopify

super helpful, always responsive ! im not app savy , they help me out so much ! this app needs to stay is business get this for your business needs !

Bespoke Art Framing

Apr 22, 2024  on Shopify

Have used this app for a couple of years and works perfectly for my personalised items. Easy to set up, and great support if you do get stuck

Bearing Record

Apr 22, 2024  on Shopify

I Love that this app allows you to use the free plan to test/use all the features (One product at a time). That particular set up really helped me offer a featured product with a special customization. The idea to customize one product at a time as a special deal hadn't occurred to me until the free version only allowed one product at a time. I think it's going to work out great to start with and I will probably be able to upgrade to the next level plan if needed as my business grows. The zoom support call I scheduled was super helpful too! Thank you Product Customer! I count you a blessing from God!

Custom Cardboard Cutouts

Apr 22, 2024  on Shopify

We really like this app, it makes adding our specific product features very easy, as well as easy for our online customers to navigate. We deal with custom cardboard cutouts, so it's very important for our shoppers to be able to upload the image of their choice and tell us any art changes they might need. We also like how simple it was to get assistance with using this app on our site! Shevaughn was especially helpful and very quick with fixing an issue with were having with the cart. Great app, great customer service. We highly recommend to any one selling custom products!

Billots Chabret

Apr 22, 2024  on Shopify

Bonne app mais support qu'en anglais... Réagis plutôt rapidement aux problèmes Je recommande malgré tout car c'est très intuitif et cela fonctionne bien

strictlygeneric

Apr 19, 2024  on Shopify

Wonderful app and extremely great customer service. When reaching out the team responded within MINUTES! Crazy fast, would definitely reccommend

Lavella Handcrafted Candles

Apr 19, 2024  on Shopify

After trying out several other apps, I finally found one that works seamlessly for my needs. This app is not only functional, but also incredibly easy to use. Its array of customization options allowed me to tailor it perfectly to my brand. When I had a question for customer support, Shevaughn responded promptly and guided me through fixing the issue with clarity. Highly appreciated!

Doglicious Bakery Bites

Apr 17, 2024  on Shopify

I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.

Cakers Warehouse

Apr 17, 2024  on Shopify

Deep has been a pleasure to deal with. Dealt with my queries very swiftly and also within minutes. Would highly recommend this app.

ThatLittleCakeShop

Apr 16, 2024  on Shopify

We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.

Abrahamallen

Apr 16, 2024  on Shopify

Exactly the customisation I needed for my website . Contact centre was also very helpful and understood the brief.

Feed My Paws

Apr 16, 2024  on Shopify

Service is prompt (Deepanjoy just fixed an issue for us extremely quickly) but the app does run into issues every now and then hence not the full 5 stars :) have been using this app for a few years now and will continue to support it.

JazzBeautyBar

Apr 16, 2024  on Shopify

I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.

Southern Glow Designs by Jennifer Marie

Apr 16, 2024  on Shopify

Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!

Maria’s Portrait Studio

Apr 15, 2024  on Shopify

I've been using this App for over 10 years, it's easy to use and the support is prompt and spot on every time!

Orange Blossom Home

Apr 15, 2024  on Shopify

I was struggling with getting the options setup properly so I reached out to their support. I was connected with Shevaughn within a few minutes. After gathering all the questions and getting the permissions set, we had everything up and running in about 30 minutes and the results were better than my wife and I could have imagined. Support is top notch and the product just works. This is an awesome app for adding customization options to your shop! Update: I have also worked with Aman and he went above and beyond what was expected! Superior service! Thank you!

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