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Customer reviews: PC ‑ Product Options

Reviews (1,085)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Lavella Handcrafted Candles

Apr 19, 2024  on Shopify

After trying out several other apps, I finally found one that works seamlessly for my needs. This app is not only functional, but also incredibly easy to use. Its array of customization options allowed me to tailor it perfectly to my brand. When I had a question for customer support, Shevaughn responded promptly and guided me through fixing the issue with clarity. Highly appreciated!

Doglicious Bakery Bites

Apr 17, 2024  on Shopify

I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.

Cakers Warehouse

Apr 17, 2024  on Shopify

Deep has been a pleasure to deal with. Dealt with my queries very swiftly and also within minutes. Would highly recommend this app.

ThatLittleCakeShop

Apr 16, 2024  on Shopify

We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.

Abrahamallen

Apr 16, 2024  on Shopify

Exactly the customisation I needed for my website . Contact centre was also very helpful and understood the brief.

Feed My Paws

Apr 16, 2024  on Shopify

Service is prompt (Deepanjoy just fixed an issue for us extremely quickly) but the app does run into issues every now and then hence not the full 5 stars :) have been using this app for a few years now and will continue to support it.

JazzBeautyBar

Apr 16, 2024  on Shopify

I contacted customer service regarding an issue with my product customizer app on my website. The drop-down menus were not automatically populating the price of each item. Deep was very helpful to address the issue along with resolving the issue in less than 10 minutes. I will be sure to lean on the support of customer service hence forward if I encounter any further issues. Thank you.

Southern Glow Designs by Jennifer Marie

Apr 16, 2024  on Shopify

Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!

Maria’s Portrait Studio

Apr 15, 2024  on Shopify

I've been using this App for over 10 years, it's easy to use and the support is prompt and spot on every time!

Orange Blossom Home

Apr 15, 2024  on Shopify

I was struggling with getting the options setup properly so I reached out to their support. I was connected with Shevaughn within a few minutes. After gathering all the questions and getting the permissions set, we had everything up and running in about 30 minutes and the results were better than my wife and I could have imagined. Support is top notch and the product just works. This is an awesome app for adding customization options to your shop! Update: I have also worked with Aman and he went above and beyond what was expected! Superior service! Thank you!

FYEAH Printing

Apr 15, 2024  on Shopify

Easy to use and rather dynamic. Customer Service is incredibly responsive and fixes problems quite quickly.

Jagger and Friends

Apr 15, 2024  on Shopify

Downloaded today, and had my first product option displaying on my website within minutes. Super user friendly. I needed assistance from the team and they answered within a minute and are super friendly and fixed the issue. 10/10 recommend.

Sweet Candy Company

Apr 15, 2024  on Shopify

This app has been crucial to how we operate. Customizability is something that we're extremely happy to be able to provide to our customers, and this customizability wouldn't happen without this app backing us. We very much appreciate the help in working the kinks out of our update. The support is one of the best I've experienced, and makes using the Product Customizer worth it.

zoo&roo

Apr 13, 2024  on Shopify

Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!

Cotton Press Co.

Apr 12, 2024  on Shopify

I have been using this app for around a year and the support is unmatched. I did have an issue with my coding at first and the team worked on the issue until they were able to fix it, any time since then that ive needed support they have always promptly handled the issue. I have never dealt with better customer service than these guys! They are awesome! rest assured if any issues arise for you, they will handle it and get the job done.

FindingHopeandJoy

Apr 11, 2024  on Shopify

Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!

Malibu Skate Wear

Apr 11, 2024  on Shopify

it does the job i needed and the customer service was outstanding. The Tech Support team worked with me until it was all good. The steps can be a bit confusing since this is essentially a bolt-on on top of the Shopify data models and templates. At the end of the day though, it was just want i needed.

Niomi Jewellery

Apr 11, 2024  on Shopify

I have used this App for a few years. Now it is not fully support vintage theme. They advised me upgrade to theme OS2.0. They helped me to solved all my problems patiently. They are very friendly and professional. I will recommend other sellers to use this App. Thank you

Stelesso

Apr 10, 2024  on Shopify

Amazing customer support 1000/5 stars! Came in the live chat with a problem and they fixed it instantly for me! Great app!

MADRE

Apr 10, 2024  on Shopify

Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.

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